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Mac os x printer offline message

Tags:
  • Printers
  • Macintosh
  • Epson
  • Mac Os
  • Mac OS X
Last response: in Mac Os X
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October 8, 2012 6:53:27 PM

cannot find reason for printer ofline. Have EPSON 636 printer with MAC 10.6
Could you help?

More about : mac printer offline message

October 8, 2012 7:17:58 PM

Hi :) 

You NEED two things for a printer to work with a MAC...

1, It HAS to be wireless

2, It HAS to be on the AIRPRINT list

All the best Brett :) 
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a b Á Mac OS
October 8, 2012 7:58:56 PM

Neither of those statements are true.
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October 8, 2012 9:50:30 PM

Ijack said:
Neither of those statements are true.



Hi :) 

So answer his question then ???

All the best Brett :) 
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a b Á Mac OS
October 9, 2012 6:30:28 AM

No, I don't have an answer to the problem. As any IT support person can tell you, printer problems are notoriously difficult to diagnose, particularly at a distance.

I have used USB printers, and wirelessly connected printers, with OS X for years (both with built in networking and via external print servers), none of which were on the AIRPRINT list. I've also managed Mac using printers shared by Windows Server. All of these work just fine as long as there are OS X drivers for the printer (which covers most printers nowadays).

A company as successful as Apple would never impose the limits that you posit on their flagship OS.
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October 9, 2012 9:02:02 AM

So the solution is: wait for the poster to give more details like printer specs. :) 
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a b Á Mac OS
October 9, 2012 9:32:16 AM

Well, the OP did say what printer it was (it's certainly an OS X supported printer), and what OS version they are using. I've no personal experience with that printer so I can't offer useful advice (which doesn't mean that I am happy to see incorrect advice). An offline printer can be something as simple as a paper jam to a more complicated issue such as a network problem.

I used to find it hard enough to solve some printer problems when I had access to the computer and the printer; without that it's really tough. The best I can suggest is to follow Apple's recommended troubleshooting procedure as detailed here : http://support.apple.com/kb/TS3140?viewlocale=en_US&loc... (It says 10.5 and earlier but these principles hold for any OS version.)

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October 9, 2012 9:53:39 AM

This is when I remember I need to be specific. My brain meant printer setup lol.
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