I am tired of Asus' attitude of 'we sold it to you, now you're on your own'.

Had an an8-sli deluxe, the fan died. Bought a replacement, a8n32-sli, now it cannot keep the MB battery charged.

Still waiting on the fan replacement for the a8n-sli deluxe, and have no response to the 5 month-old battery that can't hold its charge.

I've been waiting on the fan for 9 months, and have been waiting on a reply for the problem with the battery for 3 months now.

Will I be any happier with dfi's support?

Planned MB is now a DFI Lanparty UT NF4 SLI Expert.

All opinions will be taken with the grain of salt that they deserve....

Hahaha Yep Asus SUX hard core.....

They will tell you anytink possible to make it look like its your fault that the MB isnt working!

I have P5N32 SLI deluxe

Asus says a 550 wat Tagan isnt powerful enough to run this MB and I need a minimum 600 wats!!!!!

Their products are rushed with incomplete Bios... Bios that dont even suport Dual core..... So you have to flash the bios with an old single core chip half the time!

I miss my Abit IC7G..... Abit's good quality stuff even if you must spend a bit more for it you wont suffer the pains of Asus tec suport!

My ASUS mobo worked right out of the box...
As a safety measure I flashed the BIOS, but it was working fine with the default BIOS. Ok ok, I do not have dual-core, and it isn't a high-end system either. But I can't complain, since there's nothing to complain about.

I've read so many posts like this one... I'm starting to think I had luck with my mobo!! Maybe because is a new revision, and it would have several bugs fixed, I don't know...

I've used about 50 asus boards and have never had any problems with any of them ..... a8n32-sli ran dual core out of the box no bios flash ....

You are going to let $10 worth of part piss you off?

I've had no problems with my 2 ASUS motherboards from 2 generations of hardware. Of course, this doesn't mean motherboards are 100% reliable. Bios chips can get damaged, fans can die, capacitors can explode, circuits can become shorted, slots become distorted and sockets burned. Since motherboards carry so many weaknesses in their design most motherboard manufacturers are brilliant at keeping to their warranties. It is, however, a shame that you have received poor service and I certainly will pay attention to it for my next purchase.

I have personally heard similar things about asus rma department. It's pretty nasty when a large company feels it can push around its end users. However I can say worse things about MSI. Basically what it boils down to is there's too many idiots that use their products. Until you've worked at a retail computer store you don't realize just how ignorant the general public can be. From what you've said I do agree with asus fortelling you to bugger off. I just don't agree with how they make false promises.

You're implying that motherboards charge the battery. This is not true.

If your watch battery died would you expect a new one for free?

Again, if your CPU fan quit would you expect it to be replaced under warranty? Fans are a consumable. So I think you'll be waiting for a while.

This is subjective.

From the issues you've described to me about asus. DFI will probably tell you to bugger off. They would probably just find a nicer way of doing it. If you came into my store with the issues you described I would also tell you to get lost.

Here's my opinion:
Stop complaining about consumables. They do not last forever. Your local computer store should be able to sell you a new battery for $3. If you bought a new motherboard because of a $3 battery there's obviously something wrong with you.

If you want a new fan, again, your local computer store can sell you a replacement one for about $5. In fact, if you want to get really fancy I'm sure you can go buy a fancy noiseless one for about $15 or $20. Get a nice little upgrade for your troubles.

I have personally heard similar things about asus rma department. It's pretty nasty when a large company feels it can push around its end users. However I can say worse things about MSI. Basically what it boils down to is there's too many idiots that use their products. Until you've worked at a retail computer store you don't realize just how ignorant the general public can be. From what you've said I do agree with asus fortelling you to bugger off. I just don't agree with how they make false promises.

You're implying that motherboards charge the battery. This is not true.

If your watch battery died would you expect a new one for free?

Again, if your CPU fan quit would you expect it to be replaced under warranty? Fans are a consumable. So I think you'll be waiting for a while.

This is subjective.

From the issues you've described to me about asus. DFI will probably tell you to bugger off. They would probably just find a nicer way of doing it. If you came into my store with the issues you described I would also tell you to get lost.

Here's my opinion:
Stop complaining about consumables. They do not last forever. Your local computer store should be able to sell you a new battery for $3. If you bought a new motherboard because of a $3 battery there's obviously something wrong with you.

If you want a new fan, again, your local computer store can sell you a replacement one for about $5. In fact, if you want to get really fancy I'm sure you can go buy a fancy noiseless one for about $15 or $20. Get a nice little upgrade for your troubles.


And I suppose that if you bought a new 'fridge, and a bit on it died while under warranty, you'd be happy going to an after-market parts supplier and replacing that bit yourself... Yeah, right... Not to mention that this then invalidates the rest of your warranty!

Warranty replacement is what I'm after, I can get a northbridge aftermarket fan for 15$.

As to the battery, again its a warranty issue. And yes, if my new shiny Seiko's battery died, I'd expect a new one installed by a trained tech for free... And Seiko would probably rma the whole watch so they could examine the fault and then fix the process that allowed it out of the manufacturing facility in the first place.

As to us 'idiots' buying parts, please tell me where you work so's I can avoid buying any parts ever from there.

And yes, if my new shiny Seiko's battery died, I'd expect a new one installed by a trained tech for free... And Seiko would probably rma the whole watch so they could examine the fault and then fix the process that allowed it out of the manufacturing facility in the first place.

Idiots like you give the computer business a bad rep...

I have 2 Asus boards for 3-4 years and both being overclocked since day 1, never had any problems

My favorit, P4P800E-Delux died for a couple of days ago, probably caused by long time overheating..or it could be the fact that it been mounted/dismounted several times in different cases, with watercooling mounted on and off, it had a hard life, so understand why it broke.

During these years i asked Asus support one question and i think they could be more helpful

My question:

And the answer i got was this stupid standard answer:

I just orderd a Asus P5B-Deluxe, but i wont bother contacting the support ever again

If I bought a fridge and the motor burnt out a couple months after I got it I would expect it to be replaced. Because the motor is not a consumable! A battery is. I suppose you should complain to the local ice-cream shop for selling you ice-cream that didn't last 15 minutes in the sun. The box guarantees freshness till 2010. What you're asking Asus to do is the same thing as asking a car company to give you a new car because after 3 months the oil is dirty.

Fans are consumables.

Then stop being cheap.

No it's not.

If Seiko is doing that it is good customer service. Companies doing more than what is required is always good for us as consumers but you should not have this expectation.

I would like to take this moment to officially fire you as a customer.

Completey unreasonable to expect that.

Yes. Defective batteries are clearly a problem in the entire watch. You are completely right. Next time you need new brake pads for your car I expect you to replace the entire car.

You remind me of a customer I had a couple months ago that came in with Sony CD-R's and he wanted a refund because he was trying to copy CD's from the Sony recording label and failed. Yes, in the act of trying to steal from Sony he screwed up, and now he expects Sony to re-imburse him for the $3 he spent on CDs with a lifetime warranty. You sir are a jack ass.

It's all to do with your attitude.

Either you believe a product should work for at least a year under a manufacturer's warranty, including fans, batteries etc, because

that's what you paid for

or you don't and warranties become worthless.

I don't beleive it's fair for Joe Average to have to buy new fans and batteries for a new motherboard and install them, adding more onto the price he originally paid, just because the manufacturer put in bad batteries and doesn't check the fans properly.

Some people buy products because they want the peace of mind provided by the warranty. For me (and Croc) that would include everything the product needs to work properly, including fans, batteries etc, otherwise it's been sold while being not up the job it's purported to do.

For antichrysler, it seems that a warranty doesn't cover batteries and fans. How about loose connectors, wobbly capacitors and ill fitting heatsinks? They might be OK for a month or two, but that doesn't stop the board from being craply quality controlled.

And if Asus are putting in cruddy batteries and bad fans, that doesn't say much for their quality control. If they aren't willing to fix it, quick, that says even less about their customer service.

Damn, if I had a brand to protect, this is exactly the kind of thing I'd want to fix, quick. If word got around I'm not even checking batteries and fans, the next step is for people to think I'm not checking more important things, and

BAM!

losing customers by the hundreds.

Or worse, having them bitch about me on open internet forums, peopled by exactly the kind of folk who buy my products...

If I bought a fridge and the motor burnt out a couple months after I got it I would expect it to be replaced. Because the motor is not a consumable! A battery is. I suppose you should complain to the local ice-cream shop for selling you ice-cream that didn't last 15 minutes in the sun. The box guarantees freshness till 2010. What you're asking Asus to do is the same thing as asking a car company to give you a new car because after 3 months the oil is dirty.
What would you do if your car battery was discharged and needed to be replaced after one month?

Fans are consumables. No they are not.

Then stop being cheap.
I would not call anyone who does not want to spend money on what he already paid for cheap. I would call him reasonable. I would call the guy not not wanting to replace a broken component still under warranty cheap.

No it's not. If the battery is 5 months old, it is indeed a warranty issue.

If Seiko is doing that it is good customer service. Companies doing more than what is required is always good for us as consumers but you should not have this expectation.
Maybe not in your store no... But to have a faulty battery replaced?

I would like to take this moment to officially fire you as a customer.
Too late. He will never be your customer and neither will I. Neither will anyone on this forum if they knew which store you represent.

Completey unreasonable to expect that.
No.

Yes. Defective batteries are clearly a problem in the entire watch. You are completely right. Next time you need new brake pads for your car I expect you to replace the entire car.
No, but in this case it would be good customer service to replace the whole watch. Not needed though.

You remind me of a customer I had a couple months ago that came in with Sony CD-R's and he wanted a refund because he was trying to copy CD's from the Sony recording label and failed. Yes, in the act of trying to steal from Sony he screwed up, and now he expects Sony to re-imburse him for the $3 he spent on CDs with a lifetime warranty. You sir are a jack ass.
Not a very smart customer you had. You are the jack ass though.

I had a similar experience with the battery on my A8N-E. They say you have to remove the battery when you reset the motherboared BIOS. I tried, but I could not because it is mounted in plastic. Soon afterwards I had the same problems.

One thing I did notice is that pins only barely touch the battery. I had to bend the pins further and tape them to the battery to resolve the issue. This may be your motherboard's problem as well. After this fix, everything works. It's worth a look and try.