That's my story:
I bought a stand alone maxtor hard drive the 29 October 2004 in an Italian shop.
The 20 of April 2005 my hard drive crashed and i went back to the store to have it substitute under its 2 years warranty. The store refused to take it because they said they have been instructed by maxtor of substitute the hard drives within the first year of warranty and after that time all the issue has to be solved directly through the maxtor warranty service.
I wrote to maxtor asking them how to obtain my warranty and they just refuse to apply it.
Maxtor reply:
Unfortunately, I have checked the system again and found that your hard drive warranty is due to 13/10/2005. Despite the valid warranty, your hard drive also cannot be replaced with Maxtor as it is an OEM drive. This means that the hard drive and its warranty, has been sold to an Original Equipment Manufacturer. To obtain warranty on this hard drive, you will need to go back to the manufacturer of your computer system or your original place of purchase. We pay sympathy to your situation but we really cant do anything for this OEM drive.
I am going to be very careful with my next hard drive.
I hope this is going to be helpful to somebody since the only thing I am sure is that I paid and nobody changed my drive when crashed even if under 2 years "by law" warranty.
Luca
I bought a stand alone maxtor hard drive the 29 October 2004 in an Italian shop.
The 20 of April 2005 my hard drive crashed and i went back to the store to have it substitute under its 2 years warranty. The store refused to take it because they said they have been instructed by maxtor of substitute the hard drives within the first year of warranty and after that time all the issue has to be solved directly through the maxtor warranty service.
I wrote to maxtor asking them how to obtain my warranty and they just refuse to apply it.
Maxtor reply:
Unfortunately, I have checked the system again and found that your hard drive warranty is due to 13/10/2005. Despite the valid warranty, your hard drive also cannot be replaced with Maxtor as it is an OEM drive. This means that the hard drive and its warranty, has been sold to an Original Equipment Manufacturer. To obtain warranty on this hard drive, you will need to go back to the manufacturer of your computer system or your original place of purchase. We pay sympathy to your situation but we really cant do anything for this OEM drive.
I am going to be very careful with my next hard drive.
I hope this is going to be helpful to somebody since the only thing I am sure is that I paid and nobody changed my drive when crashed even if under 2 years "by law" warranty.
Luca