I bought a Toshiba laptop to take away to first year of university, 250 km away from home.
I came home for a 1 week intercession, started studying and using the Toshiba and the hard drive burnt out. The laptop was 11 months old and cost $2,500 approx.
I took it to the Toshiba warranty shop and was told to call the next day so I could pick it up.I called for 5 days straight, same answer: "tomorrow"
Finally,a "supervisor" told me "no hard drives in stock, all on back order, no ETA"
I was going to fail the university courses , as term papers were due the following week.
The first independent repair shop I went to, got me an installed original Toshiba Hard Drive in 1 day.
I was told that it is a very well known scam of Toshiba , whereby "in warranty " work is denied so that Toshiba can sell you a new drive.
Tallying up the week lost, the new "out of warranty" drive, the transportation back and forth to pick up all software belonging to the College Intranet Network and configuration software, the labour to re-install all and the time constraints of having to hand in term papers and not being able to have a laptop to prepare or retrieve data , my cost was over $ 3,500.
The icing on the cake came when internet searches revealed this Toshiba to have a factory installed defective drive that was hidden from me but was acknowledged on the Toshiba site. So, the company knew and still hang me out to dry.A further net search revealed a $2.1 billion class action lawsuit already "settled' by Toshiba in the US "for selling defective laptops"(ZD Net) Plus, naturally, hundreds of letters of complaints and outright hatred from duped consumers, such as I.
I came home for a 1 week intercession, started studying and using the Toshiba and the hard drive burnt out. The laptop was 11 months old and cost $2,500 approx.
I took it to the Toshiba warranty shop and was told to call the next day so I could pick it up.I called for 5 days straight, same answer: "tomorrow"
Finally,a "supervisor" told me "no hard drives in stock, all on back order, no ETA"
I was going to fail the university courses , as term papers were due the following week.
The first independent repair shop I went to, got me an installed original Toshiba Hard Drive in 1 day.
I was told that it is a very well known scam of Toshiba , whereby "in warranty " work is denied so that Toshiba can sell you a new drive.
Tallying up the week lost, the new "out of warranty" drive, the transportation back and forth to pick up all software belonging to the College Intranet Network and configuration software, the labour to re-install all and the time constraints of having to hand in term papers and not being able to have a laptop to prepare or retrieve data , my cost was over $ 3,500.
The icing on the cake came when internet searches revealed this Toshiba to have a factory installed defective drive that was hidden from me but was acknowledged on the Toshiba site. So, the company knew and still hang me out to dry.A further net search revealed a $2.1 billion class action lawsuit already "settled' by Toshiba in the US "for selling defective laptops"(ZD Net) Plus, naturally, hundreds of letters of complaints and outright hatred from duped consumers, such as I.