Printing problems

[Guest]

Archived from groups: microsoft.public.win98.gen_discussion (More info?)

My daughter has Win 98SE, AMD duron processor, 119 mg ram, 10 gig hard drive.
The computer is two years old and up to now the Epson Stylus C40 inkjet
printer has worked perfectly. Suddenly it wont print and the Status monitor
says a communication error has occured. I know this appears when the printer
is switched off, but it is switched on. It will do a test print when the
computer is switched off, but will not communicate with the computer when it
is on. I have uninstalled it and reinstalled it several times but to no
avail. I tested it on my own computer running XP and it works fine. Could
there be a problem with the USB port, as the cable works fine? Ive checked in
Device manager and everything is working properly. help?

 

[Guest]

Archived from groups: microsoft.public.win98.gen_discussion (More info?)

Try another printer on the suspect machine. If it doesn't work use a
different cable. That should help eliminate/prove either as cause.

--

Brian A.

Conflicts start where information lacks.
http://www.dts-l.org/goodpost.htm




"daljan" <daljan@discussions.microsoft.com> wrote in message
news:23CF0565-0C12-4102-A41F-8BFE91C8CA63@microsoft.com...
> My daughter has Win 98SE, AMD duron processor, 119 mg ram, 10 gig hard
> drive.
> The computer is two years old and up to now the Epson Stylus C40 inkjet
> printer has worked perfectly. Suddenly it wont print and the Status
> monitor
> says a communication error has occured. I know this appears when the
> printer
> is switched off, but it is switched on. It will do a test print when the
> computer is switched off, but will not communicate with the computer when
> it
> is on. I have uninstalled it and reinstalled it several times but to no
> avail. I tested it on my own computer running XP and it works fine.
> Could
> there be a problem with the USB port, as the cable works fine? Ive checked
> in
> Device manager and everything is working properly. help?

 

[Guest]

Archived from groups: microsoft.public.win98.gen_discussion (More info?)

Thanks, I tried connecting my epson stylus 870 with my own usb cable to my
daughters computer, and received the same error message. In device manager it
states that all usb ports and usb printer ports are working properly. I tried
to update the drivers from microsoft and epson but with no luck, they say
not necessary to update. Does this mean that the internal usb ports are
damaged?

"Brian A." wrote:

> Try another printer on the suspect machine. If it doesn't work use a
> different cable. That should help eliminate/prove either as cause.
>
> --
>
> Brian A.
>
> Conflicts start where information lacks.
> http://www.dts-l.org/goodpost.htm
>
>
>
>
> "daljan" <daljan@discussions.microsoft.com> wrote in message
> news:23CF0565-0C12-4102-A41F-8BFE91C8CA63@microsoft.com...
> > My daughter has Win 98SE, AMD duron processor, 119 mg ram, 10 gig hard
> > drive.
> > The computer is two years old and up to now the Epson Stylus C40 inkjet
> > printer has worked perfectly. Suddenly it wont print and the Status
> > monitor
> > says a communication error has occured. I know this appears when the
> > printer
> > is switched off, but it is switched on. It will do a test print when the
> > computer is switched off, but will not communicate with the computer when
> > it
> > is on. I have uninstalled it and reinstalled it several times but to no
> > avail. I tested it on my own computer running XP and it works fine.
> > Could
> > there be a problem with the USB port, as the cable works fine? Ive checked
> > in
> > Device manager and everything is working properly. help?
>
>

 

[Guest]

Archived from groups: microsoft.public.win98.gen_discussion (More info?)

Might as well show us the printer...

"START button, Run, MSInfo32, Components, Printing".
Use the Edit menu to post it. Here is mine...

Default printer: = Compaq IJ300, LPT1:
Using print manager spooling? = Yes
Unidriver (UNIDRV.DLL) = Not Installed
Gen drv (GENDRV.DLL) = Not Installed
Compaq IJ300 = wwcij3, 1.0.4.1, 6/14/99 14:32, 284416 bytes, LPT1:

Does anything untoward show up at "ports" or "USB" there? Then, post
those.


--
Thanks or Good Luck,
There may be humor in this post, and,
Naturally, you will not sue,
should things get worse after this,
PCR
pcrrcp@netzero.net
"daljan" <daljan@discussions.microsoft.com> wrote in message
news:78EEEA0A-ABA5-4958-8805-1ED8E1A8085A@microsoft.com...
| Thanks, I tried connecting my epson stylus 870 with my own usb cable
to my
| daughters computer, and received the same error message. In device
manager it
| states that all usb ports and usb printer ports are working properly.
I tried
| to update the drivers from microsoft and epson but with no luck, they
say
| not necessary to update. Does this mean that the internal usb ports
are
| damaged?
|
| "Brian A." wrote:
|
| > Try another printer on the suspect machine. If it doesn't work use a
| > different cable. That should help eliminate/prove either as cause.
| >
| > --
| >
| > Brian A.
| >
| > Conflicts start where information lacks.
| > http://www.dts-l.org/goodpost.htm
| >
| >
| >
| >
| > "daljan" <daljan@discussions.microsoft.com> wrote in message
| > news:23CF0565-0C12-4102-A41F-8BFE91C8CA63@microsoft.com...
| > > My daughter has Win 98SE, AMD duron processor, 119 mg ram, 10 gig
hard
| > > drive.
| > > The computer is two years old and up to now the Epson Stylus C40
inkjet
| > > printer has worked perfectly. Suddenly it wont print and the
Status
| > > monitor
| > > says a communication error has occured. I know this appears when
the
| > > printer
| > > is switched off, but it is switched on. It will do a test print
when the
| > > computer is switched off, but will not communicate with the
computer when
| > > it
| > > is on. I have uninstalled it and reinstalled it several times but
to no
| > > avail. I tested it on my own computer running XP and it works
fine.
| > > Could
| > > there be a problem with the USB port, as the cable works fine? Ive
checked
| > > in
| > > Device manager and everything is working properly. help?
| >
| >

 

[Guest]

Archived from groups: microsoft.public.win98.gen_discussion (More info?)

"daljan" <daljan@discussions.microsoft.com> wrote in message
news:78EEEA0A-ABA5-4958-8805-1ED8E1A8085A@microsoft.com...
> Thanks, I tried connecting my epson stylus 870 with my own usb cable to my
> daughters computer, and received the same error message. In device manager
> it
> states that all usb ports and usb printer ports are working properly. I
> tried
> to update the drivers from microsoft and epson but with no luck, they say
> not necessary to update. Does this mean that the internal usb ports are
> damaged?

Not necessarily yet.
Check the BIOS to make sure the USB is enabled, if enabled:

Try Epsons troubleshooter:
http://www.epson.com/cgi-bin/Store/support/erscripts/start_er.jsp

If all shows to be good, then uninstall anything related to the printer in
Control Panel > Add/Remove Programs.
Remove all printers in the Printer folder.
Boot to Safe Mode.
In Device Manager remove any/all USB devices listed.
Reboot.
When Windows detects the device, select to choose from a specified location.
Use the Browse button to point to the printer disk or dl'd files.
Reinstall using the disk provided with the printer or dl'd software/firmware
per the manufacturers instructions.


--

Brian A.

Conflicts start where information lacks.
http://www.dts-l.org/goodpost.htm

 

[Guest]

Archived from groups: microsoft.public.win98.gen_discussion (More info?)

"Brian A." wrote:

> "daljan" <daljan@discussions.microsoft.com> wrote in message
> news:78EEEA0A-ABA5-4958-8805-1ED8E1A8085A@microsoft.com...
> > Thanks, I tried connecting my epson stylus 870 with my own usb cable to my
> > daughters computer, and received the same error message. In device manager
> > it
> > states that all usb ports and usb printer ports are working properly. I
> > tried
> > to update the drivers from microsoft and epson but with no luck, they say
> > not necessary to update. Does this mean that the internal usb ports are
> > damaged?
>
> Not necessarily yet.
> Check the BIOS to make sure the USB is enabled, if enabled:
>
> Try Epsons troubleshooter:
> http://www.epson.com/cgi-bin/Store/support/erscripts/start_er.jsp
>
> If all shows to be good, then uninstall anything related to the printer in
> Control Panel > Add/Remove Programs.
> Remove all printers in the Printer folder.
> Boot to Safe Mode.
> In Device Manager remove any/all USB devices listed.
> Reboot.
> When Windows detects the device, select to choose from a specified location.
> Use the Browse button to point to the printer disk or dl'd files.
> Reinstall using the disk provided with the printer or dl'd software/firmware
> per the manufacturers instructions.
>
>
> --
>
> Brian A.
>
> Conflicts start where information lacks.
> http://www.dts-l.org/goodpost.htm
>
> I have just tried to do all the things you suggested, but still the printer will not print from windows. I checked the bios and usb is enabled. It must be a hardware problem.
>
>

 

[Guest]

Archived from groups: microsoft.public.win98.gen_discussion (More info?)

Did you make sure to reinstall the USB drivers? Have you tried updating the USB
drivers?
Had you tried Epson's tshooter? If so, what is it's conclusion?

--

Brian A.

Conflicts start where information lacks.
http://www.dts-l.org/goodpost.htm




"daljan" <daljan@discussions.microsoft.com> wrote in message
news:C527CBF8-0EF5-40C8-AAC8-3A77E614606F@microsoft.com...
>
>
> "Brian A." wrote:
>
>> "daljan" <daljan@discussions.microsoft.com> wrote in message
>> news:78EEEA0A-ABA5-4958-8805-1ED8E1A8085A@microsoft.com...
>> > Thanks, I tried connecting my epson stylus 870 with my own usb cable to my
>> > daughters computer, and received the same error message. In device manager
>> > it
>> > states that all usb ports and usb printer ports are working properly. I
>> > tried
>> > to update the drivers from microsoft and epson but with no luck, they say
>> > not necessary to update. Does this mean that the internal usb ports are
>> > damaged?
>>
>> Not necessarily yet.
>> Check the BIOS to make sure the USB is enabled, if enabled:
>>
>> Try Epsons troubleshooter:
>> http://www.epson.com/cgi-bin/Store/support/erscripts/start_er.jsp
>>
>> If all shows to be good, then uninstall anything related to the printer in
>> Control Panel > Add/Remove Programs.
>> Remove all printers in the Printer folder.
>> Boot to Safe Mode.
>> In Device Manager remove any/all USB devices listed.
>> Reboot.
>> When Windows detects the device, select to choose from a specified location.
>> Use the Browse button to point to the printer disk or dl'd files.
>> Reinstall using the disk provided with the printer or dl'd software/firmware
>> per the manufacturers instructions.
>>
>>
>> --
>>
>> Brian A.
>>
>> Conflicts start where information lacks.
>> http://www.dts-l.org/goodpost.htm
>>
>> I have just tried to do all the things you suggested, but still the printer
>> will not print from windows. I checked the bios and usb is enabled. It
>> must be a hardware problem.
>>
>>

 

[Guest]

Archived from groups: microsoft.public.win98.gen_discussion (More info?)

Thanks for all your help. I ran msconfig win.ini tab Printer, then
deselected the epusbi:. as someone suggested from an epson site. Rebooted
then from printer properties and selected the epusbiepson stylus C40) port.
The other epusbi: port was not listed then which was causing trouble,
printer monitor now showed that the printer was connected and no
communication error, but still would not print. So I downloaded an updated
driver from Epson, uninstalled the printer, and reinstalled with new driver.
Now it is working?

"Brian A." wrote:

> Did you make sure to reinstall the USB drivers? Have you tried updating the USB
> drivers?
> Had you tried Epson's tshooter? If so, what is it's conclusion?
>
> --
>
> Brian A.
>
> Conflicts start where information lacks.
> http://www.dts-l.org/goodpost.htm
>
>
>
>
> "daljan" <daljan@discussions.microsoft.com> wrote in message
> news:C527CBF8-0EF5-40C8-AAC8-3A77E614606F@microsoft.com...
> >
> >
> > "Brian A." wrote:
> >
> >> "daljan" <daljan@discussions.microsoft.com> wrote in message
> >> news:78EEEA0A-ABA5-4958-8805-1ED8E1A8085A@microsoft.com...
> >> > Thanks, I tried connecting my epson stylus 870 with my own usb cable to my
> >> > daughters computer, and received the same error message. In device manager
> >> > it
> >> > states that all usb ports and usb printer ports are working properly. I
> >> > tried
> >> > to update the drivers from microsoft and epson but with no luck, they say
> >> > not necessary to update. Does this mean that the internal usb ports are
> >> > damaged?
> >>
> >> Not necessarily yet.
> >> Check the BIOS to make sure the USB is enabled, if enabled:
> >>
> >> Try Epsons troubleshooter:
> >> http://www.epson.com/cgi-bin/Store/support/erscripts/start_er.jsp
> >>
> >> If all shows to be good, then uninstall anything related to the printer in
> >> Control Panel > Add/Remove Programs.
> >> Remove all printers in the Printer folder.
> >> Boot to Safe Mode.
> >> In Device Manager remove any/all USB devices listed.
> >> Reboot.
> >> When Windows detects the device, select to choose from a specified location.
> >> Use the Browse button to point to the printer disk or dl'd files.
> >> Reinstall using the disk provided with the printer or dl'd software/firmware
> >> per the manufacturers instructions.
> >>
> >>
> >> --
> >>
> >> Brian A.
> >>
> >> Conflicts start where information lacks.
> >> http://www.dts-l.org/goodpost.htm
> >>
> >> I have just tried to do all the things you suggested, but still the printer
> >> will not print from windows. I checked the bios and usb is enabled. It
> >> must be a hardware problem.
> >>
> >>
>
>