CyberPower UK

http://www.cyberpowersystem.co.uk/

Note: I am not happy.

I am posting here as I ordered from CyberPower UK on 19th November (3 weeks ago today).

The PC I ordered had an estimated despatch date of 30/11 so I arranged to be home for a week from that day onwards. I was happy to see my PC was built on 24/11. However, that is were it all went horribly wrong.

I emailed them on 4/12 to say that ten days had passed since they built my PC and I was wondering if all is well with my order?

I got a email in reply on 5/12 which mentioned my PC was now on the final QC test and expected to be ready by the middle of that week.

I had a message left by CyberPower on 7/12 to say they were going to deliver my computer the next day (8/12) but they found a fault with the memory so they have to order new memory and my order is delayed some time into the next week.

On Saturday, 9/12 CyberPower phoned to say the PC would arrive Monday, 11th (today).

As of Sunday, 10/12 the order tracking section of their site showed the exact same info it had been showing for 16 days:

Accounting - Pass (date: 20/11/2006)
Warehouse - Pass (date: 22/11/2006)
Assembly - Pass (date: 24/11/2006)
Quality Control -
Shipping -
Tracking# -

Today (11/12), that has been updated to:
Accounting - Pass (date: 20/11/2006)
Warehouse - Pass (date: 22/11/2006)
Assembly Pass - (date: 24/11/2006)
Quality Control - Pass (date: 08/12/2006)
Shipping Pass - (date: 08/12/2006)


However, I stayed in again all day today (as they said it was coming today) and I still do not have a computer.

This thing was ordered 3 weeks ago and they build it 17 days ago.

I visited the site a week ago and they were quoting guaranteed Christmas delivery for anyone ordering before 10/12. Well, they are cutting that a bit fine.

My system was built on 24/11 and passed QC on 8/12 - that is 2 weeks. However, I thought I was playing it smart by ordering 19th Nov rather than waiting into December to order.

If anyone has ordered as part of the Christmas guarantee, then you have my sympathy and I wish you luck. It took them 11 days to put my system into QC and that is a 72 hour (3 day) process.

I do not know when my PC is going to arrive, I am entering my 4th week of waiting.

I sent it back as defective and asked for a refund.

Guess what, Cyberpower charge for this - yep, I had to pay to return it as defective.

If I had opted to return it for repair then CyberPower would have collected, repaired and returned for free.

The problem here is CyberPower sent it out as defective - it isn't like something all of a sudden failed to work - it left them defective.

http://img178.imageshack.us/img178 [...] 309so2.png

The connector was not properly in and, in fact, it was being bent upwards by the heatpipe - putting strain on the ATX12V mobo connector. Just look at the above picture link.

To be honest, I consider the heatpipe on the Asus Striker Extreme to be too close to this connector. On mine, it actually invades the space of the ATX12V mobo connector.

The problem I had was that CyberPower would have been aware of this and still sent it out to me.


They've yet to deny the fact that they knew about it.

Hmmm... First link shows two things. You are right that is not a state to send a system out in. Second that the heatpipe design just sucks on the MB.

The second link does suggest some rather flakey packing practices.

I'll give you that with the evidence you present it certainly looks like they are at fault.