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Windows 7 crashes

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Last response: in Windows 7
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November 8, 2009 1:02:28 AM

Anybody having problems with crashes. My computer was working fine until I installed the 64 bit version, now it crashes randomly, mainly when it is idle but also when I am working on it. Also, it keeps trying to install the Security Update for ActiveX killbits but failing.

Intel Core 2 Duo E8500
DFI LanParty DK X38-T26
4 GB DDR2 RAM
GTX 260 Video Card

More about : windows crashes

a c 215 $ Windows 7
November 8, 2009 4:37:12 AM

By crashes randomly, do you mean it blue screens? If so, what error codes are you receiving? Random crashes like these are generally attributed to 2 things:

1. Poorly coded or outdated drivers
2. RAM problems requiring replacement

Let us know and we'll see what we can do.
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November 8, 2009 8:39:20 AM

Sometimes I get PAGE_FAULT_IN_NON_PAGED_AREA message and another message not sure about the error codes. When it happens again I'll make note of the codes.

Thanks for your help.
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November 8, 2009 8:53:45 AM

This time I didn't get a message, all of the error codes were 0 except I got a 0x000000001e.

Here are the details after it rebooted. I hope this helps.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1e
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\110809-18453-01.dmp
C:\Users\Jason\AppData\Local\Temp\WER-43687-0.sysdata.xml
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November 8, 2009 10:18:03 AM

The first error you listed indicates a memory problem "PAGE_FAULT_IN_NON_PAGED_AREA". I had intermittent freezes on my machine I could never figure out until I put windows 7 on and started getting a solid beep code on start up, i pulled my first two modules and the error went away along with the freezes, I haven't had a problem since. I sent the 4GB of XMS memory back to Corsair for replacement. I try everything to figure the problem out including running memory test, voltages, drivers, so it goes to show you it's sometimes hard to solve a problem.
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November 8, 2009 11:26:48 AM

I found some suggestions from this website:

http://articles.techrepublic.com.com/5100-10878_11-6053...

I don't think it's a hardware issue, so I had disabled MS Security Essentials.

After doing more digging, I don't recall it asking me if I wanted the 64-bit version of MSSE so perhaps I only installed the 32 bit version. I reinstalled the 64-bit version of MSSE and will see what happens.

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November 8, 2009 1:24:42 PM

I uninstalled MS Security Essentials and got a new error code:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000096
BCP2: FFFFF8800531A6F6
BCP3: FFFFF88006DAAAF0
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
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a c 215 $ Windows 7
November 8, 2009 5:20:39 PM

All of these error codes point to a potential RAM problem. Download and run MemTest86+ and test out your RAM. Let us know if you get any errors.
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November 8, 2009 8:42:09 PM

Ran memtest no errors
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a c 215 $ Windows 7
November 8, 2009 8:54:06 PM

What version of the Nvidia driver are you running?
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November 8, 2009 11:02:37 PM

I looked and I believe it is 191.07
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November 8, 2009 11:33:46 PM

Note in my earlier post that I ran memory test to and got no errors yet I had a bad stick, so as far as I'm concerned that test does nothing for you.
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November 10, 2009 4:49:02 AM

191.07 these coursed me a no end of problems, check the Nvida site for legacy drivers 186.18
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November 11, 2009 12:55:31 AM

I think it may have been overheating. I had it in an enclosure of my desk and have since left it out and haven't had any problems since. Does this sound like it could be a possibility?
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a c 215 $ Windows 7
November 11, 2009 1:29:51 AM

Yes, heat could easily be the source of your troubles.
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November 11, 2009 12:57:24 PM

If I had fans on the front pushing air out the front, while also having a fan on the back blowing air out the back be okay, or should I have all of the air going in one direction?
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Best solution

a c 215 $ Windows 7
November 11, 2009 4:38:44 PM

Fans at the front should be blowing into the case, fans at the back should be sucking air out of the case.
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November 18, 2009 9:18:34 AM

It was a heating problem. I have put two fans on the front and am no longer having any problems. Thanks for the help.
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a c 215 $ Windows 7
November 19, 2009 4:19:48 AM

Glad to hear it!
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January 11, 2010 3:51:01 PM

I know i am late to respond but the crash is related to your screen saver, disable and i bet it never crashes again.
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March 29, 2010 5:37:42 AM

I think that the solution is deactivating all video hardware acceleration options in adobe software like Adobe Reader, FlashPlayer, etc.

My ramdomly crashes are finished.
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Anonymous
a b $ Windows 7
May 11, 2010 7:07:23 PM

Yes, that did help; however, I actually went through a very similar scenario.

My sys:
Phenom II x4 955black
4G Ram
Radeon HD4870
Windows 7 64Bit Ultimate
Antec Nine-Like Case
Corsair 850W PSU

Causes of startup crashes:
1. USB Attached External 1TB Drive (simply unplug till windows starts)
2. PSU -- if your PSU is under 700W and you have 4 or 5 devices hooked up to your PC -- this is it.
(Buy a bigger PSU pref. Corsair)

Causes of GPU crashes (3D Game crash after a few mins):
1. Heat : If you got a smaller case and you're not cooling your system with case fans or heat-sinks, etc. Heat is your problem. If your PC is next to a heat radiator; heat is probably an issue. If your vents are clogged to the core with dust, heat maybe an issue. If you got cheap buying a good PSU, guess what? Heat maybe your issue. I've listed the problems that I ran into building my first system; so, don't feel too bad.

2. GPU Fan speed. Basically if it spins too low due to either a power deficeincy or bad drivers, your system heats up and/or crashes (or windows crashes it) to prevent pottentially worse problems. Most people who have similar setups have said that manually manipulating their GPU fans via 3rd party software did the trick. Before retorting to hardware solutions, this seemed to work for me as good remedy.

3. Sound Cards -- disable your sound card until you find drivers that work. Use whatever standard driver that Windows initially allocated. I realize you miss out on the 7.1Channell 3D sound; but, it's better than system crashes, I suppose, until some good drivers come out at least.

4. Window 7 64bit. I've had both. The 32 bit is more stable.

5. Pinnacle Game Profiler -- though seemless with 32 bit; it doesn't seem to work well with windows7 64bit.
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