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problem win98SE and IE6 and running webmail in IE6

Last response: in Windows 95/98/ME
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Anonymous
July 12, 2005 9:19:35 AM

Archived from groups: microsoft.public.win98.gen_discussion (More info?)

I have a friend who is having problems with a Windows 98 SE system.

If he runs Internet explorer V6.00 and then goes to his ISP, in this
case "http://www.bigpond.com"
and then goes to view his emails using webmail (which I suspect uses
JAVA). This all works ok, but
when he exits IE6 and goes to Start button (bottom left hand corner)
and tries to select any options he
find the machine has locked up requiring a re-boot. If he gives it
the 3 finger salute (Ctrl+ALT+DEL)
the taskmanager pops up and he is able to select shutdown and it may
or maynot shutdown properly.
Sometimes you just have to turn the power off.

I have run spyware detection (spybot latest version) and he hase
Computer associates VET anti-virus
and CA Pestpatrol to scan for spyware. He also has Zonealarm as a
firewall. I tried downloading
the latest versions of these and updated them, still no improvement.

I was unable to find any virus or spyware lurking on Machine. I found
if you exited IE6 and rather than
using start and programs etc clicked on say excel on the desktop it
would run but took a long time to open
MS Acess would open (if selected) but was very slow. If you didnt use
IE6 then the machine was quite
acceptable for a P3-667 and 128mb ram.

Generally what ever program you selected after exiting IE6 would
eventually show as "not responding"
in the task manager.

I ran the System File Check and it found one file (sutupx.dll) was
possibly faulty and I replaced it from
the Win98SE CD-rom. This problem still persists. He has downloaded
all the MS critical updates etc.
I suspect IE6 (And JAVA) may not be releasing memory properly. If you
open IE6 and just open
various websites the system seems ok. But if you run the webmail from
within IE6 then you have
problems.

I do not want to re-install Win98SE as I would have to re-install all
his apps again. If it comes to the
crunch I gues it will have to be done.
I even used Symantec Systemworks 2003 and did a windoctor scan, it
found 86 faults in the registry
mainly active x controls etc and some lost links, I let it repair all
these faults but the problem still exists.

I would appreciate any helpfull help please
Jim Mccardle [J. McC] jimccardl@bigpond.net.au
Anonymous
July 12, 2005 9:19:36 AM

Archived from groups: microsoft.public.win98.gen_discussion (More info?)

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/archive/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/

When all else fails, HijackThis v1.99.1
(http://aumha.net/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. **Post
your log to http://forums.spywareinfo.com/,
http://castlecops.com/forum67.html or http://aumha.net/viewforum.php?f=30
for expert analysis, not here.**

--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security

J-McC wrote:
> I have a friend who is having problems with a Windows 98 SE system.
>
> If he runs Internet explorer V6.00 and then goes to his ISP, in this
> case "http://www.bigpond.com"
> and then goes to view his emails using webmail (which I suspect uses
> JAVA). This all works ok, but
> when he exits IE6 and goes to Start button (bottom left hand corner)
> and tries to select any options he
> find the machine has locked up requiring a re-boot. If he gives it
> the 3 finger salute (Ctrl+ALT+DEL)
> the taskmanager pops up and he is able to select shutdown and it may
> or maynot shutdown properly.
> Sometimes you just have to turn the power off.
>
> I have run spyware detection (spybot latest version) and he hase
> Computer associates VET anti-virus
> and CA Pestpatrol to scan for spyware. He also has Zonealarm as a
> firewall. I tried downloading
> the latest versions of these and updated them, still no improvement.
>
> I was unable to find any virus or spyware lurking on Machine. I found
> if you exited IE6 and rather than
> using start and programs etc clicked on say excel on the desktop it
> would run but took a long time to open
> MS Acess would open (if selected) but was very slow. If you didnt use
> IE6 then the machine was quite
> acceptable for a P3-667 and 128mb ram.
>
> Generally what ever program you selected after exiting IE6 would
> eventually show as "not responding"
> in the task manager.
>
> I ran the System File Check and it found one file (sutupx.dll) was
> possibly faulty and I replaced it from
> the Win98SE CD-rom. This problem still persists. He has downloaded
> all the MS critical updates etc.
> I suspect IE6 (And JAVA) may not be releasing memory properly. If you
> open IE6 and just open
> various websites the system seems ok. But if you run the webmail from
> within IE6 then you have
> problems.
>
> I do not want to re-install Win98SE as I would have to re-install all
> his apps again. If it comes to the
> crunch I gues it will have to be done.
> I even used Symantec Systemworks 2003 and did a windoctor scan, it
> found 86 faults in the registry
> mainly active x controls etc and some lost links, I let it repair all
> these faults but the problem still exists.
>
> I would appreciate any helpfull help please
> Jim Mccardle [J. McC] jimccardl@bigpond.net.au
!