Tom's Hardware > Forum > Windows 95/98/ME > Windows 95/98/Me General Discussion > Problem with installing Norton Anti Virus 2005
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Anonymous   02-28-2005 at 08:19:04 PM

Archived from groups: microsoft.public.win98.gen_discussion (More info?)

 

I am using Win 98. I have just tried to install Norton Anti Virus over the
top of Anti Virus 2004 using their automatic installation proceedure. I get
part way through the process and then the message "The setup was unable to
update the MSI System component" appears and it refers me to Microsoft for
help. I have had a look at the FAQs but can't find anything that helps.

I'd be very grateful for any help anyuone can offer with this problem.

Robert

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Anonymous   02-28-2005 at 11:20:55 PM
- 0 +

Archived from groups: microsoft.public.win98.gen_discussion (More info?)

 

This is not the exact same error but the article has good troubleshooting
steps for problems with the Windows Installer Service. Give the resolution
steps a shot. There is also a link to download & install Windows Installer
2.0.

"Error 1719. The Windows Installer service could not be accessed" error
message when you try to add or remove a program
http://support.microsoft.com/?kbid=315346

PattyL

"Robert K" <RobertK@discussions.microsoft.com> wrote in message
news:647EA563-57F9-4FCC-B390-D14D7FBC1A67@microsoft.com...
>
>
> I am using Win 98. I have just tried to install Norton Anti Virus over
> the
> top of Anti Virus 2004 using their automatic installation proceedure. I
> get
> part way through the process and then the message "The setup was unable to
> update the MSI System component" appears and it refers me to Microsoft for
> help. I have had a look at the FAQs but can't find anything that helps.
>
> I'd be very grateful for any help anyuone can offer with this problem.
>
> Robert
>

Reply to Anonymous
Anonymous   03-01-2005 at 02:46:08 AM
- 0 +

Archived from groups: microsoft.public.win98.gen_discussion (More info?)

 

First off you need to learn to read instructions that come with apps before
installing them. Every Symantec application states to uninstall ANY version
older or recent before re/installing ANY version, 99.9% of the time an over
the top install will give you the royal screw.

See if this helps get you cleaned up:
http://tinyurl.com/4bv5g

--

Brian A.

Conflicts start where information lacks.
http://www.dts-l.org/goodpost.htm


"Robert K" <RobertK@discussions.microsoft.com> wrote in message
news:647EA563-57F9-4FCC-B390-D14D7FBC1A67@microsoft.com...
>
>
> I am using Win 98. I have just tried to install Norton Anti Virus over
> the
> top of Anti Virus 2004 using their automatic installation proceedure. I
> get
> part way through the process and then the message "The setup was unable to
> update the MSI System component" appears and it refers me to Microsoft for
> help. I have had a look at the FAQs but can't find anything that helps.
>
> I'd be very grateful for any help anyuone can offer with this problem.
>
> Robert
>

Reply to Anonymous
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