I have looked all over for answers specific to my problem, haven't seen any so here goes:
I purchased a Lenovo u410 back in August and upgraded to Windows 8 Pro a month ago. Several days ago, I got the Blue Screen of Death with the following error: critical_process_died
Automatic repair does nothing, kicks me to a screen where I have to select a keyboard layout. From there, I have the option of troubleshooting or just powering down the PC, literally those are the only two options on the screen for me to select.
When I select the troubleshoot option and try to:
Refresh: I get error message "The drive where Windows is installed is locked. Unlock the drive and try again."
Reset: "Unable to reset your PC. A required drive partition is missing."
System restore: "To use System Restore, you must specify which Windows installation to restore. Restart this computer, select an operating system and then select System Restore."
System Image Recovery: "An internal error occurred. The following information might help you resolve the error: The system cannot find the file specified. (0x800700002)
Automatic repair can't repair the problem (whatever it is)
And then I have the command prompt available. The weird thing here is that it shows up as X:/windows/system32. Is that weird? I am used to C:/windows etc.
I would greatly appreciate your help. Lenovo wants to charge me $89 to send me a disc with Windows 7 on it (and my computer doesn't even have an optical drive :-/) to then reinstall Windows 7 and then re-upgrade to Windows 8 Pro, which seems like a crazy amount of hoops to try and jump through. The Lenovo support lady seemed to think that Windows Update had something to do with the crash, but I don't really trust her knowledge...
Thank you again for any help you can give me.
I purchased a Lenovo u410 back in August and upgraded to Windows 8 Pro a month ago. Several days ago, I got the Blue Screen of Death with the following error: critical_process_died
Automatic repair does nothing, kicks me to a screen where I have to select a keyboard layout. From there, I have the option of troubleshooting or just powering down the PC, literally those are the only two options on the screen for me to select.
When I select the troubleshoot option and try to:
Refresh: I get error message "The drive where Windows is installed is locked. Unlock the drive and try again."
Reset: "Unable to reset your PC. A required drive partition is missing."
System restore: "To use System Restore, you must specify which Windows installation to restore. Restart this computer, select an operating system and then select System Restore."
System Image Recovery: "An internal error occurred. The following information might help you resolve the error: The system cannot find the file specified. (0x800700002)
Automatic repair can't repair the problem (whatever it is)
And then I have the command prompt available. The weird thing here is that it shows up as X:/windows/system32. Is that weird? I am used to C:/windows etc.
I would greatly appreciate your help. Lenovo wants to charge me $89 to send me a disc with Windows 7 on it (and my computer doesn't even have an optical drive :-/) to then reinstall Windows 7 and then re-upgrade to Windows 8 Pro, which seems like a crazy amount of hoops to try and jump through. The Lenovo support lady seemed to think that Windows Update had something to do with the crash, but I don't really trust her knowledge...
Thank you again for any help you can give me.