Tom's Hardware > Forum > CPU & Components > CPUs > Power supply problem? (help) (Reposted In CPU Section)

Power supply problem? (help) (Reposted In CPU Section)

Forum CPU & Components : CPUs - Power supply problem? (help) (Reposted In CPU Section)

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Hey there, I am having a problem with my computer booting up but the monitor is inactive. All the details are in this link. Any help in appreciated. Thanks.

http://forumz.tomshardware.com/har [...] 21#1094721

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See if you can swap in one of your friends graphics cards so you can eliminate that possibility. Or make sure that your graphics card is seated in the slot properly.

Also see if you can put your video card in someone elses machine temporarily.

There are tons of things it could be but info from the above could eliminate the big possibility that your graphics card has bitten it under the stress from 3dmark06.

Reply to iterations

As well as trying the monitor with a different graphics card/video output, try using your computer with another monitor. I have a mitsubishi crt that has had to be replaced twice after developing electrical faults. It does happen.

Reply to Kholonar

have you ever heard of that happening to a monitor? inactivity upon restart?

Reply to Coops07

I'd try running the MB out of the case to see if you might have some kind of grounding going on it.

Running the MB on cardboard should work.

Reply to Grimmy

what do u mean grounding?

Reply to Coops07

Just trying to help you eliminate the possiblity that you may have installed the MB improperly that grounds it out.

If it is really bad, then the short circut you had, is happening again to your RMA board, and your MB is fried again.

Reply to Grimmy

but the mobo was working for like a day...why would it all of a sudden just stop? also keeping in mind that the problem was happening before yesterday

Reply to Coops07

If you even ask Asus, the 1st thing they will ask you to try, is to run the MB outside the PC case. If the display does not come up, chances are, your MB had some kind of static discharge that may have upset or damaged components on the MB, or was grounding out on the MB metal plate.

If it does come up, then you might want to find out what grounding may be happening, when you install your MB in your PC case.

Reply to Grimmy

could you tell me what grounding actually is? is it like the mobo metal plate touching other metal or something? how could i fix it?

Reply to Coops07

Grounding out simply means a short circuit.

Not to be confused of what a ground does, which is basically taking a built up charge away, and protecting electronics from a static discharge.

Reply to Grimmy

'if' the motherboard was grounded, shouldn't it not start up right away? and why would it only have this problem when i restart from the desktop 'on occasion'??

Reply to Coops07

Geeesh...

If your PC case isn't properly grounded, it will build up static. Once it builds up to a point, it can cause a system crash, or reboot.

There have been stories that I've read the people get shocked by turning the PC off, then find later that their PC would not boot the next day, and the lights and fans are running.

Since you said that it happened after some use, there may be a chance of improper grounding, which if you give it a try and run the MB out of the PC case, might help with your troubleshooting.

Reply to Grimmy

Ok, tested my video card at my friends house and it works fine.
Next i'm going to test my another monitor just in case.
If that is not the problem then I will try and test the motherboard out of the case. If the motherboard is grounded would I have to get it replaced, or how could I fix it myself? I will get back to you again after I test it.

Reply to Coops07

I hope I'm not confusing you too much.

I'll try to clear up what I'm saying, one more time.

The MB needs to be properly grounded when installed in the PC case. If it is not, then it can/will build up a static charge, and depending on where it actually discharges, will cause computer problems (system reboots, window locks, and in some cases fatal MB problems - won't boot or display does not come up).

The way it is properly grounded, is from the bolt stand offs which regluar screws hold the MB to the metal plate it sits on. It is also grounded by the PSU hook up.

Now the other thing I was saying, some people may install the MB on the metal plate, without the proper stand offs that the screws hold the MB to the metal plate.

In some cases, when you look at the MB, physically the board will look bent or warped from the tension caused by the screws, or improper balance of how the stand offs are placed. If part of the MB is touching or very close to the metal plate to where it secured to, it can cause a short circuit from grounding it out.

Now that is the reason for running the MB outside the case, on a non-conductive surface, such as a large piece of cardboard. I would not recommend putting the MB on an anti static bag, since static does occur outside the bag, rather then inside it.

Also again, the MB is grounded by the PSU, so you should be okay to run the MB outside the case for a long period of time to see if you have the same problems that you have mentioned.

I hope that helps clear up any confusion on my posts.

GL

Reply to Grimmy

Ok, still not working.... Here's what I have so far now:
Video card tested on friends computer: Working
Monitor tested on other computer: Working
Motherboard tested outside of computer case on cardboard: Not working

So from what I interpret there is one of two probable problems left.
1) Motherboard
2) CPU

Now I am going to need your help, even though they are both still under warranty, I would like to try and determine which one is the problem. My guess? The cpu.
Alright here is a recap. When I upgraded to a new video card, I got a new motherboard and CPU as well, along with it. The motherboard that I had purchased had a physical defect, so it was RMA'd. While waiting for the RMA, my retailer of the motherboard loned me the same motherboard (Asus K8N4-E Deluxe). So when I installed that motherboard I installed the new CPU and video card as well. The problem which was, "when the computer was restarted from the desktop, on occasion, the monitor would go inactive, but the computer was still running." This would happen about 4-5 times a week so maybe 1 in every 10 restarts from desktop (just an estimation). This problem would always be fixed by manually turning off the computer and turning it back on. When I recieved my replacement motherboard which was the same one that I currently had, the problem happened still about 1 or 2 times over a time period of two days while installing software and drivers as I did a reformat. On the second day of installing files (Note: I had no driver issues) the problem happened again, but would not turn back on.

So now here we are. Since the mointor is still inactive after all this here are my questions:
1) Do you think it is more likely that a problem with the CPU or the motherboard would elevate over time until it became a permenant problem?
2) Is there any other ways I can find out which of the two is the problem?

Thanks for all your help thus far.

Reply to Coops07

You could try the following (Be sure the PC speaker is hooked up or if there is an onboard speaker):

1.) Take out the video card, and both Memory sticks to see if you can hear any bios beeps. (Usually a good sign that the Bios is working)

2.) Inspect the memory modules, look for any burnt traces.

3.) Install one stick of memory, and the video card to see if the display comes up.

4.) Take the one installed memory stick out, and put the other in.

5.) Recheck your CPU installation, to be sure you don't have bent pins.

That is about all I can advise at this point for you.

Other then that, since you said you got a temp MB from the local store, I'd the MB and CPU back to them to help figure out. It is impossible to know which of the 2 is bad without spare MB or CPU.

Reply to Grimmy

Alright thanks a lot for all your help. I'll get back to you whatever happens.

Reply to Coops07

are you sure its ok to remove memory while the computer is running....thats seems dangerous.....
check cpu, no bent pins
checked memory for burnt marks, none
tried each memory stick individually, still doesnt work

Reply to Coops07

Yes it is fine to run the MB without memory, and the video card out.

The reason for that, when the bios knows it can't display errors, it then relies on audio beep errors.

In order to understand what the beeps mean, you may have to do extensive searching to find out what they mean, since bios beep codes may not be the same.

Your doing this to see if the bios is working. But if you don't hear beeps, then:

1.) You either do not have a PC speaker hooked up.
2.) The speaker is not working.
3.) The bios is not working.

http://www.computerhope.com/beep.htm

Above link can help give some common beep codes, but you need to know which bios your MB uses.

Reply to Grimmy

my bios has a female voice lol
yea when i turned on the computer without memory it said "memory test failed" over and over again. what does that mean now?

Reply to Coops07

Pretty much means the bios is working.

The next step I'd take is put one stick of memory in. Leave the video card out.

It should say something about the video card perhaps.

Then I'd reinstall the video card to see if the display comes up.

If it still has problems, at least you know the MB looks like it is functional to a point.

I'd have the CPU tested out at the local store.

Reply to Grimmy

ok took out the video card and left in 1 stick of memory but didnt get any alarm.... what now?

Reply to Coops07

Deleted my other post, mis read..

Did you try the other memory stick?

And try other slots, to see if the bios would say something about the video?

Reply to Grimmy

Only 3 thoughts come to mind:

1.) The memory slot may not be working, or the module. That could be the reason why the display isn't coming up. That's usually more common on laptops. So the MB could be bad at this point.

2.) The video slot may not be working, or seating the card properly, or is having a conflict with another component. You did mention it worked on another system, and your monitor works. Again, the MB maybe bad at this point.

3.) I guess its possible that the CPU is not working. But couldn't hurt to have it verified by the local store.

Reply to Grimmy

Well instead of paying like $20+ to get it verified I'll try to find somebody I know with a working S754 system to test out my CPU. That would be weird though if it was a faulty mobo don't you think? Why would there be the same problem 2 times in a row?

Reply to Coops07

Your guess is as good as mine.

One thing to consider doing, in building any new systems, is to be sure your static free when installing the MB and components.

Anti-Static Wrist Strap

Not sure if you take ESD precaution. Sometimes people do just have bad luck on getting MB 2 to 3 replacements on a build, or they are not understanding ESD, which can cause problems unknowningly to the user.

Reply to Grimmy

Ok, I guess my best way to find the exact problem would be to test the CPU on another working S754 motherboard. That way once i know its either the motherboard or CPU I can RMA/repair accordingly.

Reply to Coops07

one thing I have heard as well is that it is common with these motherboards that the chipset fan fails. though this could have been the problem, when i turn on my computer now, the chipset fan turns on so I guess thats not the problem. my teacher at school gave me a pci video card to try out to see if i can get into the bios. that should also tell me if the problem is the mobo or cpu, if i can't run still then I'm very certain it might be the cpu. otherwise i'll get back to you when I try some stuff out.

Reply to Coops07

I think the MB is having problems, from what I've read. Not sure, but I think your MB should have said something to the effect of, video error, from that one point (left 1 memory module in, left video card out).

Using a PCI instead of PCI-E may work, not sure. Never tried that before (I don't even own a MB with PCI-E), that is if your teacher gave you a reg PCI video card.

From what I understand, anything from ESD to cold solders are to blame for MB problems.

The thing is, the MB itself has different components. Not all components would be effected at the same time.

For example, some MB works fine with RAM/CPU/HD even when the onboard component fails (NIC, video, FDC, and Sound), but may cause the system not to run smoothly.

Which would explain why when people ask, the lights still light up, and the fans run, I hear the HD spin up, whats wrong? Thing is, anything could be wrong without further extensive trouble shooting the system.

Cold Solder would be most apparent condition when the system has ran for awhile, and the fans cause enough vibration to loosen cold solders to the point to where there is no connectivity. Or be a break in the copper traces on the MB from being bent too far, over tighting the screws on the metal plate.

ESD can cause invisible problems, which may take time to be apparent. Chipsets are effected or upset to the point to where they work, but not work properly (reboots, page faults, lockups) and finally fail. Chipsets or sensitive components can be damage to where they don't work at all from ESD, from the very start of installation.

So I hope that helps somewhat of what you maybe going through.

Reply to Grimmy

hey, I'm now 99% sure that the problem is the motherboard. I forgot about the old S754 mobo I have lying around and borrowed an agp video card from the other computer. I used the CPU I have now and hooked everything up and it works. This pretty much means that its the mobo thats causing me problems. So tommorow I am going to bring it back to the retailer and I just had a few questions before I go.
Should I tell them exactly what happened, i.e. the new replacement motherboard worked for about a day and then didn't work or what? should I mention having this problem before? it's just that I don't want them to be suspicious that I might have done something wrong as they have been so in the past. What should I tell them, and how can I prevent this from happening AGAIN? Thanks for all your help thus far.

Reply to Coops07

Just basically tell them, once you got your RMA MB, it worked for a day, then the display wouldn't come up. You tested/trouble-shooted the video card, CPU, monitor, and I guess RAM to determine if those parts were having problems. Turns out all those are working fine in other systems. So now you figured its the MB again.

The only real precaution to take, is to read up on, and take more serious look on ESD or Electro Static Discharge. Like the anti-static wrist band you can buy at a local store for around under 5 bucks, can save you some headaches.

I see you live in Canada, so it seems to me, if it is dry and cold, your going to have ESD problems.

That will help keep your components/MB safe from any static discharge from yourself. Just because you didn't feel/hear/see anything that would be static from yourself, doesn't mean you didn't discharge static from your hands.

To give you a clear understanding of that, it takes 3000 volts for you to feel it. So in turn, you could discharge less.. 1000 volts and not know you did. And that 50-1000 volts just went through a component that is only designed to handle 1.2-1.7v/3.3v/5v/12v. (depending on what part your handling)

Hope that helps. GL

Reply to Grimmy

So I guess this is what I should tell them.
Got rental, had problem a few times, thought it would go away with new mobo. got new mobo, worked for a day or 2 then this happened. troubleshooted all parts and tried with different mobo and video card, system worked so I know its the motherboard.

If this problem has happened before tho I don't want them to blame me for example "your case's ESD killed the mobo", but how am I supposed to know that when I've used the case before and this has never happened?
Should I bring in my whole computer to them or just the mobo?

Reply to Coops07

Just tell them what you want. I'd take the whole case to them to Trouble Shoot themselves.

The ESD part was advice to you, to prevent it from happening for any other build, by using the anti-static wrist band. That wasn't ment for you to tell them what I explained to you, on what I thought happened.

ESD happens when you handle parts (MB, RAM, CPU, Video Card, ect). Again, I guess your still confused about the proper grounding, ESD, and the way I mentioned MB grounding-out (short circuit) from improper installation. They are 3 separate causes, but can cause the same kind of problems on MB.

As far as determining what caused the MB to not boot up, is for them to figure out. Perhaps they will RMA another board for you, based on what you tell them.

I wouldn't worry about the blame being placed, you still have a non working PC any way you look at it. I was only providing what could or may have happened to you, and how to prevent it, as well as basic trouble shooting tips to help figure out what may be wrong.

Reply to Grimmy

yea i talked to the guy on the phone and he told me to bring my whole comp over. i've actually delt with this specific technician b4 when i was getting a powersupply. very nice guy. he said don't worry about getting an rma cuz u most likely will. i'm going to take a look it at for you so you don't have to go through rma after rma until it finally works.
so all in all, i finally got a nice guy and hopefully he will have found the problem by tommorow and i can have my comp back lol.

Reply to Coops07

he couldn't find out what the problem was, i suppose it was just i got unlucky twice in a row. he put in a new mobo and tested it for a few hours and no problems. I now have my computer back working great. thanks for all your help. Problem finalllllllllyyyyyyyyyyyy solved.

Reply to Coops07
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