Archived from groups: microsoft.public.windowsnt.terminalserver.client (
More info?)
Hi Vera.
I'll be trying that this week.
Thank You.
Cary Kataoka (caryk@cjrk.com)
CJRK Computer Consulting Inc.
"Vera Noest [MVP]" <vera.noest@remove-this.hem.utfors.se> wrote in message
news:Xns95A6F2D04F68Averanoesthemutforsse@207.46.248.16...
> Have you tried disabling your anti-virus software? It should
> definitively *not* start in every session.
>
> --
> Vera Noest
> MCSE, CCEA, Microsoft MVP - Terminal Server
>
http://hem.fyristorg.com/vera/IT
> --- please respond in newsgroup, NOT by private email ---
>
> "Cary Kataoka" <caryk@cjrk.com> wrote on 18 nov 2004 in
> microsoft.public.windowsnt.terminalserver.client:
>
> > Hi Vera.
> >
> > Thank you very much for the detailled information.
> > Unfortunately, as I mentioned in my previous post, the video
> > card in the Terminal Server is an ATI card. However, the
> > symptoms described do very much mirror the problem described in
> > the kb article regarding the Nvidia driver. Do you know of any
> > other problems that would cause this symptom? I would
> > appreciate any hint you can provide.
> >
> > I think it might be significant that once a logon is
> > established, there is no trouble repeatedly disconnecting and
> > reconnecting to that session.
> >
> > Thank You.
> >
> > "Vera Noest [MVP]" <vera.noest@remove-this.hem.utfors.se> wrote
> > in message
> > news:Xns95A5D4C7FDFC9veranoesthemutforsse@207.46.248.16...
> >> The problem which Patrick referred to is this:
> >>
> >> Immediate logoffs are a known problem with some Nvidia drivers:
> >> Nvidia drivers 56.72 or 56.64 both cause this problem.
> >> Nvidia 2.20 WDMs works fine.
> >> Driver version 53.04 found here:
> >>
http://www.nvidia.com/object/pc_winxp-2k_53.04.html works OK.
> >> Disabling the 'helper' NVIDIA service makes it work again.
> >> (nvsvc32.exe listed in the Task Manager)
> >>
> >> 840655 - You are logged off a Remote Desktop session when you
> >> have an NVIDIA video card installed in Windows Server 2003
> >>
http://support.microsoft.com/?kbid=840655
> >>
> >> --
> >> Vera Noest
> >> MCSE, CCEA, Microsoft MVP - Terminal Server
> >>
http://hem.fyristorg.com/vera/IT
> >> --- please respond in newsgroup, NOT by private email ---
> >>
> >> "Cary Kataoka" <caryk@cjrk.com> wrote on 18 nov 2004 in
> >> microsoft.public.windowsnt.terminalserver.client:
> >>
> >> > Hi Patrick.
> >> >
> >> > I have not been able to schedule a maintenance window on the
> >> > Termainl Server yet. However, I have been able to find out
> >> > that the video card in the server is an ATI Radeon 7000 4X
> >> > AGP w/32MB RAM. Do you have any information regarding this
> >> > particular card and the symptoms described?
> >> >
> >> > Thank You.
> >> >
> >> > Cary Kataoka (caryk@cjrk.com)
> >> > CJRK Computer Consulting Inc.
> >> >
> >> > "Patrick Rouse" <PatrickRouse@discussions.microsoft.com>
> >> > wrote in message
> >> > news:AD112C07-B2B2-48AE-A08B-2A7782A67476@microsoft.com...
> >> >> I'm referring to the server's display adapter, not the
> >> >> client. There is a known problem with some NVidia display
> >> >> driver's that showed up about 6
> >> > months
> >> >> ago that caused the exact problem you're describing.
> >> >>
> >> >> "Cary Kataoka" wrote:
> >> >>
> >> >> > Hi Patrick.
> >> >> >
> >> >> > The customer has a number of configurations in their
> >> >> > organization.
> >> > There
> >> >> > are about 30 clients altogether; about 10 local and 20 in
> >> >> > 4 remote
> >> > offices
> >> >> > connecting through the VPN (IPSEC through SnapGear
> >> >> > appliances). I have
> >> > been
> >> >> > able to reproduce the problem on local systems including
> >> >> > my notebook
> >> > which
> >> >> > has an integrated ATI Radeon Mobility graphics chip.
> >> >> >
> >> >> > As a result of the above, I don't think that this is an
> >> >> > issue caused by
> >> > an
> >> >> > NVidia display adapter. However, I will try the SVGA
> >> >> > driver on one of
> >> > the
> >> >> > systems next time I'm on site (hopefully this week) to see
> >> >> > if there is
> >> > any
> >> >> > improvement and report back here.
> >> >> >
> >> >> > Thank You.
> >> >> >
> >> >> > Cary Kataoka (caryk@cjrk.com)
> >> >> > CJRK Computer Consulting Inc.
> >> >> >
> >> >> > "Patrick Rouse [MVP]"
> >> >> > <PatrickRouseMVP@discussions.microsoft.com> wrote
> >> > in
> >> >> > message
> >> >> > news:9B0AF1F5-F37C-4F13-956F-9FC7120341F3@microsoft.com...
> >> >> > > Check to see if they have an NVidia Display adapter that
> >> >> > > recently had
> >> > a
> >> >> > new
> >> >> > > driver installed, then roll back to an older driver or
> >> >> > > use a generic
> >> > SVGA
> >> >> > > driver.
> >> >> > >
> >> >> > > Patrick Rouse
> >> >> > > Microsoft MVP - Terminal Server
> >> >> > >
http://www.workthin.com
> >> >> > >
> >> >> > > "Cary Kataoka" wrote:
> >> >> > >
> >> >> > > > Hi.
> >> >> > > >
> >> >> > > > I performed a site survey at a new client's site.
> >> >> > > >
> >> >> > > > They are definitely having some licensing issues.
> >> >> > > >
> >> >> > > > Aside from the licensing issues, they are experiencing
> >> >> > > > an issue
> >> > where a
> >> >> > > > client is logged off immediately after logging on to
> >> >> > > > the Windows
> >> > 2003
> >> >> > > > Terminal Server.
> >> >> > > >
> >> >> > > > At first, the problem appeared to be that the login
> >> >> > > > was failing:
> >> >> > > >
> >> >> > > > 1.) The Terminal Server login window would appear.
> >> >> > > > 2.) User would enter his username and password.
> >> >> > > > 3.) The remote desktop would flash on the screen and
> >> >> > > > then
> >> > disappear.
> >> >> > > >
> >> >> > > > When I checked the event logs, I see the following:
> >> >> > > >
> >> >> > > > 1.) Time 4:37:29PM Type: Success A Event ID: 552
> >> >> > > > Logon attempt
> >> >> > using
> >> >> > > > explicit credentials.
> >> >> > > > 2.) Time 4:37:29PM Type: Success A Event ID: 576
> >> >> > > > Special
> >> > privileges
> >> >> > > > assigned to new logon.
> >> >> > > > 3.) Time 4:37:29PM Type: Success A Event ID: 528
> >> >> > > > Successful
> >> > Logon.
> >> >> > > > 4.) Time 4:37:29PM Type: Success A Event ID: 538
> >> >> > > > User Logoff
> >> >> > > >
> >> >> > > > So, it appears that the logon is actually successful,
> >> >> > > > but the user
> >> > is
> >> >> > logged
> >> >> > > > off immediately after login. After several attempts
> >> >> > > > (the number of
> >> >> > attempts
> >> >> > > > is not consistent), the user is successfully able to
> >> >> > > > logon and use
> >> > the
> >> >> > > > remote desktop session. I have not been able to find
> >> >> > > > errors of any
> >> > type
> >> >> > in
> >> >> > > > any of the event logs.
> >> >> > > >
> >> >> > > > The only suspect item is the McAfee anti-virus which
> >> >> > > > is set to start automatically with each session. I am
> >> >> > > > planning to uninstall McAfee
> >> > as
> >> >> > my
> >> >> > > > next troubleshooting step unless someone else might
> >> >> > > > have some other
> >> >> > idea.
> >> >> > > >
> >> >> > > > Thank You.
> >> >> > > >
> >> >> > > > Cary Kataoka (caryk@cjrk.com)
> >> >> > > > CJRK Computer Consulting Inc.
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