Need help bad, :( computer paypal fraud related

[shata]

I know please dont burn me for posting rong, as in the rong thread.

Well im almost in tears because i dont know how to pay for this, what has happend. Here is what happend. I sold a brand new computer on ebay which i had gotton 1067$ for. The buyer had paid within 1 business day. Which was great, I bought a new computer to keep the business going. Anyways today i checked my paypal account and a Dispuite resolution thing was put up by the buyer saying they did not purchase it and it was fraud on their side. Now paypal had sent me 5 emails already and i had missed them cause of all the spam in my email. So i did not know this is going on. Its in the final steps of a fraud specialist looking at the problem from paypal.
:"( I dont know what to do i cant afford to pay 850$ to paypal even if i max out my credit card. Im so lost. Plus on top of everything the transaction is not eliable for Seller protection and i shipped to a unconfirmed Address.

I dont know what to do "Tears"
-Mike

 

[1Tanker]

I know please dont burn me for posting rong, as in the rong thread.

Well im almost in tears because i dont know how to pay for this, what has happend. Here is what happend. I sold a brand new computer on ebay which i had gotton 1067$ for. The buyer had paid within 1 business day. Which was great, I bought a new computer to keep the business going. Anyways today i checked my paypal account and a Dispuite resolution thing was put up by the buyer saying they did not purchase it and it was fraud on their side. Now paypal had sent me 5 emails already and i had missed them cause of all the spam in my email. So i did not know this is going on. Its in the final steps of a fraud specialist looking at the problem from paypal.
:"( I dont know what to do i cant afford to pay 850$ to paypal even if i max out my credit card. Im so lost. Plus on top of everything the transaction is not eliable for Seller protection and i shipped to a unconfirmed Address.

I dont know what to do "Tears"
-Mike

Sorry to hear about your bad luck....that sucks. I would be contacting my lawyer, first thing in the morning. GL

 

[shata]

How do you pay for lawyer without money? I have never had to deal with this type of thing. I just dont know what to do first really.

 

[htoonthura]

I know please dont burn me for posting rong, as in the rong thread.

Well im almost in tears because i dont know how to pay for this, what has happend. Here is what happend. I sold a brand new computer on ebay which i had gotton 1067$ for. The buyer had paid within 1 business day. Which was great, I bought a new computer to keep the business going. Anyways today i checked my paypal account and a Dispuite resolution thing was put up by the buyer saying they did not purchase it and it was fraud on their side. Now paypal had sent me 5 emails already and i had missed them cause of all the spam in my email. So i did not know this is going on. Its in the final steps of a fraud specialist looking at the problem from paypal.
:"( I dont know what to do i cant afford to pay 850$ to paypal even if i max out my credit card. Im so lost. Plus on top of everything the transaction is not eliable for Seller protection and i shipped to a unconfirmed Address.

I dont know what to do "Tears"
-Mike

Hello

I do not have a clear view in your case.

Let me give you what i think , however. I think you should tell them the truth. I believe you have the money. right? you received the payment within one business day after the sale. somebody paid for you already. It is a legal exchange . you give the seller your product and the buyer gives you the money in return. As far as i see, you are clean.

Bye.

 

[shata]

No i wish thats how it is, but sense i didnt know about the emails or responded to them paypal has givin the buyer the 1000$ back for now and its in the final steps of completing the fraud investigation.
Which puts my paypal at -1064$
I Owe paypal this money now.
its not final but its dam close to being.

 

[Adk_Eric]

No i wish thats how it is, but sense i didnt know about the emails or responded to them paypal has givin the buyer the 1000$ back for now and its in the final steps of completing the fraud investigation.
Which puts my paypal at -1064$
I Owe paypal this money now.
its not final but its dam close to being.

You shipped to an unconfirmed address? Meaning what? You didn't require a signature of reciept and/or don't have a tracking number? That's a huge no-no when shipping valuables... what's done is done if that's what you did. If you have the receipt or tracking number you should be all set.

Either way: Pick up the phone, call paypal, and tell them your situation.

 

[turpit]

No i wish thats how it is, but sense i didnt know about the emails or responded to them paypal has givin the buyer the 1000$ back for now and its in the final steps of completing the fraud investigation.
Which puts my paypal at -1064$
I Owe paypal this money now.
its not final but its dam close to being.

Well, as long as the investigation doesnt indicate that you perpetuated the fraud, then what htoonthura said pretty much stands.

If Pay Pall tries to stick you with the bill, you need to point Pay Pal to E Bay as E Bay was the transaction facilitator. Additionally, you havent said if you shipped the system you sold, of if the fraudulent party sent you contact/shipping info. If they have, you can nail them through e bay. If not, and you still have the system, you havent really lost anything and can put it back on e bay asap.

 

[Mousemonkey]

I would tell Paypal to go f***k themselves and never use e-bay again.

 

[WingDing]

So did the buyer actually receive the computer? Or what is the status of the delivery?

If you haven't arranged to ahve the shipment tracked and signed for, then you're probably exposed here. I think that the suggestion that you engage directly with Paypal via telephone is a useful one. Emails tend not to facilitate the best forms of understandings or outcomes.

 

[dasickninja]

The legally sound thing to do would be to contact the BBB but with Pay-pal being an online entity, that makes it very hard to deal with it the traditional manner.
I'd follow up Wingy's advice by sending them a signed letter and scrounging up the money to pay for a lawyer and giving him a copy of the letter to keep as an archived file, because these companies tend to deny that you ever gave them phone calls or sent them letters.

Wingding just posted something serious? Dear god, the world will end....

 

[shata]

So did the buyer actually receive the computer? Or what is the status of the delivery?

If you haven't arranged to ahve the shipment tracked and signed for, then you're probably exposed here. I think that the suggestion that you engage directly with Paypal via telephone is a useful one. Emails tend not to facilitate the best forms of understandings or outcomes.

Yes it was delivered i had 1100$ in insurance on the package plus Signature confirmation i believe but i dont have the tracking number anymore and i did not use ebay's click and print service for UPS.

 

[WingDing]

So what then is the basis for his/her claim that this is fraud?

 

[CHEEZball]

you can call UPS's customer care service and request the tracking number along with proof of delivery and all that jazz, cover your ass here

 

[shata]

Well the basis is it was an unauthorized payment as in for example "here son purchased it with her cc card" So she claims she didnt buy it. Which honestly i dont give a shit if her son did or she i still provided a service and sent it off.

 

[shata]

thanks guys for not flaming me and all, you guys are great. also your advice is great i am calling paypal right now.

 

[shata]

I talked with paypal and they said most of the time they honor the money to the buyer/refund but it has happend that the seller won the case.

She told me to email
UPS Tracking number
The Ebay communication / Forwarded the emails to paypal

And also to explain the situation. She also told me it might be to late, cause its so far into the case already.

 

[Adk_Eric]

I talked with paypal and they said most of the time they honor the money to the buyer/refund but it has happend that the seller won the case.

She told me to email
UPS Tracking number
The Ebay communication / Forwarded the emails to paypal

And also to explain the situation. She also told me it might be to late, cause its so far into the case already.

That's 1000% BS. No way it's too late. Someone fucked up at Paypal then. From experience dealing with customer service in any company you need to kick it up a notch or two. Don't get angry, but be persistant. Chances are whoever you talked to is an underpaid gnome, as is their boss. Find someone who has a brain there who will help you out. If you can't... mention legal action (in a nice way) that will likely get it kicked up to somoene who can help you. If it doesn't, get a lawyer.

Don't you have the identity and address of who bought the item? Talk to Ebay... let them know what's going on as well.

 

[WingDing]

Agreed, that 'too late' line is complete nonsense.

I honestly don't see that you have any provable liability in this case. You fulfilled all your legal obligations and properly documented the process. The only unfortunate aspect is missing the emails, but that shouldn't prejudice the outcome.

 

[shata]

I talked with paypal and they said most of the time they honor the money to the buyer/refund but it has happend that the seller won the case.

She told me to email
UPS Tracking number
The Ebay communication / Forwarded the emails to paypal

And also to explain the situation. She also told me it might be to late, cause its so far into the case already.

That's 1000% BS. No way it's too late. Someone ****** up at Paypal then. From experience dealing with customer service in any company you need to kick it up a notch or two. Don't get angry, but be persistant. Chances are whoever you talked to is an underpaid gnome, as is their boss. Find someone who has a brain there who will help you out. If you can't... mention legal action (in a nice way) that will likely get it kicked up to somoene who can help you. If it doesn't, get a lawyer.

Don't you have the identity and address of who bought the item? Talk to Ebay... let them know what's going on as well.

Alright like bringing a lawyer onto paypal if they dont fix this? Maybe ask for the call center manager?

 

[shata]

Agreed, that 'too late' line is complete nonsense.

I honestly don't see that you have any provable liability in this case. You fulfilled all your legal obligations and properly documented the process. The only unfortunate aspect is missing the emails, but that shouldn't prejudice the outcome.

Yeah as far as i know i should be getting the money whether she authorized the payment or not. I honored my side of the deal. shouldnt it be paypals problem? I dont know whos responsible really.

 

[Adk_Eric]

Yeah as far as i know i should be getting the money whether she authorized the payment or not. I honored my side of the deal. shouldnt it be paypals problem? I dont know whos responsible really.

Since you no longer have the item that was purchased, and she does that's exactly it. Paypal owes you this money. The purchaser renigged on her end of the deal and frankly it looks as if you are the victim of fraud and not her right now. Has there been any attempt to return the item to you? You should receive the item back all expenses paid at the very least.

Don't look at it as you owing paypal money, no way. The lady who bought your computer and paypal owe you either the money, or the item with all shipping to and from paid.

 

[shata]

Get this, Paypal just closed the deal, Ebay is against me also. She contacted them and told them she didnt bid on it. So ebay considers the bid "null" and i MAY receive final value fees back.

Here are the Details from paypal.

Sep. 24, 2006 The funds that were placed on temporary hold have been reversed For Buyer Dispute Removed Details -$1,072.38 USD $31.40 USD -$1,040.98 USD

Oct. 3, 2006 Update to Reversal From Reversal Cancelled Details $1,040.98 USD $0.00 USD $1,040.98 USD

Oct. 3, 2006 Refund To haefner karen Completed Details -$1,072.38 USD $31.40 USD -$1,040.98 USD

I will call paypal today and raise hell, im pissed about this. I did not do anything rong here. What should i do guys i have ebay and paypal saying i did somthing rong.

 

[Adk_Eric]

I am confused as to what you did wrong.

1. A bid was placed on the item from the buyers account. There should be record of this on Ebay.

2. Payment was sent from the buyers account. Paypal has records of this.

I've never bought anything on Ebay so I'm not familiar with the security they have. However, I see it as the liability of the buyer and Ebay to better secure the transactions if an unauthorized purchase was made.

You are now out your item as a result of this and even if it's returned you are still out the money you would have made before in selling it. You might make this up with a future sale, you might not. If the item is not returned definately get a lawyer, and I'd call the police as you're basically dealing with theft at that point.

Have you tried to contact the buyer directly? I'd do that. Be patient and kind. Give them the benefit of any doubt at first, but be persistant. If an unauthorized purcahse was made you as the seller shouldn't be liable for the shipping and any fees because of this. The person who made themself vulnerable to the unauthorized sale should be. Protect yourself.

I'm curious. Do you have a link to the item and sale on ebay? I'd like to see what all this looks like on Ebay.

 

[shata]

I am confused as to what you did wrong.

1. A bid was placed on the item from the buyers account. There should be record of this on Ebay.

2. Payment was sent from the buyers account. Paypal has records of this.

I've never bought anything on Ebay so I'm not familiar with the security they have. However, I see it as the liability of the buyer and Ebay to better secure the transactions if an unauthorized purchase was made.

You are now out your item as a result of this and even if it's returned you are still out the money you would have made before in selling it. You might make this up with a future sale, you might not. If the item is not returned definately get a lawyer, and I'd call the police as you're basically dealing with theft at that point.

Have you tried to contact the buyer directly? I'd do that. Be patient and kind. Give them the benefit of any doubt at first, but be persistant. If an unauthorized purcahse was made you as the seller shouldn't be liable for the shipping and any fees because of this. The person who made themself vulnerable to the unauthorized sale should be. Protect yourself.

I'm curious. Do you have a link to the item and sale on ebay? I'd like to see what all this looks like on Ebay.

yeah i do here ya go:
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=230026398761&rd=1&rd=1

I cant believe this is happening, i dont think i have the money it needs to get a lawyer really.

 

[shata]

I did nothing rong at all,
Received money
Shipped in 2days after auction
Have proof it arrived with ups tracking at the addie provided in ebay and paypal.
And paypal did a investigation because buyer claimed "unauthorized purchase"
I didnt noticed this was going on till the final stage of the investigation
They refunded her money today.
And i stand here with my paypal account at -848$ (i received paypal payments sense this happend) it was -1064$.

And im getting frauded, no money or computer. I basicly got screwed.