Problem with HP cartridge no. 344

Archived from groups: comp.periphs.printers (More info?)

"JD" <john.johndoe@gmail.com> wrote in message
news:b088d15d.0504200345.3c934480@posting.google.com...
> On week-old HP 6540d printer, I'm getting following error:
> ===
> There is a problem with the Tri-color Print Cartridge.
> To solve the problem:
>
> 1. Remove the print cartridge.
> 2. Re-insert the print cartridge.
>
> If the problem persist, Replace the print cartridge.
> ===
>
> The printer won't print anything with this cartridge inserted, except
> the cartridge check page (power + x button). Additionaly, the driver
> shows, that the cartridge is empty, but it isn't (it is new, after
> all).
>
> Is there any way, how to get it working? I'm not rushing to buy a new
> cartridge, because this same could happen again.

You might try cleaning the cartridge contacts as shown at
http://h10025.www1.hp.com/ewfrf/wc [...] =c00058182
It is also rare but possible that you have a cartridge that has failed. In
that case contact HP or your dealer, they should replace the cartridge under
warranty.

Regards,
Bob Headrick, not speaking for my employer HP

Archived from groups: comp.periphs.printers (More info?)

"Bob Headrick" <bobh@proaxis.com> wrote in message news:<116con6fac5js31@corp.supernews.com>...
> cartridge, because this same could happen again.
>
> You might try cleaning the cartridge contacts as shown at
> http://h10025.www1.hp.com/ewfrf/wc [...] =c00058182
> It is also rare but possible that you have a cartridge that has failed. In
> that case contact HP or your dealer, they should replace the cartridge under
> warranty.
>
> Regards,
> Bob Headrick, not speaking for my employer HP

Thank you for you help, Bob.

Cleaning the cartdridge and printer contacts did not help.

It is interesting, that the cartdridge did work out of the box. I
printed the sample page (the fruit picture) and one page with my own
image. Then, few days later, while printing B/W lineart, it started
complaining about color cartdridge.

The power + x button test page shows following:

56. STAT = 8
57. LOI = 95

66. STAT = 0
67. LOI = 91

Other lines are the same for color and bw cartdrige, and the color
patters are printed too.