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ND-3550A failed after a couple weeks

Last response: in Storage
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March 20, 2006 3:51:45 AM

Just got a ND-3550A (DVD+RW) from Newegg, used it for a week or two, then it started throwing messages when I try to erase a DVD.

"Cannot complete the CD writing Wizard"
The wizard cannot finish erasing the disc and has stopped the process. Please try again to make sure that the disc is ready to reuse.

I've tried the XP troubleshooting function, but the options offered do not reflect the problem I am having.

This issue started before I reloaded XP, which I did this weekend. No apparent improvement after reinstalling XP.

WinXP (fresh re-install) - PowerDVD XP 4.0 - 4x 4.7gb discs
I do not (yet) have any burning software installed such as Nero - I'm just trying to drag and drop files.

I can play CDs and DVDs just fine.

I tried to drag files to a CD disc and was told that no space is available. Right clicking on the drive in My Computer does not offer an erase or format option, so apparently I cannot write to CDs either...

Any suggestions how to further debug this issue?
March 20, 2006 4:09:59 AM

I too have had problems with the Windows CD writing wizard, it is possibly the biggest piece of crap for multimedia in the world, i bet you can find another program on the internet that would work much better for burning, or yu might be able to just steal one off something like limewire or morpheous. ill see if i can find something for you.
Related resources
March 24, 2006 2:41:32 AM

As a followup on this, I installed Nero 7. I successfully burned a few data DVDs with backups of web sites, etc. as well as one with 4gb video and audio files.

I'm now trying to burn another disc of a/v files, and I'm getting verification errors. Tried a second disc and got the same errors, so I guess I'm stuck, and not sure how to proceed.

Following is the burn log. I'll also send this to Nero support, but it takes days to get a reply from them, so if anyone can shed any insight as to the problem I'd appreciate it.


Windows XP 5.1
IA32
WinAspi: -
ahead WinASPI: File 'C:p rogram FilesNeroNero 7CoreWnaspi32.dll': Ver=2.0.1.74, size=164112 bytes, created 11/2/2004 12:54:32 PM

NT-SPTI used
Nero Version: 7.0.8.2
Internal Version: 7, 0, 8, 2

Recorder: <_NEC DVD_RW ND-3550A> Version: 1.05 - HA 1 TA 0 - 7.0.8.2
Adapter driver: <IDE> HA 1
Drive buffer : 2048kB
Bus Type : default (0) -> ATAPI, detected: ?
CD-ROM: <_NEC DVD_RW ND-3550A >Version: 1.05 - HA 1 TA 0 - 7.0.8.2
Adapter driver: <IDE> HA 1

=== Scsi-Device-Map ===
DiskPeripheral : WDC WD800BB-00CAA1 atapi Port 0 ID 0 DMA: On
CdRomPeripheral : _NEC DVD_RW ND-3550A atapi Port 1 ID 1 DMA: On

=== CDRom-Device-Map ===
_NEC DVD_RW ND-3550A E: CDRom0
=======================

AutoRun : 1
Excluded drive IDs:
WriteBufferSize: 74448896 (0) Byte
BUFE : 0
Physical memory : 511MB (523744kB)
Free physical memory: 77MB (79340kB)
Memory in use : 84 %
Uncached PFiles: 0x0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)

23.3.2006
UDF compilation
7:40:57 PM #1 Text 0 File Isodoc.cpp, Line 6423
UDF document burn settings
------------------------------------------
Determine maximum speed : TRUE
Simulate : FALSE
Write : TRUE
Finalize CD : FALSE
Multisession : TRUE
Multisession type: : Start multisession
Burning mode : DAO
Mode : 1
UDF Mode : pure
UDF Options : automatic
UDF Revision : 1.02
UDF Partition Type : physical

7:40:58 PM #2 Text 0 File ThreadedTransfer.cpp, Line 531
ReadBuffer-Pipe got 72704KB of Memory

7:40:58 PM #3 Text 0 File Reader.cpp, Line 124
Reader running

7:40:58 PM #4 Text 0 File Writer.cpp, Line 113
Writer E: _NEC DVD_RW ND-3550A running

7:41:00 PM #5 Text 0 File Burncd.cpp, Line 3353
Turn on Disc-At-Once, using DVD media

7:41:33 PM #6 Text 0 File DlgWaitCD.cpp, Line 289
Last possible write address on media: 2295103 (510:01.28, 4482MB)
Last address to be written: 1729583 (384:21.08, 3378MB)

7:41:33 PM #7 Text 0 File DlgWaitCD.cpp, Line 301
Write in overburning mode: NO (enabled: CD)

7:41:33 PM #8 Text 0 File DlgWaitCD.cpp, Line 2715
Recorder: _NEC DVD_RW ND-3550A, Media type: DVD+RW

7:41:33 PM #9 Text 0 File DlgWaitCD.cpp, Line 473
>>> Protocol of DlgWaitCD activities: <<<
=========================================
Insert the disc to write to.
(Medium in drive: Unknown. Medium required by compilation: DVD R/RW, DVD DL.)

7:41:33 PM #10 Text 0 File ThreadedTransferInterface.cpp, Line 847
Setup items (after recorder preparation)
0: TRM_DATA_MODE1 ()
2 indices, index0 (150) not provided
original disc pos #0 + 1729584 (1729584) = #1729584/384:21.9
relocatable, disc pos for caching/writing not required/ required, no patch infos
-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 1729584 blocks [E: _NEC DVD_RW ND-3550A]
--------------------------------------------------------------

7:41:33 PM #11 Text 0 File ThreadedTransferInterface.cpp, Line 1059
Prepare recorder [E: _NEC DVD_RW ND-3550A] for write in CUE-sheet-DAO
DAO infos:
==========
MCN: ""
TOCType: 0x00; Session Closed, disc not fixated
Tracks 1 to 1:
1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 3542188032, ISRC ""
DAO layout:
===========
__Start_|____Track_|_Idx_|_CtrlAdr_|_RecDep__________
0 | lead-in | 0 | 0x41 | 0x00
0 | 1 | 0 | 0x41 | 0x00
0 | 1 | 1 | 0x41 | 0x00
1729584 | lead-out | 1 | 0x41 | 0x00

7:41:33 PM #12 Text 0 File SCSIPassThrough.cpp, Line 39
SPTILockVolume - completed successfully for FCTL_LOCK_VOLUME

7:41:33 PM #13 Text 0 File SCSIPassThrough.cpp, Line 84
SPTIDismountVolume - completed successfully for FSCTL_DISMOUNT_VOLUME

7:41:34 PM #14 Phase 24 File dlgbrnst.cpp, Line 1730
Caching of files started

7:41:34 PM #15 Text 0 File Burncd.cpp, Line 4187
Cache writing successful.

7:41:34 PM #16 Phase 25 File dlgbrnst.cpp, Line 1730
Caching of files completed

7:41:34 PM #17 Phase 28 File dlgbrnst.cpp, Line 1730
Speed measurement started

7:41:34 PM #18 Text 0 File ThreadedTransferInterface.cpp, Line 2707
Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0

7:46:04 PM #19 Text 0 File WriterStatus.cpp, Line 116
<E: _NEC DVD_RW ND-3550A> start writing Lead-Out at LBA 1729584 (1A6430h), length 0 blocks

7:46:04 PM #20 Text 0 File ThreadedTransfer.cpp, Line 228
all writers idle, stopping conversion

7:46:05 PM #21 Phase 29 File dlgbrnst.cpp, Line 1679
Speed measurement completed: 9.5x (13,176 KB/s)

7:46:05 PM #22 Phase 36 File dlgbrnst.cpp, Line 1730
Burn process started at 4x (5,540 KB/s)

7:46:05 PM #23 Text 0 File ThreadedTransferInterface.cpp, Line 2707
Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0

7:46:05 PM #24 SPTI -1066 File SCSIPassThrough.cpp, Line 290
E: CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1066)
Sense Key: 0x05 (KEY_ILLEGAL_REQUEST)
Sense Code: 0x24
Sense Qual: 0x00
CDB Data: 0xAD 00 00 00 00 00 00 00 08 04 00 00
Sense Area: 0x70 00 05 00 00 00 00 0A 00 00 00 00 24 00 00 C0 00 07
Buffer x05d1d600: Len x804

7:46:05 PM #25 Phase 98 File dlgbrnst.cpp, Line 1730
Start formatting disc before burning

7:46:42 PM #26 Phase 100 File dlgbrnst.cpp, Line 1730
Formatting disc was successful

7:46:43 PM #27 Text 0 File DVDPlusRW.cpp, Line 666
Start write address at LBA 0
DVD high compatibility mode: Yes

7:57:23 PM #28 Text 0 File WriterStatus.cpp, Line 116
<E: _NEC DVD_RW ND-3550A> start writing Lead-Out at LBA 1729584 (1A6430h), length 0 blocks

7:57:24 PM #29 Text 0 File ThreadedTransfer.cpp, Line 228
all writers idle, stopping conversion

7:57:25 PM #30 Text 0 File DVDPlusRW.cpp, Line 891
Media-Format will be stopped after burning

7:57:25 PM #31 Phase 127 File dlgbrnst.cpp, Line 1730
Generating DVD high compatibility borders

7:58:08 PM #32 Phase 37 File dlgbrnst.cpp, Line 1730
Burn process completed successfully at 4x (5,540 KB/s)

7:58:08 PM #33 Phase 78 File dlgbrnst.cpp, Line 1730
Data verification started

8:02:33 PM #34 SPTI -1093 File SCSIPassThrough.cpp, Line 290
E: CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1093)
Sense Key: 0x03 (KEY_MEDIUM_ERROR)
Sense Code: 0x02
Sense Qual: 0x00
CDB Data: 0x28 00 00 15 2B F0 00 00 10 00 00 00
Sense Area: 0xF0 00 03 00 15 2B F0 0A 00 00 00 00 02
Buffer x0b5ad200: Len x8000

8:02:35 PM #35 SPTI -1093 File SCSIPassThrough.cpp, Line 290
E: CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1093)
Sense Key: 0x03 (KEY_MEDIUM_ERROR)
Sense Code: 0x02
Sense Qual: 0x00
CDB Data: 0x28 00 00 15 2C 00 00 00 10 00 00 00
Sense Area: 0xF0 00 03 00 15 2C 00 0A 00 00 00 00 02
Buffer x0b5ad200: Len x8000

8:02:37 PM #36 SPTI -1093 File SCSIPassThrough.cpp, Line 290
E: CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1093)
Sense Key: 0x03 (KEY_MEDIUM_ERROR)
Sense Code: 0x02
Sense Qual: 0x00
CDB Data: 0x28 00 00 15 2C 10 00 00 10 00 00 00
Sense Area: 0xF0 00 03 00 15 2C 10 0A 00 00 00 00 02
Buffer x0b5ad200: Len x8000

8:02:40 PM #37 SPTI -1093 File SCSIPassThrough.cpp, Line 290
E: CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1093)
Sense Key: 0x03 (KEY_MEDIUM_ERROR)
Sense Code: 0x02
Sense Qual: 0x00
CDB Data: 0x28 00 00 15 2C 30 00 00 10 00 00 00
Sense Area: 0xF0 00 03 00 15 2C 30 0A 00 00 00 00 02
Buffer x0b5ad200: Len x8000

8:02:40 PM #38 SectorVerify 20 File Cdrdrv.cpp, Line 9785
Read errors from sector 1387504 to 1387551

8:02:42 PM #39 SPTI -1093 File SCSIPassThrough.cpp, Line 290
E: CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1093)
Sense Key: 0x03 (KEY_MEDIUM_ERROR)
Sense Code: 0x02
Sense Qual: 0x00
CDB Data: 0x28 00 00 15 2C 40 00 00 10 00 00 00
Sense Area: 0xF0 00 03 00 15 2C 40 0A 00 00 00 00 02
Buffer x0b5ad200: Len x8000

8:04:51 PM #40 Text 0 File ThreadedTransfer.cpp, Line 228
all writers idle, stopping conversion

8:04:52 PM #41 SectorVerify 20 File Cdrdrv.cpp, Line 9785
Read errors from sector 1387568 to 1387599

8:04:52 PM #42 Phase 81 File dlgbrnst.cpp, Line 1730
Data verification failed


Existing drivers:

Registry Keys:
HKLMSoftwareMicrosoftWindows NTCurrentVersionWinLogonAllocateCDROMs : 0 (Security Option)
March 24, 2006 3:53:46 AM

yet another update... I was burning at 4x when I got the errors. Dropped it down to 2x and it burned without errors. what's it mean?
May 30, 2006 2:18:11 PM

Hi, I'm getting similar results with my 3550A, but the OS itself (XP SP2) can't even read blank CD's or DVD's, It only tosses "Not accesible, Incorrect function".

MS say it's due to the use of Roxio's Easy CD Creator, but I'm using Nero Premium 7 and have been using ever since.

It worked perfectly with the same conditions for about 7 months, then stopped last week.

It reads all other kinds of media, though.

Any suggestions?
May 30, 2006 2:26:08 PM

I'm afraid I don't. In the midst of that mess I had moved the drive to another system, ended up reinstalling XP and everything works fine now.

I believe that in my case, there were conflicting applications that were preventing Nero to run properly.
May 30, 2006 3:07:12 PM

Oh, man... :?

I hope it wouldn't get to this, but of course I'll wipe it up and reinstall if necessary. I tried almost everything I can think of - upgrading the firmware, reinstalling the windows cdrom.sys driver, couldn't find any original NEC drivers for XP (do you happen to have one or know a source of?), replacing the IDE cables (I know it has nothing to do with it but still), trying several different CD/DVD manufaturars, system restoring with several checkpoints.

What's puzzelling is that it works perfectly with another computer with the same OS and the same Nero version, but I can't seem to isolate the problem.

What's even more puzzelling is that Nero is actually able to burn files on the empty media (altough with an ample of error messages in the while), and the drive can subsequetially read the result, but it can't read those blank ones when first put in.
May 30, 2006 3:25:27 PM

Have you contacted Nero tech support? They have a tool you can download from their site which gathers configuration info from your system. That allows them to identify likely conflicts.

good luck
May 30, 2006 3:31:33 PM

Thanks, I'll try that.

If anyone else is reading this, I'm still opened to suggestions.
June 6, 2006 7:32:14 AM

I just had a Pioneer quit reading major-release DVD Movies. It reads other DVD formats, including DVD-R movies. In fact, if I burn a copy of a major release movie, with all the protections removed, it reads the unprotected copy. I believe the problem is malware, installed by one of the major movie companies as "DRM" protection. I haven't had a chance to test the drive in another system, or reload Windows on the system it's on.
June 6, 2006 8:40:17 AM

have you tried upgrading the firmware?
!