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Maxtor Personal storage 3200 suddenly not recognized

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March 26, 2006 3:58:36 AM

Hello,

So I installed my Maxtor PS 3200 external drive this afternoon without any problem--you basically just plug in the USB and XP recognizes instantly. I copied about 7 GB worth of data (I'm backing up in advance of a drive reformat). I then stopped backing up for awhile to attend to other stuff then had to restart the computer for a different reason.

Upon restarting, the PS3200 is now no longer visible anywhere--I went to add hardware, I've plugged and replugged everything, it's just not there. The light on the drive is on so I think the hardware is fine, but...I have no idea how this could have happened.

Does anyone have any clues??

Any info would be much appreciated.

Thanks,
Steve
March 26, 2006 4:20:29 AM

Power down, make sure all is re-connected properly, and reboot and see if it works.
March 26, 2006 7:45:38 AM

Yeah, tried that. Sadly no change.
Related resources
April 10, 2009 6:38:17 PM

I have the same problem, my Maxtor 3200 External HD is not working and there is no power at all when I pluged it to the power supply. thanks
a b G Storage
April 10, 2009 8:22:42 PM

check the device manager for any conflicts (yellow !)

April 22, 2009 1:35:13 PM

Worked on a clients PC with the same issue. Here's the fix!

The problem with all those folks who's drive will not spin-up or the drive is no longer seen by windows, is that your AC power supply has gone bad!! It's not supplying enough power to do anything but turn that silly little green light on...
I had a 2nd external drive with the same power adapter, plugged it in and the "supposed" dead drive spun right up & was recognized by XP!!
Now just need to find a replacement AC adapter... :( 
a b G Storage
April 22, 2009 2:42:33 PM

You can uninstall the usb root hubs in the device manager, forcing the PC to reinstall the usb ports and check for new hardware.
June 22, 2009 4:11:58 PM

After reading about the power source I swapped out the power plug with my modem's and sure enough I heard it start spinning. Oh so thankful..was very frustrated. I recently set up a new computer and maybe I swapped the power cords then. Thanks for the tip.
August 10, 2009 2:52:56 PM

Like always, these forum resolve my problem. Just plug it to an individual ac power. Thanks again.

Como siempre, chequear este foro resolvió mi problema. Asegurense de conectar el disco a un toma individual. Para mi, funcionó automáticamente. Gracias.
November 21, 2009 8:32:11 PM

I'm so grateful for your post. My green light was working but neither computer would recognize the drive. Got a new power cord and all is wonderful with life again. My iTunes backup and pictures are all accessible again. You are brilliant!

You saved me from paying out big bucks to purchase new external drive and have Geek Squad transfer files to new hard drive. Most important was the bit about the power cord supplying enough power for the little green light but not to spin the drive. I've a happy girl!!
December 2, 2009 4:08:35 AM

Hi there -

I am having the same problem. Where can I get a replacement AC adapter? Do I need to contact the company and have them supply me with a new one. Or is it more hassle than it is worth? How much are they?

Thanks for your help - I was starting to get worried




WRXGuy02 said:
Worked on a clients PC with the same issue. Here's the fix!

The problem with all those folks who's drive will not spin-up or the drive is no longer seen by windows, is that your AC power supply has gone bad!! It's not supplying enough power to do anything but turn that silly little green light on...
I had a 2nd external drive with the same power adapter, plugged it in and the "supposed" dead drive spun right up & was recognized by XP!!
Now just need to find a replacement AC adapter... :( 

a b G Storage
December 2, 2009 4:16:06 AM

Contact your manufacturer or go to their website. They should sell the accessories.
Anonymous
a b G Storage
December 5, 2009 12:08:24 AM

Steve,

Mine is doing the exact same thing now! I have tried everything, and to no avail, my PC is not recognizing the drive. I can "hear" it when I plug it in, but nothing shows up. I do not have a lot of data on it, and that's what surprises me. What's going on?
a b G Storage
December 5, 2009 1:06:14 AM

Check disk management to see if it shows up there. Or try uninstalling the USB root hubs in the device manager, then restart.
Anonymous
a b G Storage
December 6, 2009 8:57:38 PM

I went to best buy, where I bought the hard drive, and they let me use their power cord and immediately the device started spinning its hard drive! Thanks for this tip!!!!!!!
Anonymous
a b G Storage
December 6, 2009 9:33:37 PM

I went to Radio Shack and bought a new power cord, and my external is working again!! Whew...I really thought I had lost all my data! Thanks to everyone that suggested this!
January 6, 2010 2:07:46 PM

I have a Maxtor 3200 external hard drive that wasn't being recognized in My Computer and Device Mgr. As a result of reading this blog, I went to Radio Shack and bought a new power supply for $10, which solved the problem!! Thanks so much!
Anonymous
a b G Storage
January 17, 2010 9:22:05 PM

Thanks for your post!! I had the same Maxtor 3200 problem. I replaced my power supply from Walmart for $20. I tried at Radio Shack but it would have cost me $40! There is no such $10 AC adaptor at Radio Shack in California!! Thanks again!!
February 6, 2010 10:25:49 PM

My thanks to "WRXGuy02", and his input about the power supply. I had gone through all the troubleshooting effort suggested by Device Manager, along with some digging on my own, and was convinced my HD probably was damaged from being knocked off a shelf by my lovely cats. I figured it was a lost cause, since when powered on I also heard a very faint "ticking" sound. I had even taken the unit apart just to see what the "guts" looked like!
Just for the heck of it I tried a final Google on the HD, and came across this site. When I read the comment about the PS I dug up an old power supply I had from an old Thinkpad. It seemed to be similar in design, so I tried it. BINGO!!! The HD came back to life, was recognized by my Thinkpad and the drive actually still worked and had all my files! I was stunned, and wished I had found this site yesterday!
Cheers!
March 1, 2010 7:41:13 PM

I was thrilled to find this site. I spent hours over the weekend trying to solve the same problem. I'm heading home right now to swap out the power supply. I update everyone if it works. That was the one thing I didnt try........Steve from Annapolis, MD
March 1, 2010 10:23:30 PM

Just make sure you use a power supply with the same specs! I tried one from an old Thinkpad, which worked initially. But, I left it plugged in overnight, and the following day the HD again was not working. I suspect I either burned out the power supply or the HD by leaving it plugged into a power supply not having the same specs. Live and learn. And, fyi... I contacted Seagate about getting a new PS, and they wanted $20 for a new one and would not honor warranty on my Maxtor. They told me they would not honor it because they did not accept receipts from on-line purchases, and I had bought mine from Amazon.com a couple years ago. Probably also a side-affect of Maxtor being absorbed by Seagate?
March 2, 2010 7:16:58 PM

Well I wish I had read your reply a little earlier. I did the exact same thing. Maxtor fired right up...:) ..........It was all over in about 20 minutes....:( ...One of my fellow workers had a think pad and the power suppley fit. Most of the specs were the same but the 3200 is 2 amps and the think pad supply was 4.5. While I had my tech support guy on the phone the 3200 started to get hot and smelled like electrical. I unpluged it right away but it was to late. Now no power and the silly green light will not come on. I hope I just fried the power suppy within the unit. I will hand it over to my support people to recover the data. That being said be sure to match up the specs of your power suppy cord before attempting this fix. I was a typical guy...more power must be better, right?
March 2, 2010 10:05:44 PM

I also wish I had found this forum earlier, and I'd be curios to hear back on whether your HD got fried or the PS. When I plug an incompatible PS into my HD now the green light briefly flashes once, so I'm wondering if it's worth buying a new compatible PS (or not). Keep me posted, please. Thanks in advance.
March 3, 2010 1:24:17 PM

I'm sending the HD to my tech support people today to see if its just the internal power supply or if in fact the HD is fried. They will also see if the data is recoverable. If not I was told they have a guru that can recover just about anything but it could be rather costly. Maybe up to $200. Lesson learned. It may be several days before I get back to the forum with information. Regarding a new compatable power supply, you might want to walk it into a bestbuys and see if they will plug it into a supply they have to test it. They are normally pretty helpful.
March 8, 2010 2:21:53 PM

I am also using the Maxtor 3200 personal storage and a couple weeks ago after my mac G5 was rebooted I noticed it wasn't mounted, rebooted and it was back and all was good. This morning my system had been rebooted and again I noticed it wasn't mounted. Tried a soft reboot, then a sys shutdown and reboot... still nothing... noticed that my system took longer to start up when the maxtor was plugged in to it than when it was disconnected. Tried the cord swap (we had another maxtor drive at work) and even swapped the usb cable, get the light, drive sounds like it is spinning up... but doesn't mount to the desktop. Any suggestions? There is valuable data on this drive and it has worked fine for over a year.
March 8, 2010 3:09:22 PM

Ok, Just looked and it was back mounted on my desktop... not sure if the cord fixed the issue... but am definitely going to copy anything I need off the drive just in case!
March 28, 2010 3:43:56 PM

I hooked up my Maxtor 3200 and the green light comes on and I can hear the drive through the case going click, click, click, click, click, but XP won't recognize it. I checked the output of the power supply and it shows 12.4 volts. Fried hard drive???
March 28, 2010 5:24:09 PM

So what are the proper specs for this power supply.
Michael
April 20, 2010 7:12:27 PM

Oh you are not going to believe this one. I was sure it was the power supply. I looked through about 50 adapters and could not find the exact match. So I took the supply over to our maintenance guys to check out the power supply. 12 volts coming out the right end. It was not the supply. I tried to pry the thing open because no screws. Wouldn't budge. I did not hear anything as the power was put to it. I was figuring I had a door stop for my auto closing door. one last shot.... I took the hard drive in one hand and holding it flat wondered if I could spin it and shake the poor thing loose. IT WORKED!!! I am doing a copy of everything on it right now.
July 19, 2010 7:00:50 AM

Many Thanks for the power supply tip

Had tried many of the other fixes;

Uninstall/Reinstall
Update Drivers
Swap with newer computers
etc

It was the power supply
Had a similar spec one - swapped it all OK
saved me having to spend money as I swap 2 drives to do backups each night

Good on you and thanks for this forum
July 26, 2010 12:16:21 AM

I have also had the same problem. Finally read this and unplugged the AC adapter from the end of the power strip, and plugged it in at the front. Drive working now! Thanks to all.
July 28, 2010 1:17:06 PM

Hi, I had the same problem, "code 10 error, device failed to start". Low buzzing sound and hard drive heating up more than usual.

Took it down to a local repair place where they took the case off and tried to plug it directly into the internal power yokey in a desktop tower.. same response. They concluded that the motor inside was seized and referred me to a data recovery specialist who said it would cost at least €700 to repair.

So then I took it home, moderately p***ed off, figured i had nothing to lose (also i think i had read mcookaz post on this thread ) so i plugged it in to the power and just shook it! I shook it, while holding it flat, in a semi-violent kind of clockwise and anticlockwise rotation kind of way for about 10 seconds. Then i heard the low buzzing sound speed up and become a healthy working hard drive sound!

I guess it kind of push started the motor or dislodged something that was stuck, either way I'm very relieved.

So, if you've tried everything else and your about to shell out big bucks for data recovery, try shaking the bejeezus out of it! It's not a very sophisticated solution but it's cheap!
August 22, 2010 12:39:06 PM

Reading the length of all the problems both here and on Seagates homepages, it is disturbing how many problems there is with theyre discs.
My disc is just blinking a green light, but part from that it's dead. I have after a day of searching found that it means the Maxtor 3200 has gone into "power saving mode".
I thought it was the power - nope
I thought it was the USB - nope
I thought it was "age" - nope
I tried disconect and reconect - nope
I tried other PCs - nope
I tried at last shaking - nope

It seems i have to go down to dismanteling unscrewing taking it to pieces mode...........
This is my 3rd seagate / Maxtor disc that just call it evening. Support is a laugh, and it is not advisable to use their discs for backup, because if you need the backup the unit won't start.

thank you Seagate, for everything!
November 18, 2010 7:45:44 PM

My Maxtor 3200 / ul200h0140101 also failed to be recognized and failed to spin-up. The green light was on but no noise or a faint pulsing sound could be heard in the case. I checked the power supply and it was fine. I ended up swapping the 200 Gig PATA drive into another External USB enclosure and was able to access my data and use the drive again. I installed a test drive into the Maxtor case and found that one of the surface mount capacitors was bad at C34 near the power connector. How did I find it? I tapped on all the Surface mount parts with an insulated probe until C34 sparked. After it sparked the drive spun up and the unit worked again. Conclusion: They have problems with the cheap SM capacitors and a lot of people have defective drive enclosures that work on and off until the capacitors short out completely or burn open and the unit will actually work again. This particular drive didn't spin up and acted intermittently for months previous and started doing so after the warranty was up.
November 18, 2010 8:01:56 PM

Opening these guys up can be frustrating. no screws in these cases, just 4 sliding interlock rails. Using a slender and flat metal probe or knife that fits into the air vent slots. You have to slide the retaining bar at each corner towards the outer corner of the case. If you hold the drive uptp the light and look through the vents you will see the small metal tabs that needs to be pushed with your metal tool. I used an old fashioned cutlery butter/jam knife with a not to wide profile that fit the available vent slots and levered on each of the 4 tabs. It isn't hard once you realize that you can't pry these suckers open by brute force.
November 27, 2010 12:14:06 PM

I had the same issue "code 10 error, device failed to start." I stuck a meter on the power adapter and found 12V, so I figured the power supply was good. I was wrong.

I plugged in another 12V 2amp power supply and the drive came up and I'm able to access it.

This site was very helpful.
December 14, 2010 6:14:40 PM

Had the same issue. Just before cracking the 3200 open, I decided to try the "hard spin mimicking disk spin" method. Holy crap it worked!!! Ain't technology fun?
December 24, 2010 4:20:48 AM

I am experiencing a similar problem.

Let me post the message I sent to my cousin, who is a computer tech.

"I am having some issues with my external hard drive. It is a Maxtor 3200 and should be plug and play, in Windows XP. The hard drive is detected by my computer and is acknowledged upon plugging/unplugging, however does not show up in My Computer. When I use "Safely Remove Hardware", it recognizes it as the Maxtor 3200, but still will not show up in My Computer. I have tried to find drivers for it in XP, but everywhere I look, I am told that it is plug and play and no driver is needed. Up until now I have never had this problem, but have just reformatted my computer. Upon reformatting the problem began, and I have all of my backed up files on the HD. Any tips?"

Can anybody please help me resolve this? I am at a dead end here, and have endless amounts of music and necessary files to recover.

Thanks all!!
December 24, 2010 4:34:09 AM

Update: tried using with another laptop also using windows xp, same result, not picked up in my computer, but recognized as being plugged in, and acknowledged in taskbar as "maxtor 3200", what is the deal?!
January 30, 2011 2:33:33 AM

Same issue as everyone else - Maxtor 3200 just stopped working! After reading all these comments I had Radio Shack test my power supply and they said it was working fine. I came home, read this blog again and decided to go back to Radio Shack and ask to try a new power source - sure enough, the hard drive fired right up & all files found! Amazing it still worked since I had already tried the "wack it a few times" & "shake the beejezus out of it" methods! So, thank goodness I tried the new power supply for $40 and hadn't opted for the $1500 data recovery place! I wonder how many data recovery labs see these Maxtors coming in the door, rub their hands together, get out their new power cords, retreieve people's data and laugh all the way to the bank with your $1500? Thanks to all who had posted here to help me find the cheap fix! I immediately bought a new hard drive - and it is not a Maxtor or Seagate!
February 23, 2011 12:58:18 AM

WRXGuy02 said:
Worked on a clients PC with the same issue. Here's the fix!

The problem with all those folks who's drive will not spin-up or the drive is no longer seen by windows, is that your AC power supply has gone bad!! It's not supplying enough power to do anything but turn that silly little green light on...
I had a 2nd external drive with the same power adapter, plugged it in and the "supposed" dead drive spun right up & was recognized by XP!!
Now just need to find a replacement AC adapter... :( 


Thank you WRXGuy02! You were right. I had the same problem (green light was on) but Windows could get it to work. AS soon as I replaced the AC power supply it worked like a charm.
That was very, very helpful!

Best regards!

Josa
March 10, 2011 4:23:19 PM

dgannon_32 said:
Hi, I had the same problem, "code 10 error, device failed to start". Low buzzing sound and hard drive heating up more than usual.

Took it down to a local repair place where they took the case off and tried to plug it directly into the internal power yokey in a desktop tower.. same response. They concluded that the motor inside was seized and referred me to a data recovery specialist who said it would cost at least €700 to repair.

So then I took it home, moderately p***ed off, figured i had nothing to lose (also i think i had read mcookaz post on this thread ) so i plugged it in to the power and just shook it! I shook it, while holding it flat, in a semi-violent kind of clockwise and anticlockwise rotation kind of way for about 10 seconds. Then i heard the low buzzing sound speed up and become a healthy working hard drive sound!

I guess it kind of push started the motor or dislodged something that was stuck, either way I'm very relieved.

So, if you've tried everything else and your about to shell out big bucks for data recovery, try shaking the bejeezus out of it! It's not a very sophisticated solution but it's cheap!



OMG... it worked for me too...Shake Shake Shake!!!!
May 17, 2011 5:27:06 AM

try shaking like mad and sweat and it still not working. Change adaptor and instantly it came out and working.
September 9, 2011 4:22:45 PM

Can anyone tell me where I can purchase a new AC Adapter? I purchased a Rocketfish adapter at Best Buy, but when I plug it, the light on MPS doesn't even illuminate. I tried shaking the MPS as suggested above and still nothing. I'm desperate, we have baby pictures and iTune songs on this hard drive and I would be heartbroken if I can't recover these memories. Thank you.
September 16, 2011 9:40:13 PM

You can buy a new adapter at radio shack, bestbuy or other electronic supply house. If the volts and amps match, that seems to be what matters. Mine is a 12 v. 2 amp. My wife had a matching one and it worked. I'd been trying to get the case off so I could buy an enclosure for the HD. I am so thankful for the tip to try a different (but matching) power supply. All my files are now accessible (and every file I had - work, family pics, court docs was only on the external drive - I've been very freaked out) The power supply number for my Maxtor 3200 is u01e200. If you ask for that or just any matching volt and amp supply it should work. At radio shack they are $40. Since I was also quoted (by Maxtor, now Seagate) up to $3,000.00 to recover my data, I am insanely relieved to be able to fix it for free by using my wife's PS. I'm so glad I didn't bust the case open before I kept reading as none of the other advise worked. Thanks again so much!!!
November 5, 2011 7:07:00 PM

I realize that this is an old thread, but I have to tell what I did to correct this problem.
First I determined that the power cord was causing the problem. (With help in here).
I had an old printer with a 12 volt power supply unit. I had to splice the 3200's power jack to the printer's transformer cord, and that did it. Be aware that the output voltage is DC, and you must get the polarity correct.
Bob
December 15, 2011 8:43:44 AM

:bounce:  Just to add I had the same problem and was just about to bin my drive before reading this thread. I took a chance and bought a new power supply via Amazon, cost £8.74 including freight! Plugged it in and to my joy the drive spun up and worked better then ever, much faster and quieter then before!

I had noticed before complete failure that the drive was getting noisy and put it down to old age as it is at least 7 years old so when it failed I assumed the drive had crashed, so glad I read this forum before dumping it along with all my backups and other info:

Would suggest that if your drive gets noisy it may well be an indication that the power supply is on the way out!

Many thanks for all your tips.

Vic :wahoo: 
!