My laptop can not play any cd/dvd

Hello,
i have my toshiba satellite a215-s7437 cant read any cd not only that even some of drivers especially on graphics help for that.albert kiiza from tanzania
3 answers Last reply
More about laptop play
  1. You have not given us all the details but...
    Insert the windows 7 CD into the drive and select: "upgrade"
    This restores the defaults in the operating system, but will not erase your personal stuff
    and usually, it will make everything normal again.
    However...
    Visit Toshiba website and download ALL the latest updates and drivers for your model. Even if your drivers are installed now, I want you to reload all of them, especially the graphics and audio drivers.
    To load the drivers, turn off the antivirus and firewall first, load the drivers, restart, turn the security back on.
  2. First, try deleting the upper and lower filters.
    http://support.microsoft.com/kb/982116

    If that doesn't solve the problem, try running this Fixit scan.
    http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us
  3. That system looks to have come with Vista originally correct? When you installed Win 7 did you install all the Win 7 drivers. Go here, http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/modelContent.jsp?ct=DL&os=&category=&moid=1852728&rpn=PSAFGU&modelFilter=A215-S7437&selCategory=2756709&selFamily=1073768663, download the proper drivers for your system.
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