Need help bad, :( computer paypal fraud related

I know please dont burn me for posting rong, as in the rong thread.

Well im almost in tears because i dont know how to pay for this, what has happend. Here is what happend. I sold a brand new computer on ebay which i had gotton 1067$ for. The buyer had paid within 1 business day. Which was great, I bought a new computer to keep the business going. Anyways today i checked my paypal account and a Dispuite resolution thing was put up by the buyer saying they did not purchase it and it was fraud on their side. Now paypal had sent me 5 emails already and i had missed them cause of all the spam in my email. So i did not know this is going on. Its in the final steps of a fraud specialist looking at the problem from paypal.
:"( I dont know what to do i cant afford to pay 850$ to paypal even if i max out my credit card. Im so lost. Plus on top of everything the transaction is not eliable for Seller protection and i shipped to a unconfirmed Address.

I dont know what to do "Tears"
-Mike

How do you pay for lawyer without money? I have never had to deal with this type of thing. I just dont know what to do first really.

No i wish thats how it is, but sense i didnt know about the emails or responded to them paypal has givin the buyer the 1000$ back for now and its in the final steps of completing the fraud investigation.
Which puts my paypal at -1064$
I Owe paypal this money now.
its not final but its dam close to being.

Well, as long as the investigation doesnt indicate that you perpetuated the fraud, then what htoonthura said pretty much stands.

If Pay Pall tries to stick you with the bill, you need to point Pay Pal to E Bay as E Bay was the transaction facilitator. Additionally, you havent said if you shipped the system you sold, of if the fraudulent party sent you contact/shipping info. If they have, you can nail them through e bay. If not, and you still have the system, you havent really lost anything and can put it back on e bay asap.

So did the buyer actually receive the computer? Or what is the status of the delivery?

If you haven't arranged to ahve the shipment tracked and signed for, then you're probably exposed here. I think that the suggestion that you engage directly with Paypal via telephone is a useful one. Emails tend not to facilitate the best forms of understandings or outcomes.

Yes it was delivered i had 1100$ in insurance on the package plus Signature confirmation i believe but i dont have the tracking number anymore and i did not use ebay's click and print service for UPS.

you can call UPS's customer care service and request the tracking number along with proof of delivery and all that jazz, cover your ass here

thanks guys for not flaming me and all, you guys are great. also your advice is great i am calling paypal right now.

That's 1000% BS. No way it's too late. Someone fucked up at Paypal then. From experience dealing with customer service in any company you need to kick it up a notch or two. Don't get angry, but be persistant. Chances are whoever you talked to is an underpaid gnome, as is their boss. Find someone who has a brain there who will help you out. If you can't... mention legal action (in a nice way) that will likely get it kicked up to somoene who can help you. If it doesn't, get a lawyer.

Don't you have the identity and address of who bought the item? Talk to Ebay... let them know what's going on as well.

That's 1000% BS. No way it's too late. Someone ****** up at Paypal then. From experience dealing with customer service in any company you need to kick it up a notch or two. Don't get angry, but be persistant. Chances are whoever you talked to is an underpaid gnome, as is their boss. Find someone who has a brain there who will help you out. If you can't... mention legal action (in a nice way) that will likely get it kicked up to somoene who can help you. If it doesn't, get a lawyer.

Don't you have the identity and address of who bought the item? Talk to Ebay... let them know what's going on as well.

Alright like bringing a lawyer onto paypal if they dont fix this? Maybe ask for the call center manager?

Since you no longer have the item that was purchased, and she does that's exactly it. Paypal owes you this money. The purchaser renigged on her end of the deal and frankly it looks as if you are the victim of fraud and not her right now. Has there been any attempt to return the item to you? You should receive the item back all expenses paid at the very least.

Don't look at it as you owing paypal money, no way. The lady who bought your computer and paypal owe you either the money, or the item with all shipping to and from paid.

I am confused as to what you did wrong.

1. A bid was placed on the item from the buyers account. There should be record of this on Ebay.

2. Payment was sent from the buyers account. Paypal has records of this.

I've never bought anything on Ebay so I'm not familiar with the security they have. However, I see it as the liability of the buyer and Ebay to better secure the transactions if an unauthorized purchase was made.

You are now out your item as a result of this and even if it's returned you are still out the money you would have made before in selling it. You might make this up with a future sale, you might not. If the item is not returned definately get a lawyer, and I'd call the police as you're basically dealing with theft at that point.

Have you tried to contact the buyer directly? I'd do that. Be patient and kind. Give them the benefit of any doubt at first, but be persistant. If an unauthorized purcahse was made you as the seller shouldn't be liable for the shipping and any fees because of this. The person who made themself vulnerable to the unauthorized sale should be. Protect yourself.

I'm curious. Do you have a link to the item and sale on ebay? I'd like to see what all this looks like on Ebay.

I did nothing rong at all,
Received money
Shipped in 2days after auction
Have proof it arrived with ups tracking at the addie provided in ebay and paypal.
And paypal did a investigation because buyer claimed "unauthorized purchase"
I didnt noticed this was going on till the final stage of the investigation
They refunded her money today.
And i stand here with my paypal account at -848$ (i received paypal payments sense this happend) it was -1064$.

And im getting frauded, no money or computer. I basicly got screwed.

Do you have the money from the transaction in your pocket? If so, if I were you I'd say good luck to paypal and/or ebay in getting it back from you without the return of the item. I can't imagine how paypal would refund the money when proof of delivery was made without proof the item had been returned.

Overall it's a crappy situation, however I think so long as you actually have the money from the transaction you are in the better spot. To me it looks like paypal has got some screwed up policies. I would think Ebay would come to you aid, as you have a positive history there.

Did either of these entities try calling you? Or didn't you have a phone number on file?

its was delivered here: ups tracking:1Z 0E1 R41 03 0405 461 2

Jetter Tuna
445 Lee Road lot 374 40
Valley, AL 36854
United States

I did some research of my own and she isnt in the phone book, ebay wont let me get her contact information so i have no way of calling her and getting her part of the story. Unless one of you can dig up a phone number.

*edit*
Also the paypal has Blanked out her phone number like this.
|area code| | xxx| |xxxx| The boxes are white instead of having numbers.

From my research i believe the person had it sent to a address where no one lives. because Intelius has no information of anyone living in lot # 40.
And its another 50$ to find out a phone number for lot #35 so yeah im at dead end again.

Now about getting a lawyer, i cant sue paypal thats crazy there way to powerful and have to much money. and Jetter is a fake so no idea who that really is. I have really nothing i can do about this unless u guys have a idea.

Nah it doesnt match, Jetter is a fake who used this ladys card to send it to this Lot #40 addie. So shipping doesnt match billing addie.

Ok yeah it doesnt match, but get this i filed a police report today and the man was like wtf does paypal want with you. "All there trying to do is cover THEIR(paypal) Losses by using you any judge will say wtf are u guys trying to do. Just dont pay this money if paypal Harasses you recored the times, Dates and who you talked to and wait till they stop when you get the Court date from paypal present your evidence and your going to win this case."

So yeah fuck paypal

My ass. I don't think you're liable at all. I'm with the policeman. If I were you I'd tell them to fly a kite, and start composing my letter to attach to any possible claim they might file against me on my credit report. Paypal is going to have to sue you for the money.

And how the heck does anyone know that the fraud wasn't perpetrated with the knowledge of the buyer who says she was frauded. Not only was her paypal account and credit card used unathorized but someone obviously logged into her ebay account. While it's possible all this was hacked it's highly unlikely anyone with that skill went through all that trouble to obtain a second hand computer. Think about it. My bet is she knows whoever bought the item, though may not neccessariliy have been aware that it was bought. The cop is right, you'll win... you may have to hire a lawyer though (which sucks), but you'll win the case.

Frankly, the 'sellers protection' sounds like nothing more to me than an extra way for paypal or ebay to make a buck. Much like the extra insurance that car rental places sell. They act as if you're not protected or insured otherwise, by law you are, it's just a way for them to make an extra buck. It's up to you, but if it were me paypal wouldn't see a dime from me.

Thanks for posting about this on this forum. I intend on selling a car on ebay soon. I'll accept nothing other than a certified check as payment, paypal has proven the are not a good company to do business with, screw em. I imagine they have something to do with all the reposts I see of items after the supposedly sell.