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Exchange Server Activesync Issues

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September 30, 2004 9:04:07 PM

Archived from groups: microsoft.public.pocketpc (More info?)

I hope an MVP out there might have some insight into this. We are using
Exchange Server 2003 on a Windows Server 2000 environment. Out of 10 Pocket
PC's only 4 can synchronize with Exchange Active Sync. Those 4 can Sync with
the server on the LAN and over the air (GPRS) including AUTD. The other six
cannot and we cannot figure out why that is. The six receive the following
error consistently:
----
Your account does not have permission to sync with your current settings.
Contact your Microsoft Exchange administrator.
An error occurred, and scheduled synchronization had to be disabled. To
start synchronizing on a schedule again, use the Mobile Schedule tab in
ActiveSync Options.

Error code: HTTP_403

----

If we take a single device that can synchronize with the server and change
the user's credentials, to one of our six user's that cannot synchronize,
then that same device fails to synchronize. When we swap the user's
credentials back to the original, the device synchronizes with the server.

What could be causing only a few of our user's to not be able to
synchronize? We have looked at all the settings on the Exchange Server and I
hope someone out there has seen this and can show us where to look to solve
this.

Here is an IIS log of the transactions, for all 6 cases, this is the 1st
time the users will synchronize. We receive a Http 404 error, & I believe we
get that because the directory it is trying to delete does not exist yet.
Not sure why EAS tries to delete that directory nor why we cannot create
directories in the subsequent command for our 6 users. The MKCOL (create
collection) receives an http 403 error. If anyone has some insight please
post it or if this is a known issue! Thanks, Adrian



2004-09-28 14:35:30 10.18.7.119 - 10.18.7.6 80 OPTIONS
/Microsoft-Server-ActiveSync
User=colexxxx&DeviceId=27250xx30F06034108000050BF1977E0&DeviceType=PocketPC
401 Microsoft-PocketPC/3.0

2004-09-28 14:35:31 10.18.7.119 server\colexxxx 10.18.7.6 80 OPTIONS
/Microsoft-Server-ActiveSync
User=colexxxx&DeviceId=27250xx30F06034108000050BF1977E0&DeviceType=PocketPC&
Log=VNATNASNC:0A0C0D0FS:0A0C0D0SP:0C0I0S0R 200 Microsoft-PocketPC/3.0

2004-09-28 14:35:31 10.18.7.6 - 10.18.7.6 80 DELETE
/exchange/Delxxxx.Colxxxx/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/Pocket
PC/27250xx30F06034108000050BF1977E0/FolderSyncFile - 404
Microsoft-Server-ActiveSync/3.0.4215.0

2004-09-28 14:35:31 10.18.7.6 - 10.18.7.6 80 MKCOL
/exchange/Delxxxx.Colxxxx/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync - 403
Microsoft-Server-ActiveSync/3.0.4215.0

2004-09-28 14:35:31 10.18.7.119 server\colexxxx 10.18.7.6 80 POST
/Microsoft-Server-ActiveSync
User=colexxxx&DeviceId=27250xx30F06034108000050BF1977E0&DeviceType=PocketPC&
Cmd=FolderSync&Log=V2TNASFC:0A0C0D0FS:0A0C0D0SP:2C2I380S1412R 403
Microsoft-PocketPC/3.0
Anonymous
October 1, 2004 2:40:02 AM

Archived from groups: microsoft.public.pocketpc (More info?)

First..

Which Pocket PC brand/model/Windows version/ROM version would this be?
How are they connecting, builtin hardware, expansion, with what software?


A few thoughts..


1. The users that can not sync, are these first time users of the
system and have they used Outlook on the networked desktops before?
if not, then try having them log into a desktop and use Outlook,
log out, and then try the PPC again. there might be an issue with
creating the initial set of folders. See 2 and 3.
2. Are the security credentials for the failing users the same as
for the succesful users?
3. Are the folder permissions for the failing users the same as for
the succesful users?

$0.02



~S.




"Adrian" <adrian_pineda@yahoo.com> wrote in
news:uYm3dlzpEHA.592@TK2MSFTNGP11.phx.gbl:

> I hope an MVP out there might have some insight into this. We are using
> Exchange Server 2003 on a Windows Server 2000 environment. Out of 10
> Pocket PC's only 4 can synchronize with Exchange Active Sync. Those 4
> can Sync with the server on the LAN and over the air (GPRS) including
> AUTD. The other six cannot and we cannot figure out why that is. The six
> receive the following error consistently:
> ----
> Your account does not have permission to sync with your current
> settings. Contact your Microsoft Exchange administrator.
> An error occurred, and scheduled synchronization had to be disabled. To
> start synchronizing on a schedule again, use the Mobile Schedule tab in
> ActiveSync Options.
>
> Error code: HTTP_403
>
> ----
>
> If we take a single device that can synchronize with the server and
> change the user's credentials, to one of our six user's that cannot
> synchronize, then that same device fails to synchronize. When we swap
> the user's credentials back to the original, the device synchronizes
> with the server.
>
> What could be causing only a few of our user's to not be able to
> synchronize? We have looked at all the settings on the Exchange Server
> and I hope someone out there has seen this and can show us where to look
> to solve this.
>
> Here is an IIS log of the transactions, for all 6 cases, this is the 1st
> time the users will synchronize. We receive a Http 404 error, & I
> believe we get that because the directory it is trying to delete does
> not exist yet. Not sure why EAS tries to delete that directory nor why
> we cannot create directories in the subsequent command for our 6 users.
> The MKCOL (create collection) receives an http 403 error. If anyone has
> some insight please post it or if this is a known issue! Thanks, Adrian
>
>
>
> 2004-09-28 14:35:30 10.18.7.119 - 10.18.7.6 80 OPTIONS
> /Microsoft-Server-ActiveSync
> User=colexxxx&DeviceId=27250xx30F06034108000050BF1977E0
&DeviceType=Pocket
> PC 401 Microsoft-PocketPC/3.0
>
> 2004-09-28 14:35:31 10.18.7.119 server\colexxxx 10.18.7.6 80 OPTIONS
> /Microsoft-Server-ActiveSync
> User=colexxxx&DeviceId=27250xx30F06034108000050BF1977E0
&DeviceType=Pocket
> PC& Log=VNATNASNC:0A0C0D0FS:0A0C0D0SP:0C0I0S0R 200
> Microsoft-PocketPC/3.0
>
> 2004-09-28 14:35:31 10.18.7.6 - 10.18.7.6 80 DELETE
> /exchange/Delxxxx.Colxxxx/NON_IPM_SUBTREE/Microsoft-Server-
ActiveSync/Poc
> ket PC/27250xx30F06034108000050BF1977E0/FolderSyncFile - 404
> Microsoft-Server-ActiveSync/3.0.4215.0
>
> 2004-09-28 14:35:31 10.18.7.6 - 10.18.7.6 80 MKCOL
> /exchange/Delxxxx.Colxxxx/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync -
> 403 Microsoft-Server-ActiveSync/3.0.4215.0
>
> 2004-09-28 14:35:31 10.18.7.119 server\colexxxx 10.18.7.6 80 POST
> /Microsoft-Server-ActiveSync
> User=colexxxx&DeviceId=27250xx30F06034108000050BF1977E0
&DeviceType=Pocket
> PC& Cmd=FolderSync&Log=V2TNASFC:0A0C0D0FS:0A0C0D0SP:2C2I380S1412R 403
> Microsoft-PocketPC/3.0
>
>
>







--
======================
ACE!!! a.k.a. ~S.
OS. Osaris / Psion 5mx
iPAQ 5550 / Nokia 6310
HTTP://www.xarane.com
======================
Windows Mobile 2003 Second Edition Petition:
http://www.petitiononline.com/HPWMK3SE/petition.html
11073 Total Signatures on Friday, Sep. 10th 2004!
HP 'Windows Mobile 2003 SE Support' Forum:
http://forums.itrc.hp.com/service/forums/questionanswer...
October 1, 2004 1:45:49 PM

Archived from groups: microsoft.public.pocketpc (More info?)

"ACE!!!" <ace_rules_bbs@hotmail.com> wrote in message
news:Xns95754DFC25873FearIsTheMindKiller@207.46.248.16...
> First..
>
> Which Pocket PC brand/model/Windows version/ROM version would this be?

- HP IPAQ 6315 (T-Mobile) WM 2003

> How are they connecting, builtin hardware, expansion, with what software?

-. Connecting with cradle using Active Sync & via a GPRS VPN connection to
the server, either way... 6 devices won't sync with the server (receive http
404 & http 403 erors)... 4 devices will connect to the server. If we change
the user credentials on the good devices the device will not connect to the
server. So we believe there is a problem on the server EAS/Exchange/ISS
configuration but not sure where to look.

> A few thoughts..
>
> 1. The users that can not sync, are these first time users of the
> system and have they used Outlook on the networked desktops before?
> if not, then try having them log into a desktop and use Outlook,
> log out, and then try the PPC again. there might be an issue with
> creating the initial set of folders. See 2 and 3.

They are not 1st time Outlook users, they can access Outlook and OWA just
fine. Our experience with this system has been that if OWA works for the
user's credentials then the PPC 2003 should work with the server as well.
However, with 6 users we receive HTTP 404 & HTTP 403 errors on their
accounts even though OWA works just fine.

> 2. Are the security credentials for the failing users the same as
> for the succesful users?

I will have to double check, but we set all users up to do the same type of
authentication with the same privelages. Always worth a 4th, 5th look.

> 3. Are the folder permissions for the failing users the same as for
> the succesful users?

Again, should be but will double check this.


>
> $0.02
>
>
>
> ~S.
>
>
>
>
> "Adrian" <adrian_pineda@yahoo.com> wrote in
> news:uYm3dlzpEHA.592@TK2MSFTNGP11.phx.gbl:
>
> > I hope an MVP out there might have some insight into this. We are using
> > Exchange Server 2003 on a Windows Server 2000 environment. Out of 10
> > Pocket PC's only 4 can synchronize with Exchange Active Sync. Those 4
> > can Sync with the server on the LAN and over the air (GPRS) including
> > AUTD. The other six cannot and we cannot figure out why that is. The six
> > receive the following error consistently:
> > ----
> > Your account does not have permission to sync with your current
> > settings. Contact your Microsoft Exchange administrator.
> > An error occurred, and scheduled synchronization had to be disabled. To
> > start synchronizing on a schedule again, use the Mobile Schedule tab in
> > ActiveSync Options.
> >
> > Error code: HTTP_403
> >
> > ----
> >
> > If we take a single device that can synchronize with the server and
> > change the user's credentials, to one of our six user's that cannot
> > synchronize, then that same device fails to synchronize. When we swap
> > the user's credentials back to the original, the device synchronizes
> > with the server.
> >
> > What could be causing only a few of our user's to not be able to
> > synchronize? We have looked at all the settings on the Exchange Server
> > and I hope someone out there has seen this and can show us where to look
> > to solve this.
> >
> > Here is an IIS log of the transactions, for all 6 cases, this is the 1st
> > time the users will synchronize. We receive a Http 404 error, & I
> > believe we get that because the directory it is trying to delete does
> > not exist yet. Not sure why EAS tries to delete that directory nor why
> > we cannot create directories in the subsequent command for our 6 users.
> > The MKCOL (create collection) receives an http 403 error. If anyone has
> > some insight please post it or if this is a known issue! Thanks, Adrian
> >
> >
> >
> > 2004-09-28 14:35:30 10.18.7.119 - 10.18.7.6 80 OPTIONS
> > /Microsoft-Server-ActiveSync
> > User=colexxxx&DeviceId=27250xx30F06034108000050BF1977E0
> &DeviceType=Pocket
> > PC 401 Microsoft-PocketPC/3.0
> >
> > 2004-09-28 14:35:31 10.18.7.119 server\colexxxx 10.18.7.6 80 OPTIONS
> > /Microsoft-Server-ActiveSync
> > User=colexxxx&DeviceId=27250xx30F06034108000050BF1977E0
> &DeviceType=Pocket
> > PC& Log=VNATNASNC:0A0C0D0FS:0A0C0D0SP:0C0I0S0R 200
> > Microsoft-PocketPC/3.0
> >
> > 2004-09-28 14:35:31 10.18.7.6 - 10.18.7.6 80 DELETE
> > /exchange/Delxxxx.Colxxxx/NON_IPM_SUBTREE/Microsoft-Server-
> ActiveSync/Poc
> > ket PC/27250xx30F06034108000050BF1977E0/FolderSyncFile - 404
> > Microsoft-Server-ActiveSync/3.0.4215.0
> >
> > 2004-09-28 14:35:31 10.18.7.6 - 10.18.7.6 80 MKCOL
> > /exchange/Delxxxx.Colxxxx/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync -
> > 403 Microsoft-Server-ActiveSync/3.0.4215.0
> >
> > 2004-09-28 14:35:31 10.18.7.119 server\colexxxx 10.18.7.6 80 POST
> > /Microsoft-Server-ActiveSync
> > User=colexxxx&DeviceId=27250xx30F06034108000050BF1977E0
> &DeviceType=Pocket
> > PC& Cmd=FolderSync&Log=V2TNASFC:0A0C0D0FS:0A0C0D0SP:2C2I380S1412R 403
> > Microsoft-PocketPC/3.0
> >
> >
> >
>
>
>
>
>
>
>
> --
> ======================
> ACE!!! a.k.a. ~S.
> OS. Osaris / Psion 5mx
> iPAQ 5550 / Nokia 6310
> HTTP://www.xarane.com
> ======================
> Windows Mobile 2003 Second Edition Petition:
> http://www.petitiononline.com/HPWMK3SE/petition.html
> 11073 Total Signatures on Friday, Sep. 10th 2004!
> HP 'Windows Mobile 2003 SE Support' Forum:
> http://forums.itrc.hp.com/service/forums/questionanswer...
!