G
Guest
Guest
Archived from groups: microsoft.public.win98.gen_discussion (More info?)
In order that we might better dissect the obvious problem that is
KB891711.EXE, I'd like to request any and all persons who have
encountered the problems to please do some tests for me and report the
results according to the schema below. My goal here is to collect data
in a standardized and methodical manner for MS techs to use. Trying to
pick through the somewhat haphazard anecdotal evidence that has been
posted thus far would make the task more difficult. Please refrain from
additional discussion of the issue in this thread. I'd like to keep it
clean of speculation, etc. I'm sure that if the techs want more specific
tests done, they'll ask, and I'm sure, also, that they will likely
review other posts to this NG for background.
1. How do you connect to the internet? Dial-up, DSL, cable?
2. Without changing anything, and with your normal background apps
enabled, when and how do errors occur, and what are the exact, verbatim
details of these errors? In the case of non-BSOD errors, include
Registers, please.
3. What, if any, tricks have you discovered that allow you to bypass
errors (other than disabling anything, including KB891711.EXE in
MSCONFIG or otherwise killing processes.)
4. Using your AV settings, disable any real-time or background
functions. Then go into MSCONFIG and disable everything in the Startup
tab *except* KB891711.EXE. Physically disconnect your system from any
internet connection, then restart. Try various programs, most especially
IE or whatever your default browser is. Yes, I know you won't get
anywhere, yet.
5. Whether or not errors occur in step 4, reconnect your system to the
internet and attempt to go online. Report any errors. (You may want to
restart again before this step.) Do not stay online if you actually make
it there. No AV and no Firewall mean you're a ripe target for invasion.
Quit your browser and then immediately disconnect the physical
connection. Go into MSCONFIG and re-enable your firewall, restart and
reconnect to the internet, then test. Next, test with AV enabled. Then
progressively re-enable the rest of the items in MSCONFIG, testing at
each juncture.
If any Windows ME users are lurking and have problems with KB891711.EXE
and want to participate, be sure not to disable items in MSCONFIG
related to System Restore (I *think* that's the ones marked by an
*asterisk, but I'm not certain.)
--
Gary S. Terhune
MS MVP Shell/User
http://www.grystmill.com/articles/cleanboot.htm
http://www.grystmill.com/articles/security.htm
In order that we might better dissect the obvious problem that is
KB891711.EXE, I'd like to request any and all persons who have
encountered the problems to please do some tests for me and report the
results according to the schema below. My goal here is to collect data
in a standardized and methodical manner for MS techs to use. Trying to
pick through the somewhat haphazard anecdotal evidence that has been
posted thus far would make the task more difficult. Please refrain from
additional discussion of the issue in this thread. I'd like to keep it
clean of speculation, etc. I'm sure that if the techs want more specific
tests done, they'll ask, and I'm sure, also, that they will likely
review other posts to this NG for background.
1. How do you connect to the internet? Dial-up, DSL, cable?
2. Without changing anything, and with your normal background apps
enabled, when and how do errors occur, and what are the exact, verbatim
details of these errors? In the case of non-BSOD errors, include
Registers, please.
3. What, if any, tricks have you discovered that allow you to bypass
errors (other than disabling anything, including KB891711.EXE in
MSCONFIG or otherwise killing processes.)
4. Using your AV settings, disable any real-time or background
functions. Then go into MSCONFIG and disable everything in the Startup
tab *except* KB891711.EXE. Physically disconnect your system from any
internet connection, then restart. Try various programs, most especially
IE or whatever your default browser is. Yes, I know you won't get
anywhere, yet.
5. Whether or not errors occur in step 4, reconnect your system to the
internet and attempt to go online. Report any errors. (You may want to
restart again before this step.) Do not stay online if you actually make
it there. No AV and no Firewall mean you're a ripe target for invasion.
Quit your browser and then immediately disconnect the physical
connection. Go into MSCONFIG and re-enable your firewall, restart and
reconnect to the internet, then test. Next, test with AV enabled. Then
progressively re-enable the rest of the items in MSCONFIG, testing at
each juncture.
If any Windows ME users are lurking and have problems with KB891711.EXE
and want to participate, be sure not to disable items in MSCONFIG
related to System Restore (I *think* that's the ones marked by an
*asterisk, but I'm not certain.)
--
Gary S. Terhune
MS MVP Shell/User
http://www.grystmill.com/articles/cleanboot.htm
http://www.grystmill.com/articles/security.htm