Tom's Hardware > Forum > Opinions and Experiences > Computer Shops > Don't order from Newegg when abroad - kills acct!

Don't order from Newegg when abroad - kills acct!

Forum Opinions and Experiences : Computer Shops - Don't order from Newegg when abroad - kills acct!

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sluzbenik   08-02-2006 at 01:50:29 PM

I had an issue this weekend...I was ordering parts for my new build, including the P5B Deluxe, which was on sale that weekend for $225.

The fraud prevention system detected my non-US IP address and cancelled the order. Since it was Sunday I couldn't contact Newegg to fix it. They actually deleted my account. I'm not sure if it was just the country (I work in Africa intermittently) or their system blocks all orders from IP addresses outside the US.

A customer service rep fixed me up and restored the account, and said they would credit me $25 for not being able to get the mobo on sale. However they did not do this when my order went through and I have sent another email requesting the credit...Will update when they get back to me.

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CompTIA_Rep   08-02-2006 at 09:13:14 PM
- 0 +

Isnt it against most US company rules never to sell to Africa? Well thats good they are sucessfull in watching for fraud protection, too bad it was against someone that wasnt involving fraud.

Good Luck on your 25bucks!


P.S where in africa are do you go to?

Reply to CompTIA_Rep
sluzbenik   08-03-2006 at 11:18:22 AM
- 0 +

Well, they won't give me a gift certificate...I am supposed to call when I place my next order.

I am in Senegal.

I understand the reason for the fraud protetion...Still, a pain!

Reply to sluzbenik
Newegg_Support   08-23-2006 at 07:21:24 PM
- 0 +

Hey sluzbenik,

We just happened upon your post.

We simply want to check-up with you to ensure that you have successfully received your promised $25 credit. If this issue has not yet been resolved, feel free to PM us with your Sales Order number (SO#) and we’ll be glad to assist in having the credit expedited ASAP for your convenience.

The credit will be issued as a refund in the amount of $25 to your original method of payment.

Let us know if you have any questions--we're always here to help out! :)

Reply to Newegg_Support
sluzbenik   08-23-2006 at 08:17:07 PM
- 0 +

For the record, yes I did, when I finalized my next order.

Cheers to New Egg!

Reply to sluzbenik
wnds21   08-24-2006 at 09:43:03 PM
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I'm sure it's the African IP address you had over there. I've ordered while in Quebec and my account it still up and running.

Reply to wnds21
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