Archived from groups: microsoft.public.win98.gen_discussion (
More info?)
On 06/03/2005 1:43 AM Hugh Candlin performed amanuensis:
>"glee" <glee29@spamindspring.com> wrote in message
>news:uHmlyi8ZFHA.3808@TK2MSFTNGP14.phx.gbl...
>
>
>>"Hugh Candlin" <No@MeansNo.Com> wrote in message
>>news:uwj66k7ZFHA.2768@tk2msftngp13.phx.gbl...
>>
>>
>>>"MR" <MR@discussions.microsoft.com> wrote in message
>>>news:0F26CA2A-2F66-4871-BB87-53091FDA9D36@microsoft.com...
>>>
>>>
>>>>GLEE AND HUGH,
>>>>
>>>>I was given the USB Key Drive for home use bythe IT Dept. IT Dept.
>>>>
>>>>
>emailed
>
>
>>>>me the Drivers ina Zip File when I told them I have Original Windows
>>>>
>>>>
>98.
>
>
>>>>Th files are:
>>>>
>>>>LEXARSTO.sys
>>>>LEXARST0.INF
>>>>LEXARPD0.PDR
>>>>LEXARFLO.SYS
>>>>LEXAREJ0.EXE
>>>>
>>>>
>>>I "suspect" that LEXAREJ0.EXE is
>>>a self extracting .exe file
>>>that you need to execute to install the drivers.
>>>
>>>
>>Apparently not....googling LEXAREJ0.EXE indicates that it is an app known
>>
>>
>as
>
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>>Necutray, that loads from the Run key in the Registry. I am guessing that
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>it is a
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>>system tray applet for the USB key, that runs at startup after it has been
>>installed.
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>>
>>
>Thank you, sir. Duly noted.
>
>
>>>Contact the IT department for installation instructions,
>>>or run LEXAREJ0.EXE if you feel adventurous,
>>>which I don't recommend until you talk to IT.
>>>
>>>
>>I agree....the OP needs to deal with the IT department since they supplied
>>
>>
>the key
>
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>>and the drivers.
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>>
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>Makes you wonder, sometimes.....
>
>I wonder why the IT department didn't make sure
>that the OP was given the proper instructions.
>
>I wonder why the IT department didn't follow up
>with the OP to make sure that the install was successful.
>
>I wonder why the OP came here instead of going back
>to the IT department.
>
>
>
>
I did some work in IT Helpdesk for a major pharmaceutical corporation.
People in sales and accounting generally either loose instructions or
don't listen when you tell them in simple 1., 2. 3.. I've even had to
step a user through a simple printer capture process several times
before he got it. On follow-up calls I've learned to tell when users
are bending the truth so they don't look like idiots. They'll admit
that they have software xyz captured and working on their pc when they
haven't. Research guys on the other extreme always wanted more steps
and detailed explanation than really needed to complete a task. Some of
them will want applications to do specialized things without submitting
the specs to the Programmers.
Every IT department has it's own protocol for giving user help.
Generally speaking it's a good idea to provide the version of your OS,
RAM (random access memory), if your machine has USB 1.1 or 2.x ports,
and Manuf. Name and model of the key drive.
If your machine has 1.1 drivers for 2.x aren't going to work, also if
the peripheral (key drive) in this case, only supports 2.x and your
machine has 1.1 - no go. Purchase and installation of a USB 2.x card
may be needed. I faced a similar problem when installing a USB external
HDD. It only supported USB 2.x Windows 98 doesn't do USB 2.x the
specification came after Win 98 was finalized. I had to upgrade to Win
98SE. Fortunately I was able to to find a reseller that had Win98SE
Upgrade CD in stock. (Why not XT? I have an old P-III class machine
going to XP was not doable.)
--
________
To email me, Edit "blog" from my email address.
Brian M. Kochera
"Some mistakes are too much fun to only make once!"
View My Web Page:
http://home.earthlink.net/~brian1951
rive, but Windows still says "Can't find Driver"
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