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Startup hangs after installing Windows patches

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Last response: in Windows 95/98/ME
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May 4, 2005 7:31:03 AM

Archived from groups: microsoft.public.win98.gen_discussion (More info?)

Hello all,

I've just installed three Windows patches using Windows Update, and now my
machine will not complete the startup - it hangs with an hourglass, and C-A-D
allows restart. Any ideas on what I can do to try to fix this?

Many thanks,

The hang appears to be near the end of the startup - antivirus is started,
and there are various normal items showing in the right of the Start bar.

I didn't note which fixes were installed, but I think two were Windows and
one was Internet Explorer.

So far, based on items on this forum, I've tried:
Running anti-virus in safe mode
Checking device manager for obvious problems
Removing the ethernet cable to broadband
Anonymous
May 4, 2005 7:44:50 AM

Archived from groups: microsoft.public.win98.gen_discussion (More info?)

Glen won't mind if I steal his nice, concise advice on this subject:
------------------------
Follow the procedures here:
Blank Desktop or Illegal Operations Error Message After You Install
Internet
Explorer:
http://support.microsoft.com/?id=kb;en-us;249191

If those procedures do not help, have a look here:
Recovering From a Failed Internet Explorer Upgrade in Windows 98:
http://www.cs.bsu.edu/~gjjones/administrivia/stories/20...
or
http://tinyurl.com/r5ba

Especially this section at the end:

"If you still have boot problems after you reboot, you should use the
command prompt
to edit the c:\windows\system.ini file. On the command line type edit
c:\windows\system.ini.

"Once it is open, change the line shell=explorer.exe to
shell=progman.exe. What you
are doing here is changing the default shell (that is having problems)
from the
Windows Explorer to the old Windows Program Manager shell.

"Reboot Windows. It should now successfully boot with no errors into an
empty
Program Manager shell. Use the File | Run | Browse drop down menu
selection to
browse to c:\program files\internet explorer and launch ie5setup.exe or
ie6setup.exe
(depending on what is there). Do a custom install and check all the Bold
faced
options. When the setup program alerts you that these files are already
installed,
tell it to reinstall all of the files.

"When the Internet Explorer Setup program is done and reboots, hit the
F8 key to
bring up a Boot Menu. Choose Command Prompt and boot to the command
prompt. Once
there, type edit c:\windows\system.ini and, once it is open, change the
line
shell=progman.exe back to shell=explorer.exe. Save and exit the file.
You have now
set the shell back to the original value."
----------------------------------------

Right, Glen, <g>?

--
Gary S. Terhune
MS MVP Shell/User
http://www.grystmill.com/articles/cleanboot.htm
http://www.grystmill.com/articles/security.htm

"Andrew" <Andrew@discussions.microsoft.com> wrote in message
news:49421D1F-9A05-4D56-B84B-9DDF154F7023@microsoft.com...
> Hello all,
>
> I've just installed three Windows patches using Windows Update, and
now my
> machine will not complete the startup - it hangs with an hourglass,
and C-A-D
> allows restart. Any ideas on what I can do to try to fix this?
>
> Many thanks,
>
> The hang appears to be near the end of the startup - antivirus is
started,
> and there are various normal items showing in the right of the Start
bar.
>
> I didn't note which fixes were installed, but I think two were Windows
and
> one was Internet Explorer.
>
> So far, based on items on this forum, I've tried:
> Running anti-virus in safe mode
> Checking device manager for obvious problems
> Removing the ethernet cable to broadband
Anonymous
May 4, 2005 11:32:49 AM

Archived from groups: microsoft.public.win98.gen_discussion (More info?)

Hey! ;-)

"Gary S. Terhune" <grystnews@mvps.org> wrote in message
news:%23P5%23UZJUFHA.3344@TK2MSFTNGP10.phx.gbl...
> Glen won't mind if I steal his nice, concise advice on this subject:
Related resources
Anonymous
May 4, 2005 11:35:38 AM

Archived from groups: microsoft.public.win98.gen_discussion (More info?)

You say you tried running the virus scan in Safe Mode, leading me to assume that you
*can* start in Safe Mode. If that is the case, the info of mine that Gary posted is
not likely to help (though it may). Did you install any *Driver* updates from WU,
or just Critical updates?
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm
http://www.microsoft.com/communities/conduct/default.ms...

"Andrew" <Andrew@discussions.microsoft.com> wrote in message
news:49421D1F-9A05-4D56-B84B-9DDF154F7023@microsoft.com...
> Hello all,
>
> I've just installed three Windows patches using Windows Update, and now my
> machine will not complete the startup - it hangs with an hourglass, and C-A-D
> allows restart. Any ideas on what I can do to try to fix this?
>
> Many thanks,
>
> The hang appears to be near the end of the startup - antivirus is started,
> and there are various normal items showing in the right of the Start bar.
>
> I didn't note which fixes were installed, but I think two were Windows and
> one was Internet Explorer.
>
> So far, based on items on this forum, I've tried:
> Running anti-virus in safe mode
> Checking device manager for obvious problems
> Removing the ethernet cable to broadband
May 4, 2005 11:35:39 AM

Archived from groups: microsoft.public.win98.gen_discussion (More info?)

Thanks both for such quick replies.

I installed only the critical updates. The system seems to hang right at
the end of the startup process, so the icons are all visible on the screen,
and the 'Start' button works for a short while.

I tried looking at the task manager as it booted, and it appeared to get to
an application in the Startup folder, so I removed this entry in Safe mode
but still no joy

"glee" wrote:

> You say you tried running the virus scan in Safe Mode, leading me to assume that you
> *can* start in Safe Mode. If that is the case, the info of mine that Gary posted is
> not likely to help (though it may). Did you install any *Driver* updates from WU,
> or just Critical updates?
> --
> Glen Ventura, MS MVP Shell/User, A+
> http://dts-l.org/goodpost.htm
> http://www.microsoft.com/communities/conduct/default.ms...
>
> "Andrew" <Andrew@discussions.microsoft.com> wrote in message
> news:49421D1F-9A05-4D56-B84B-9DDF154F7023@microsoft.com...
> > Hello all,
> >
> > I've just installed three Windows patches using Windows Update, and now my
> > machine will not complete the startup - it hangs with an hourglass, and C-A-D
> > allows restart. Any ideas on what I can do to try to fix this?
> >
> > Many thanks,
> >
> > The hang appears to be near the end of the startup - antivirus is started,
> > and there are various normal items showing in the right of the Start bar.
> >
> > I didn't note which fixes were installed, but I think two were Windows and
> > one was Internet Explorer.
> >
> > So far, based on items on this forum, I've tried:
> > Running anti-virus in safe mode
> > Checking device manager for obvious problems
> > Removing the ethernet cable to broadband
>
>
May 4, 2005 11:35:40 AM

Archived from groups: microsoft.public.win98.gen_discussion (More info?)

After trying the advice, some interesting findings:

Firstly though, I'm in the wrong place here as my machine is ME - should I
repost?

I tried the shell=progman idea, but could not find ie5setup.exe or
ie6setup.exe
After switching back to shell=explorer.exe, I tried hitting C-A-D
frequently, to try to look at the Close Program diaglog and see what was
running when the system hung. Astonishingly, it completed when I did this,
but not the next time!



"Andrew" wrote:

> Thanks both for such quick replies.
>
> I installed only the critical updates. The system seems to hang right at
> the end of the startup process, so the icons are all visible on the screen,
> and the 'Start' button works for a short while.
>
> I tried looking at the task manager as it booted, and it appeared to get to
> an application in the Startup folder, so I removed this entry in Safe mode
> but still no joy
>
> "glee" wrote:
>
> > You say you tried running the virus scan in Safe Mode, leading me to assume that you
> > *can* start in Safe Mode. If that is the case, the info of mine that Gary posted is
> > not likely to help (though it may). Did you install any *Driver* updates from WU,
> > or just Critical updates?
> > --
> > Glen Ventura, MS MVP Shell/User, A+
> > http://dts-l.org/goodpost.htm
> > http://www.microsoft.com/communities/conduct/default.ms...
> >
> > "Andrew" <Andrew@discussions.microsoft.com> wrote in message
> > news:49421D1F-9A05-4D56-B84B-9DDF154F7023@microsoft.com...
> > > Hello all,
> > >
> > > I've just installed three Windows patches using Windows Update, and now my
> > > machine will not complete the startup - it hangs with an hourglass, and C-A-D
> > > allows restart. Any ideas on what I can do to try to fix this?
> > >
> > > Many thanks,
> > >
> > > The hang appears to be near the end of the startup - antivirus is started,
> > > and there are various normal items showing in the right of the Start bar.
> > >
> > > I didn't note which fixes were installed, but I think two were Windows and
> > > one was Internet Explorer.
> > >
> > > So far, based on items on this forum, I've tried:
> > > Running anti-virus in safe mode
> > > Checking device manager for obvious problems
> > > Removing the ethernet cable to broadband
> >
> >
May 4, 2005 6:58:42 PM

Archived from groups: microsoft.public.win98.gen_discussion (More info?)

is one of those updates kb89171?. had the same sort of impact on my puter.
if it is go into safe mode, get into msconfig and turn off the kb891711
start-up file - in config sys.


"Andrew" <Andrew@discussions.microsoft.com> wrote in message
news:169BAD3B-118D-453C-8CF0-80A20E7E2032@microsoft.com...
> After trying the advice, some interesting findings:
>
> Firstly though, I'm in the wrong place here as my machine is ME - should I
> repost?
>
> I tried the shell=progman idea, but could not find ie5setup.exe or
> ie6setup.exe
> After switching back to shell=explorer.exe, I tried hitting C-A-D
> frequently, to try to look at the Close Program diaglog and see what was
> running when the system hung. Astonishingly, it completed when I did
this,
> but not the next time!
>
>
>
> "Andrew" wrote:
>
> > Thanks both for such quick replies.
> >
> > I installed only the critical updates. The system seems to hang right
at
> > the end of the startup process, so the icons are all visible on the
screen,
> > and the 'Start' button works for a short while.
> >
> > I tried looking at the task manager as it booted, and it appeared to get
to
> > an application in the Startup folder, so I removed this entry in Safe
mode
> > but still no joy
> >
> > "glee" wrote:
> >
> > > You say you tried running the virus scan in Safe Mode, leading me to
assume that you
> > > *can* start in Safe Mode. If that is the case, the info of mine that
Gary posted is
> > > not likely to help (though it may). Did you install any *Driver*
updates from WU,
> > > or just Critical updates?
> > > --
> > > Glen Ventura, MS MVP Shell/User, A+
> > > http://dts-l.org/goodpost.htm
> > > http://www.microsoft.com/communities/conduct/default.ms...
> > >
> > > "Andrew" <Andrew@discussions.microsoft.com> wrote in message
> > > news:49421D1F-9A05-4D56-B84B-9DDF154F7023@microsoft.com...
> > > > Hello all,
> > > >
> > > > I've just installed three Windows patches using Windows Update, and
now my
> > > > machine will not complete the startup - it hangs with an hourglass,
and C-A-D
> > > > allows restart. Any ideas on what I can do to try to fix this?
> > > >
> > > > Many thanks,
> > > >
> > > > The hang appears to be near the end of the startup - antivirus is
started,
> > > > and there are various normal items showing in the right of the Start
bar.
> > > >
> > > > I didn't note which fixes were installed, but I think two were
Windows and
> > > > one was Internet Explorer.
> > > >
> > > > So far, based on items on this forum, I've tried:
> > > > Running anti-virus in safe mode
> > > > Checking device manager for obvious problems
> > > > Removing the ethernet cable to broadband
> > >
> > >
Anonymous
May 4, 2005 6:58:43 PM

Archived from groups: microsoft.public.win98.gen_discussion (More info?)

Gavin, have you installed the recently (12 Apr-05) re-released 891711?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security

Gavin wrote:
> is one of those updates kb89171?. had the same sort of impact on my
> puter. if it is go into safe mode, get into msconfig and turn off the
> kb891711 start-up file - in config sys.
May 5, 2005 5:59:34 PM

Archived from groups: microsoft.public.win98.gen_discussion (More info?)

Hi Gavin, PA Bear and others

The problem appears to be KB891711 - it appears to have a conflict with my
Zonelabs firewall, and after removing it using msconfig it works correctly.

I installed KB891711 on Wednesday 4th May

There are a bunch of other details that I will post in the ME folder to
assist with PD

Regards and thanks.
Andrew


"PA Bear" wrote:

> Gavin, have you installed the recently (12 Apr-05) re-released 891711?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE) & Security
>
> Gavin wrote:
> > is one of those updates kb89171?. had the same sort of impact on my
> > puter. if it is go into safe mode, get into msconfig and turn off the
> > kb891711 start-up file - in config sys.
>
Anonymous
May 15, 2005 2:25:28 PM

Archived from groups: microsoft.public.win98.gen_discussion (More info?)

That happened to me when I installed the KB981711 update. The moment my
ZoneAlarm firewall started, the system froze completely. I have had to
uninstall KB891711. The reissued KB891711 has the same problem.

I'm now looking for a different firewall.



On Wed, 04 May 2005 08:50:15 -0400, Andrew
<Andrew@discussions.microsoft.com> wrote:

> After trying the advice, some interesting findings:
>
> Firstly though, I'm in the wrong place here as my machine is ME - should
> I
> repost?
>
> I tried the shell=progman idea, but could not find ie5setup.exe or
> ie6setup.exe
> After switching back to shell=explorer.exe, I tried hitting C-A-D
> frequently, to try to look at the Close Program diaglog and see what was
> running when the system hung. Astonishingly, it completed when I did
> this,
> but not the next time!
>
>
>
> "Andrew" wrote:
>
>> Thanks both for such quick replies.
>>
>> I installed only the critical updates. The system seems to hang right
>> at
>> the end of the startup process, so the icons are all visible on the
>> screen,
>> and the 'Start' button works for a short while.
>>
>> I tried looking at the task manager as it booted, and it appeared to
>> get to
>> an application in the Startup folder, so I removed this entry in Safe
>> mode
>> but still no joy
>>
>> "glee" wrote:
>>
>> > You say you tried running the virus scan in Safe Mode, leading me to
>> assume that you
>> > *can* start in Safe Mode. If that is the case, the info of mine that
>> Gary posted is
>> > not likely to help (though it may). Did you install any *Driver*
>> updates from WU,
>> > or just Critical updates?
>> > --
>> > Glen Ventura, MS MVP Shell/User, A+
>> > http://dts-l.org/goodpost.htm
>> > http://www.microsoft.com/communities/conduct/default.ms...
>> >
>> > "Andrew" <Andrew@discussions.microsoft.com> wrote in message
>> > news:49421D1F-9A05-4D56-B84B-9DDF154F7023@microsoft.com...
>> > > Hello all,
>> > >
>> > > I've just installed three Windows patches using Windows Update, and
>> now my
>> > > machine will not complete the startup - it hangs with an hourglass,
>> and C-A-D
>> > > allows restart. Any ideas on what I can do to try to fix this?
>> > >
>> > > Many thanks,
>> > >
>> > > The hang appears to be near the end of the startup - antivirus is
>> started,
>> > > and there are various normal items showing in the right of the
>> Start bar.
>> > >
>> > > I didn't note which fixes were installed, but I think two were
>> Windows and
>> > > one was Internet Explorer.
>> > >
>> > > So far, based on items on this forum, I've tried:
>> > > Running anti-virus in safe mode
>> > > Checking device manager for obvious problems
>> > > Removing the ethernet cable to broadband
>> >
>> >



--
Using Opera's revolutionary e-mail client: http://www.opera.com/mail/
Anonymous
May 15, 2005 4:43:47 PM

Archived from groups: microsoft.public.win98.gen_discussion (More info?)

What version of ZA were you using? IIRC, the problem is known and exists with
previous versions of ZA. Have you tried upgrading to the latest version of ZA?
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm
http://www.microsoft.com/communities/conduct/default.ms...

"Alan Macdonald" <dd323@deletemencf.ca> wrote in message
news:o p.sqtlr3k4nduuea@alan...
> That happened to me when I installed the KB981711 update. The moment my
> ZoneAlarm firewall started, the system froze completely. I have had to
> uninstall KB891711. The reissued KB891711 has the same problem.
>
> I'm now looking for a different firewall.
>
>
>
> On Wed, 04 May 2005 08:50:15 -0400, Andrew
> <Andrew@discussions.microsoft.com> wrote:
>
> > After trying the advice, some interesting findings:
> >
> > Firstly though, I'm in the wrong place here as my machine is ME - should
> > I
> > repost?
> >
> > I tried the shell=progman idea, but could not find ie5setup.exe or
> > ie6setup.exe
> > After switching back to shell=explorer.exe, I tried hitting C-A-D
> > frequently, to try to look at the Close Program diaglog and see what was
> > running when the system hung. Astonishingly, it completed when I did
> > this,
> > but not the next time!
> >
> >
> >
> > "Andrew" wrote:
> >
> >> Thanks both for such quick replies.
> >>
> >> I installed only the critical updates. The system seems to hang right
> >> at
> >> the end of the startup process, so the icons are all visible on the
> >> screen,
> >> and the 'Start' button works for a short while.
> >>
> >> I tried looking at the task manager as it booted, and it appeared to
> >> get to
> >> an application in the Startup folder, so I removed this entry in Safe
> >> mode
> >> but still no joy
> >>
> >> "glee" wrote:
> >>
> >> > You say you tried running the virus scan in Safe Mode, leading me to
> >> assume that you
> >> > *can* start in Safe Mode. If that is the case, the info of mine that
> >> Gary posted is
> >> > not likely to help (though it may). Did you install any *Driver*
> >> updates from WU,
> >> > or just Critical updates?
> >> > --
> >> > Glen Ventura, MS MVP Shell/User, A+
> >> > http://dts-l.org/goodpost.htm
> >> > http://www.microsoft.com/communities/conduct/default.ms...
> >> >
> >> > "Andrew" <Andrew@discussions.microsoft.com> wrote in message
> >> > news:49421D1F-9A05-4D56-B84B-9DDF154F7023@microsoft.com...
> >> > > Hello all,
> >> > >
> >> > > I've just installed three Windows patches using Windows Update, and
> >> now my
> >> > > machine will not complete the startup - it hangs with an hourglass,
> >> and C-A-D
> >> > > allows restart. Any ideas on what I can do to try to fix this?
> >> > >
> >> > > Many thanks,
> >> > >
> >> > > The hang appears to be near the end of the startup - antivirus is
> >> started,
> >> > > and there are various normal items showing in the right of the
> >> Start bar.
> >> > >
> >> > > I didn't note which fixes were installed, but I think two were
> >> Windows and
> >> > > one was Internet Explorer.
> >> > >
> >> > > So far, based on items on this forum, I've tried:
> >> > > Running anti-virus in safe mode
> >> > > Checking device manager for obvious problems
> >> > > Removing the ethernet cable to broadband
> >> >
> >> >
>
>
>
> --
> Using Opera's revolutionary e-mail client: http://www.opera.com/mail/
!