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Failure of KB896727 Update

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Last response: in Windows 95/98/ME
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Anonymous
September 6, 2005 11:41:06 AM

Archived from groups: microsoft.public.win98.gen_discussion (More info?)

Repeated attempts to apply the above security update have not worked. The
only message I get back is that the update failed. There is no error code
with this. We have a DSL/Router system here. I run Win XP and my wife's
laptop runs Windows 98 SE. My wife is real technophobe and isn't keen to run
an work on the internet until she knows why this is happening. All other
previous updates have been applied. I would appreciate any help if at all
possible. I know I don't have much information but then she is only getting
the above failure message. So if any one can help it would be greatly
appreciated. I will gladly provide more information if needed. Thanks in
advance. :-).
Anonymous
September 6, 2005 5:42:25 PM

Archived from groups: microsoft.public.win98.gen_discussion (More info?)

To assure a clean install, your anti-virus application should be disabled
and all other running processes (e.g., other IE windows) closed before
installing anything, including Windows Updates.

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/?scid=ph;en-us;6527

2. You cannot install some updates or programs
http://support.microsoft.com/default.aspx?scid=kb;en-us;822798

3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) or iuhist.xml for
errors associated with the download/install.

How to read the Windowsupdate.log file:
http://support.microsoft.com/?kbid=902093

3b. Compare errors to those listed here:
http://inetexplorer.mvps.org/archive/windows_update_cod... and/or go to
http://windowsupdate.microsoft.com > click on Help and Support link in left
pane > Solve problems on your own.

4. Windows Update Checklist:
http://www3.telus.net/dandemar/updtcl.htm

5. Windows Update-specific newsgroup:
news://msnews.microsoft.com/mi­crosoft.public.windowsupdate

Archive of Windows Update newsgroup:
http://groups-beta.google.com/group/microsoft.public.wi...
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP

len1rst wrote:
> Repeated attempts to apply the above security update have not worked. The
> only message I get back is that the update failed. There is no error code
> with this. We have a DSL/Router system here. I run Win XP and my wife's
> laptop runs Windows 98 SE. My wife is real technophobe and isn't keen to
> run an work on the internet until she knows why this is happening. All
> other previous updates have been applied. I would appreciate any help if
> at all possible. I know I don't have much information but then she is
> only getting the above failure message. So if any one can help it would
> be greatly appreciated. I will gladly provide more information if
> needed. Thanks in advance. :-).
Anonymous
September 6, 2005 10:45:00 PM

Archived from groups: microsoft.public.win98.gen_discussion (More info?)

"len1rst" <len1rst@discussions.microsoft.com> wrote in message
news:75D1A6D9-165A-4E5C-AEFE-85465A2EF31F@microsoft.com...
> Repeated attempts to apply the above security update have not worked.
The
> only message I get back is that the update failed. There is no error
code
> with this. We have a DSL/Router system here. I run Win XP and my
wife's
> laptop runs Windows 98 SE. My wife is real technophobe and isn't keen
to run
> an work on the internet until she knows why this is happening. All
other
> previous updates have been applied. I would appreciate any help if at
all
> possible. I know I don't have much information but then she is only
getting
> the above failure message. So if any one can help it would be greatly
> appreciated. I will gladly provide more information if needed.
Thanks in
> advance. :-).

The update is only for your XP SP2

http://www.softwarepatch.com/windows/xpie6.html

Regards,
Emrys Davies.
Related resources
September 6, 2005 10:45:01 PM

Archived from groups: microsoft.public.win98.gen_discussion (More info?)

KB896727 also covers W98 and W98SE

http://support.microsoft.com/kb/896727

"Emrys Davies" <me@privacy.net> wrote in message
news:3o62spF4dnngU1@individual.net...
> "len1rst" <len1rst@discussions.microsoft.com> wrote in message
> news:75D1A6D9-165A-4E5C-AEFE-85465A2EF31F@microsoft.com...
> > Repeated attempts to apply the above security update have not worked.
> The
> > only message I get back is that the update failed. There is no error
> code
> > with this. We have a DSL/Router system here. I run Win XP and my
> wife's
> > laptop runs Windows 98 SE. My wife is real technophobe and isn't keen
> to run
> > an work on the internet until she knows why this is happening. All
> other
> > previous updates have been applied. I would appreciate any help if at
> all
> > possible. I know I don't have much information but then she is only
> getting
> > the above failure message. So if any one can help it would be greatly
> > appreciated. I will gladly provide more information if needed.
> Thanks in
> > advance. :-).
>
> The update is only for your XP SP2
>
> http://www.softwarepatch.com/windows/xpie6.html
>
> Regards,
> Emrys Davies.
>
>
Anonymous
September 8, 2005 12:22:08 PM

Archived from groups: microsoft.public.win98.gen_discussion (More info?)

First, thanks everyone for the help. No joy so far but I have learned more
about the MS support system. I looked in the Windows Update log and got the
following error entry: Download finished/(Error 0x80070017: Data error
(cyclic redundancy check)). I checked the archives and the ERROR STRING is:
ERROR_CRC, the DEC ERROR CODE IS: 2147024873. I have tried turning off the
Norton Internet Security/Antivirus programs. As far as I can tell nothing
but the essentials are running. I did check and the WIN XP Update applies to
WIN 98 and 98SE. I checked the version installed and that shows as:
6.0.2800.1106, Chipher Strength: 128 bit, Product ID:
55736-817-8245781-004485, Update Versions: SP1, Q867282, Q827009, q313829,
Q890923, Q883939, Q903235, Q833989.

I am begining to wonder if this is actually important to the operation of
Internet Explorer. While I don't relish the idea maybe I should switch
browser for the time being. Again, I would appreciate any help on offer.

Thanks in advance
len1rst

"len1rst" wrote:

> Repeated attempts to apply the above security update have not worked. The
> only message I get back is that the update failed. There is no error code
> with this. We have a DSL/Router system here. I run Win XP and my wife's
> laptop runs Windows 98 SE. My wife is real technophobe and isn't keen to run
> an work on the internet until she knows why this is happening. All other
> previous updates have been applied. I would appreciate any help if at all
> possible. I know I don't have much information but then she is only getting
> the above failure message. So if any one can help it would be greatly
> appreciated. I will gladly provide more information if needed. Thanks in
> advance. :-).
Anonymous
September 8, 2005 8:19:12 PM

Archived from groups: microsoft.public.win98.gen_discussion (More info?)

Thread history: http://snipurl.com/hjda

OT: You should get SP2 and all post-SP2 updates installed on the WinXP box
ASAP.

Try downloading 896727 via the Windows Catalog for a later, offline install
with everything but (Windows) Explorer closed (This includes going
offline/off network):
http://v4.windowsupdate.microsoft.com/catalog/en/defaul...
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP

len1rst wrote:
> First, thanks everyone for the help. No joy so far but I have learned
> more about the MS support system. I looked in the Windows Update log and
> got the following error entry: Download finished/(Error 0x80070017:
> Data error (cyclic redundancy check)). I checked the archives and the
> ERROR STRING is: ERROR_CRC, the DEC ERROR CODE IS: 2147024873. I have
> tried turning off the Norton Internet Security/Antivirus programs. As
> far as I can tell nothing but the essentials are running. I did check
> and the WIN XP Update applies to WIN 98 and 98SE. I checked the version
> installed and that shows as:
> 6.0.2800.1106, Chipher Strength: 128 bit, Product ID:
> 55736-817-8245781-004485, Update Versions: SP1, Q867282, Q827009,
> q313829, Q890923, Q883939, Q903235, Q833989.
>
> I am begining to wonder if this is actually important to the operation of
> Internet Explorer. While I don't relish the idea maybe I should switch
> browser for the time being. Again, I would appreciate any help on offer.
>
> Thanks in advance
> len1rst
>
> "len1rst" wrote:
>
> > Repeated attempts to apply the above security update have not worked.
> > The only message I get back is that the update failed. There is no
> > error code with this. We have a DSL/Router system here. I run Win XP
> > and my wife's laptop runs Windows 98 SE. My wife is real technophobe
> > and isn't keen to run an work on the internet until she knows why this
> > is happening. All other previous updates have been applied. I would
> > appreciate any help if at all possible. I know I don't have much
> > information but then she is only getting the above failure message. So
> > if any one can help it would be greatly appreciated. I will gladly
> > provide more information if needed. Thanks in advance. :-).
Anonymous
September 9, 2005 7:01:05 AM

Archived from groups: microsoft.public.win98.gen_discussion (More info?)

PA Bear, thanks for the reply. Now I am not sure if I have given you all the
information you needed to deal with this. My wife's laptop is running Win
98SE and the problem is with her computer not mine. My IE etc. seems to be
working okay (I have Win XP installed). We are sharing a router connection
to the internet. Otherwise I have nothing to with her computer unless
something goes wrong ;-). I wasn't aware that there were anyt service packs
for Win 98 SE. Does this make things a bit clearer? If I can't resolve this
I can always reload the system but I would prefer not to do that. Your
continued help is appreciated.

Len

"PA Bear" wrote:

> Thread history: http://snipurl.com/hjda
>
> OT: You should get SP2 and all post-SP2 updates installed on the WinXP box
> ASAP.
>
> Try downloading 896727 via the Windows Catalog for a later, offline install
> with everything but (Windows) Explorer closed (This includes going
> offline/off network):
> http://v4.windowsupdate.microsoft.com/catalog/en/defaul...
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP
>
> len1rst wrote:
> > First, thanks everyone for the help. No joy so far but I have learned
> > more about the MS support system. I looked in the Windows Update log and
> > got the following error entry: Download finished/(Error 0x80070017:
> > Data error (cyclic redundancy check)). I checked the archives and the
> > ERROR STRING is: ERROR_CRC, the DEC ERROR CODE IS: 2147024873. I have
> > tried turning off the Norton Internet Security/Antivirus programs. As
> > far as I can tell nothing but the essentials are running. I did check
> > and the WIN XP Update applies to WIN 98 and 98SE. I checked the version
> > installed and that shows as:
> > 6.0.2800.1106, Chipher Strength: 128 bit, Product ID:
> > 55736-817-8245781-004485, Update Versions: SP1, Q867282, Q827009,
> > q313829, Q890923, Q883939, Q903235, Q833989.
> >
> > I am begining to wonder if this is actually important to the operation of
> > Internet Explorer. While I don't relish the idea maybe I should switch
> > browser for the time being. Again, I would appreciate any help on offer.
> >
> > Thanks in advance
> > len1rst
> >
> > "len1rst" wrote:
> >
> > > Repeated attempts to apply the above security update have not worked.
> > > The only message I get back is that the update failed. There is no
> > > error code with this. We have a DSL/Router system here. I run Win XP
> > > and my wife's laptop runs Windows 98 SE. My wife is real technophobe
> > > and isn't keen to run an work on the internet until she knows why this
> > > is happening. All other previous updates have been applied. I would
> > > appreciate any help if at all possible. I know I don't have much
> > > information but then she is only getting the above failure message. So
> > > if any one can help it would be greatly appreciated. I will gladly
> > > provide more information if needed. Thanks in advance. :-).
>
>
Anonymous
September 11, 2005 5:00:35 AM

Archived from groups: microsoft.public.win98.gen_discussion (More info?)

> > OT: You should get SP2 and all post-SP2 updates installed on the WinXP
> > box ASAP.

The above was directed to you and your WinXP box.

> > Try downloading 896727 via the Windows Catalog for a later, offline
> > install with everything but (Windows) Explorer closed (This includes
> > going offline/off network):
> > http://v4.windowsupdate.microsoft.com/catalog/en/defaul...

The above was in reference to the Win98SE box.
--
~PA Bear


len1rst wrote:
> PA Bear, thanks for the reply. Now I am not sure if I have given you all
> the information you needed to deal with this. My wife's laptop is
> running Win 98SE and the problem is with her computer not mine. My IE
> etc. seems to be working okay (I have Win XP installed). We are sharing
> a router connection to the internet. Otherwise I have nothing to with
> her computer unless something goes wrong ;-). I wasn't aware that there
> were anyt service packs for Win 98 SE. Does this make things a bit
> clearer? If I can't resolve this I can always reload the system but I
> would prefer not to do that. Your continued help is appreciated.
>
> Len
>
> "PA Bear" wrote:
>
> > Thread history: http://snipurl.com/hjda
> >
> > OT: You should get SP2 and all post-SP2 updates installed on the WinXP
> > box ASAP.
> >
> > Try downloading 896727 via the Windows Catalog for a later, offline
> > install with everything but (Windows) Explorer closed (This includes
> > going offline/off network):
> > http://v4.windowsupdate.microsoft.com/catalog/en/defaul...
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP
> >
> > len1rst wrote:
> > > First, thanks everyone for the help. No joy so far but I have learned
> > > more about the MS support system. I looked in the Windows Update log
> > > and got the following error entry: Download finished/(Error
> > > 0x80070017: Data error (cyclic redundancy check)). I checked the
> > > archives and the ERROR STRING is: ERROR_CRC, the DEC ERROR CODE IS:
> > > 2147024873. I have tried turning off the Norton Internet
> > > Security/Antivirus programs. As far as I can tell nothing but the
> > > essentials are running. I did check and the WIN XP Update applies to
> > > WIN 98 and 98SE. I checked the version installed and that shows as:
> > > 6.0.2800.1106, Chipher Strength: 128 bit, Product ID:
> > > 55736-817-8245781-004485, Update Versions: SP1, Q867282, Q827009,
> > > q313829, Q890923, Q883939, Q903235, Q833989.
> > >
> > > I am begining to wonder if this is actually important to the
> > > operation of Internet Explorer. While I don't relish the idea maybe
> > > I should switch browser for the time being. Again, I would
> > > appreciate any help on offer.
> > >
> > > Thanks in advance
> > > len1rst
> > >
> > > "len1rst" wrote:
> > >
> > > > Repeated attempts to apply the above security update have not
> > > > worked. The only message I get back is that the update failed.
> > > > There is no error code with this. We have a DSL/Router system
> > > > here. I run Win XP and my wife's laptop runs Windows 98 SE. My
> > > > wife is real technophobe and isn't keen to run an work on the
> > > > internet until she knows why this is happening. All other previous
> > > > updates have been applied. I would appreciate any help if at all
> > > > possible. I know I don't have much information but then she is
> > > > only getting the above failure message. So if any one can help it
> > > > would be greatly appreciated. I will gladly provide more
> > > > information if needed. Thanks in advance. :-).
!