Archived from groups: comp.dcom.voice-over-ip (
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In article <HgNhd.93246$tU4.31442@okepread06> "Me" <me@me.com> writes:
>Do you sell Mitel??
No I do not. I am an enduser. (COAM)
We do happen to have a CM in our communications lab, there only for sake
of comparison and tinkering. It was actually the first VOIP platform in
the shop. We bought it out of curiosity. After playing with it for a
couple years it seems like quite an expensive platform to ever consider
deploying, comparatively speaking.
380 multiline (14-line) stations (Superset 5220), 6 PRIs to the outside
world and a pair of Mitel 3300s (resilient config) including embeded
centralized voice mail is right at $180,000 installed & running. And not
so much as even one single Microsoft O/S in the call processing path. The
whole thing is managed by Mitel's OpsMan, which runs on Win2K server, but
that piece could go away without ever losing a call. I doubt we'd even
know it was down until someone tried to do a MAC. And even with the server
down we could still do the MAC via the fairly intuitive GUI interface on
the 3300.
By the way, in case you weren't aware, Mitel O/S upgrades are free. All
you pay for are new features, and then only if you want 'em. If you're not
COAM and have to go to the street for maintenance (after your initial
1-year warranty is up) there's plenty of hungry shops out there that'd
fight for the chance to service it on a T&M basis while trying to woo you
into a MA. Even on an MA, it is far less expensive than a Smartnet
contract.
Finally, Mitel's '9-1-1' application is 100% self-contained within the
3300 and can output an INTRADO-compliant datastream *without* a separate
server.
If you've ever had an old KEY System, you probably know what "Common
Ringer" is. (Multiple incoming lines all ringing one common outside bell
or yard whistle) Can the Call Manager do common ringer? Bet not.
Before anyone buys any VOIP system I would strongly recommend they talk to
their users, especially their Admins, and ask them what multiline and call
appearance and call handling features **they** need. When you get that
answer you will realize your available choices are almost anything but
Cisco.
The 14-line Mitel Superset 5220 can be expanded to either 26, 62, or 110
lines (or feature keys) and still have less than $800 invested in the
instrument.
Cisco makes some nice stuff, but they seem awfully proud of it! The poor
customer has to pay and pay and pay.