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Critical_Process_Died in Windows 8 Pro - Lenovo u410

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  • Lenovo
  • Windows 8
Last response: in Windows 8
November 29, 2012 3:15:00 PM

I have looked all over for answers specific to my problem, haven't seen any so here goes.

I purchased a Lenovo u410 back in August and upgraded to Windows 8 Pro a month ago.

Several days ago, I got the Blue Screen of Death with the following error: critical_process_died

Automatic repair does nothing, kicks me to a screen where I have to select a keyboard layout.

From there, I have the option of troubleshooting or just powering down the PC, literally those are the only two options on the screen for me to select.

When I select the troubleshoot option and try to:

Refresh: I get error message "The drive where Windows is installed is locked. Unlock the drive and try again?

Reset: "Unable to reset your PC. A required drive partition is missing."

System restore: "To use System Restore, you must specify which Windows installation to restore. Restart this computer, select an operating system, and then select System Restore."

System Image Recovery: "An internal error occurred. The following information might help you resolve the error: The system cannot fin the file specified. (0x800700002)

Automatic repair can't repair the problem (whatever it is)

And then I have the command prompt available. The weird thing here is that it shows up as X:/windows/system32
Is that weird? I am used to C:/windows etc.

I would greatly appreciate your help. Lenovo wants to charge me $89 to send me a disc with Windows 7 on it (and my computer doesn't even have an optical drive :-/) to re-install and then re-upgrade to Windows 8 Pro from there, which seems like way too many hoops to jump through...

More about : critical process died windows pro lenovo u410

a b * Windows 8
November 29, 2012 3:39:46 PM

duplicate post
December 1, 2012 5:48:51 PM

Related resources
January 25, 2013 4:54:38 PM

Lenovo Support Teams SUCK & USELESS when it come to do any troubleshooting like upgrade from Windows 7 to Windows 8. All they want is to sell you more support packages when they themselves can even answer you any technical questions.
January 25, 2013 5:55:17 PM

According to this MSDN library article, the error you are receiving is a result of Windows Debuggers and a bug check reporting a stop code. As you will see in the document, there are 3 different causes and suggested preventative measures you can take. It’s always a good idea to boot into safe mode and into the Windows Recovery Environment to attempt to repair the startup volume. From there, presuming the repair is successful, ensure that Windows 8 has all necessary updates. Also, either from within Windows 8 itself, or from within the command prompt option of the Windows Recovery Environment, it would be a good idea to run a chkdsk scan.

Also, when searching for a solution to your problem, I came across this TechNet forums thread in which Arthur Xie from Microsoft’s Contingent Staff suggests performing a clean startup in an effort to determine if background programs are interfering with your applications.

Finally, you might want to check the Support Windows 8 page from the Springboard Series on TechNet for additional troubleshooting resources.

Hope this helps!

Windows Outreach Team – IT Pro