Brother MFC-3220C Scan not working

[RadioMan]

Archived from groups: comp.periphs.printers (More info?)

My father-in-law purchased a Brother MFC-3220C printer / scanner / fax
and has been generally pleased with it. However, the Scan function
doesn't work. When you follow the instructions (which are almost
non-existent in the manual) it does nothing and provides no error
messages.

I put a page in the feeder, press Scan and select "scan to image". It
then says i'ts communicating with PC and then nothing happens. After
about a minute, the Fax light goes on and the machine is back in it's
default mode. The FAQs and support documents are pretty lean and
nothing addresses this.

He is using a Win98 Aptiva and we're connected to the printer via the
USB port. I thought maybe there was a Twain conflict but I'm not sure
where to look for that. It would be nice to find an error message
somewhere.

If anyone could help, it would be most appreciated.

 

[Guest]

Archived from groups: comp.periphs.printers (More info?)

radioman@alink.com wrote:
> I put a page in the feeder, press Scan and select "scan to image".
It
> then says i'ts communicating with PC and then nothing happens. After
> about a minute, the Fax light goes on and the machine is back in it's
> default mode.

My daughter uses a Brother MFC-3820CN, and if she starts a scan from
the MFC using either "Scan to Image" or "Scan to File", the Brother
PC-FAX application is invoked (running Windows XP Home and took all the
defaults when installing the Brother MFL-Pro Suite software). The
approach that works for her is to start some program with a scan
function (ScanSoft PaperPort, for example, came with the Brother
software package) and preview/scan from there. This is covered briefly
on page 2-11 (page 2-3 for Windows 98) of the Software User's Guide for
the MFCs 3220C, 3420C, 3320CN and 3820CN, so I suspect that the same
approach will work for your father-in-law. If you've lost your CD-ROM
that has the PDF file for the Software User's Guide, you can download a
copy of the PDF file from the Brother web site (5.4MB).

Rick Ekblaw

 

[RadioMan]

Archived from groups: comp.periphs.printers (More info?)

RickE wrote:

> My daughter uses a Brother MFC-3820CN, and if she starts a scan from
> the MFC using either "Scan to Image" or "Scan to File", the Brother
> PC-FAX application is invoked (running Windows XP Home and took all
the
> defaults when installing the Brother MFL-Pro Suite software). The
> approach that works for her is to start some program with a scan
> function (ScanSoft PaperPort, for example, came with the Brother
> software package) and preview/scan from there. This is covered
briefly
> on page 2-11 (page 2-3 for Windows 98) of the Software User's Guide
for
> the MFCs 3220C, 3420C, 3320CN and 3820CN, so I suspect that the same
> approach will work for your father-in-law. If you've lost your
CD-ROM
> that has the PDF file for the Software User's Guide, you can download
a
> copy of the PDF file from the Brother web site (5.4MB).
>
> Rick Ekblaw

Rick,

I've tried doing it from the application also. Nothing happens. The
program just sits there with no error message. I'm just not sure
what's going on.