Help with HP inkjet?

Archived from groups: comp.periphs.printers (More info?)

MT wrote:

>Hello,
>I am looking for help with an HP 920c Deskjet -- any suggestions are
>greatly appreciated...
>
>Here is the issue: Without any warning or apparent reason, one day
>the printer started saying there is a problem with the black ink
>cartridge (and yes, I am using official HP cartridges, not a
>remanufactured or refilled one). Per the HP support Web site, I have
>tried cleaning the contacts and have tried two brand new cartridges --
>to no avail.

Perhaps an obvious question, but have you tried uninstalling the print
drivers, disconnecting the printer, rebooting, and re-installing as per
the instructions?

If so and no change, have you also tried uninstalling and cleaning the
registry of any HP driver references, then re-installing?

I once had a problem with a scanner device and after trying all of the
above, the only solution for me was to format and re-install Windows. It
was a drastic measure, but it corrected the driver issues and works fine
now.