Hello, I have been having this problem for a while and don't know what to do.
While playing games like cod 4, Battlefield BC2, and some other games, all online the computer freezes and the only way to make it move again is to reset.
But lately i have been having other problem. I think it maybe related because all the problems happen while i'm connected to the internet. Lately it has crashed and it appears BSOD message. This is what it says:
Error name: "SYSTEM_SERVICE_EXCEPTION"
"Stop 0x0000003b(0x000000000c0000096, 0xfffff880094f98f1, 0xfffff8800b411cc0, 0x0000000000000000)
kernel.amd64 - Adress fffff880094f98f1 base at fffff88009478000, Datestamp 4581d357"
I think it maybe related because this only happens when i do something on the internet. Watching a video or uploading something, or playing online games.
Plus sometimes it freezes and not even the reset button works. I have to turn it completely off and in 5 seconds turns back again on its own. I don't understand much of it, but i went to event viewer and not all the errors are totally alike, so i don't know if that means the cause is different. I have lots of critical errors and all from the source: kernel power; and event: id 41.
I have other errors with name "KMODE_EXCEPTION_NOT_HANDELED" and other with no name.
All help is welcome, and if possible, could someone try to understand the BSOD error and tell me the cause? My hardware is all new except for the hard drive, so i don't know what to do. Sorry for being so long but i was trying to be as specific as i could.
Thanks in advance.
case: Thermaltake v9.
The coolers are the originals.
About temperatures, is not a problem, i guess.
CPU and MB, 50º in games, GPU until 60º something. Never reaches 70º.
So i don't think that wolud be enough for this to happen.
Have any idea of what could cause that error? i don't it is virus. I ran the antivirus and hasn't found anything. But if no other conclusion comes to mind, i can format. There i will know for sure. But i would rather know every other possibility.