Last week I upgraded my socket 754 motherboard to another one that supported PCI-E. As I still had my previous processor I thought, why waste it? However, when installing it, I knew the cpu should drop right into the socket holes in the motherboard, however it did not, and when I applied a little bit of force, a few processor pins snapped and bent.
I had installed cpu's before and never encountered anything like this. I thought to myself it must just have been me and I was too forceful.
The next week I went out and purchased a new CPU, having to downgrade to the A64 3000+ from 3200+ as 3200+'s are hard to find in S754. However when installing again, I knew I was going to be a lot more careful. However, a second time the processor did not go in and instead of forcing it again, decided to take a closer look.
Upon checking each hole with my face about 2 inches from the motherboard I noticed the problem. It seemed that there were some holes blocked by the same material that the motherboard socket has.
You can imagine how angry I was, as all this time it was the motherboard that caused this problem.
When I contacted Asus and told them about the problem, the RMA support just said I can return the motherboard and we will send a new one.
Now I understand that as a customer I am liable to inspect the motherboard, but to what degree? Am I expected to look over every socket and inspect every capacitor? I should think not. When asked about the money I had to spend on a new processor because of their defective motherboard, he just repeated his policy explaining when we ship them out they work and I should talk to my retailer because "sometimes retailers do things to their products".
So I called up my retailer and it seems now their in the blaming game. Both the retailer and manufacturer blaming each other, nobody wanting to take the blame for this defect. When you buy a motherboard do you expect it to have problems if it is brand new? Probably not, but as a customer am I at fault if I don't notice these microscopic problems?
If the processor I had purchased was an FX-60 for $1000 plus, this would be a bigger problem. If you buy a laptop that says, support dvd's, and you insert a dvd and it explodes, is the customer to blame? I definatly think not and retailer or manufacturer is liable and one will have to eventually fess up.
Your thoughts?
I had installed cpu's before and never encountered anything like this. I thought to myself it must just have been me and I was too forceful.
The next week I went out and purchased a new CPU, having to downgrade to the A64 3000+ from 3200+ as 3200+'s are hard to find in S754. However when installing again, I knew I was going to be a lot more careful. However, a second time the processor did not go in and instead of forcing it again, decided to take a closer look.
Upon checking each hole with my face about 2 inches from the motherboard I noticed the problem. It seemed that there were some holes blocked by the same material that the motherboard socket has.
You can imagine how angry I was, as all this time it was the motherboard that caused this problem.
When I contacted Asus and told them about the problem, the RMA support just said I can return the motherboard and we will send a new one.
Now I understand that as a customer I am liable to inspect the motherboard, but to what degree? Am I expected to look over every socket and inspect every capacitor? I should think not. When asked about the money I had to spend on a new processor because of their defective motherboard, he just repeated his policy explaining when we ship them out they work and I should talk to my retailer because "sometimes retailers do things to their products".
So I called up my retailer and it seems now their in the blaming game. Both the retailer and manufacturer blaming each other, nobody wanting to take the blame for this defect. When you buy a motherboard do you expect it to have problems if it is brand new? Probably not, but as a customer am I at fault if I don't notice these microscopic problems?
If the processor I had purchased was an FX-60 for $1000 plus, this would be a bigger problem. If you buy a laptop that says, support dvd's, and you insert a dvd and it explodes, is the customer to blame? I definatly think not and retailer or manufacturer is liable and one will have to eventually fess up.
Your thoughts?
and if anyone else is smart they too will learn from this ! hmmmm maybe Intel is onto something with that LGA thing hehehehe
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