Big ping with Win 7

System: Windows 7 Ultimate (64b) SP1; 8G Ram; Intel i7 860 OC to 3.8Ghz

The home network consists of a cable modem going to a Vonage VOIP interface/router which then goes to a D-Link 8 port Gigabit switch. Other than this new discovery of the high ping, the system is running fine.

Within the last few weeks I've noticed a definite slowdown on web access. Using Speedtest.net I found my pings and xfer speeds where in the dumper.

A restart of cable modem/router helped the xfer speeds but pings to Philadelphia (20 miles) remained at a high 512ms.

What has been done so far:

A call to Comcast tech support had me connect the cable modem directly to the computer to rule out the Vonage VOIP box and switch. No change in the 513 ms ping to Phila.

Next, Comcast has replaced the cable modem, and cleaned up a number of the cable connectors. No change in the high ping. There is a second, rarely used XP box on the home network and we fired this up - and like magic it returns all low/normal pings - 18 ms to Phila. So this pretty much points to the Win 7 setup.

I've turned off all virus and malware programs; no effect
I disabled all startup services that seem like they would have some effect on the network; cause extra traffic or make scheduled checks for updates, etc. NO effect on the 512 ms ping.

Some simple registry mods to TCP settings have been made to no avail. Have also updated Realtek network drivers - no help either.

I have booted into Safe Mode w/networking and Speedtest.net then reports a correct/reasonable ping to Phila of 13 to 18 ms. SO something is up in the Win 7 setup - but I've ran out of ideas. Searching the net for "high pings in Win7" yields little help.

In the past week the system seems to be getting more and more gummy. Have also ran the (largely useless) registry cleaners to no avail.

=Alan R.
51 answers Last reply
More about ping
  1. Have you tried another network adapter installed in your rig (rather than using the integrated network adapter)? Just a thought as you seem to have ruled out any other possibilities (physical).
  2. I have thought of that, but the fact that I get the correct pings when running under Safe Mode seems to say it is a software rather than hardware. BUT - I'm about ready to try adding a GOOD NIC - any suggestions?
  3. Just thought of something. Have you tried to completely uninstall the Realtek drivers and then reinstall them?

    Also, do you have QOS enabled on the PC in question?
  4. I had to delete the existing drivers to install the latest - I was out of date. No change after that. Have to look into QOS - not sure about that.
  5. QOS is installed, but I have turned OFF TCP/IPv6.

    Recently I did yet another restart of the cable modem and Vonage router. When I rebooted and went to Speedtest.net, the result fell to 40 ms and I thought I'd solved it. Then I went to Pingtest.net and got the same usual low ping. When I re-ran Speedtest again, it was back up to 512ms to Phila.

    I noticed that on Speedtest, there is a graphic in the upper left that indicates the initial send to the target server. When I'm in "slow-mode" it takes 10 'ticks' for that progress bar to fill up. When I run that test under Safe Mode - the progress bar fills in one big blast. maybe I'll contact Speedtest and see what that might mean.
  6. What are the ping results to your router? If they are low ie 1~2ms then its your ISP
  7. fowang said:
    What are the ping results to your router? If they are low ie 1~2ms then its your ISP

    While it could be the ISP, the OP has other devices on his network that do not have this problem. His assessment indicates an issue with Win 7 and its network stack or with the device drivers. In normal mode, his system displays the slow ping times. In safe mode, his times are normal (much better and what should be expected).

    That being the case, a complete uninstall of the device (and its drivers) is recommended. Download and install DriverSweeper. Run it completely remove the network adapter drivers. Then, go into your Device Manager and right click on your network adapter. Select uninstall and answer yes if asked to remove the drivers. Restart the system. If Windows tries to install a stock driver, let it, then test. If not automatically installed, then install the drivers and test.

    Report results back here and we'll proceed as needed.

    HOOAH!!!
  8. Send through a list of the processes running, use hijack this and post the results, im guessing your running an app which is accessing the internet ie p2p app
  9. fowang said:
    Send through a list of the processes running, use hijack this and post the results, im guessing your running an app which is accessing the internet ie p2p app

    This is actually a very good recommendation along with running Malwarebytes (just get the free version) to make sure your rig is clean. +1 to fowang.
  10. Ok folks - thanks for all the recommendations. Have to go out for a bit but will attempt all ideas and get the various software(s) and let you know what happens later todat. This IS most frustrating and I'm sure it is some Win 7 'gotcha'.
  11. Harrzack said:
    Ok folks - thanks for all the recommendations. Have to go out for a bit but will attempt all ideas and get the various software(s) and let you know what happens later todat. This IS most frustrating and I'm sure it is some Win 7 'gotcha'.

    I have several Win 7 systems and none of them perform as you describe, so it really isn't likely the direct result of the OS. Good luck!
  12. Here is a list of all the services that are currently running under Win 7 when I'm getting the low pings:

    Acronis Nonstop Backup Service
    Acronis OS Selector activator
    Acronis Scheduler2 Service
    Adobe Active File Monitor V9
    Akamai NetSession Interface
    Apple Mobile Device
    Application Experience
    Background Intelligent Transfer Service
    Base Filtering Engine
    BitDefender Desktop Update Service
    BitDefender Virus Shield
    Bonjour Service
    BrSplService
    COM+ Event System
    Computer Browser
    Cryptographic Services
    CSIScanner
    DCOM Server Process Launcher
    Desktop Window Manager Session Manager
    DHCP Client
    Diagnostic Policy Service
    Diagnostic Service Host
    Diagnostic System Host
    DNS Client
    Encrypting File System (EFS)
    EpsonBidirectionalService
    Folder Size
    Function Discovery Provider Host
    Function Discovery Resource Publication
    Group Policy Client
    HomeGroup Provider
    Human Interface Device Access
    IKE and AuthIP IPsec Keying Modules
    iPod Service
    IPsec Policy Agent
    LMIGuardianSvc
    MacDrive 8 service
    Mediafour M4LIC service
    MotoHelper Service
    Nalpeiron Licensing Service
    Network Connections
    Network List Service
    Network Location Awareness
    Network Store Interface Service
    Office Software Protection Platform
    Offline Files
    PDAgent
    PDEngine
    Plug and Play
    PnkBstrA
    Portable Device Enumerator Service
    Power
    Print Spooler
    Program Compatibility Assistant Service
    Protected Storage
    Protexis Licensing V2
    Remote Procedure Call (RPC)
    RPC Endpoint Mapper
    Security Accounts Manager
    Security Center
    Server
    Shell Hardware Detection
    SSDP Discovery
    Superfetch
    System Event Notification Service
    TabletServiceWacom
    Task Scheduler
    TCP/IP NetBIOS Helper
    Themes
    User Profile Service
    Windows Audio
    Windows Audio Endpoint Builder
    Windows Driver Foundation - User-mode Driver Framework
    Windows Event Log
    Windows Firewall
    Windows Font Cache Service
    Windows Image Acquisition (WIA)
    Windows Live ID Sign-in Assistant
    Windows Management Instrumentation
    Windows Media Player Network Sharing Service
    Windows Search
    Windows Update
    WinHTTP Web Proxy Auto-Discovery Service
    Workstation
  13. Have you scanned your system with the aforementioned apps yet?
  14. yeah +1 run the apps and give us the information, running services is not what we want.

    Also go to taskmanager and open resource monitor it will show you if there are any applications accessing the internet/network and how much they bandwidth they are using.
  15. Yes - have been using BitDefender Pro and Prevx 3 for about 5 months and ran the free Malwarebytes app yesterday. It found and removed one re-direct the others missed, but it had no effect on the high ping. Overall the system is (IMHO) free and clear of virus's, spyware and all related nasty's.

    FWIW I run a reg cleaner now and then. I think they find stuff to make them look like they are doing something... :-)

    Thought somebody had asked for the running svcs - sorry for the junk info.

    I ran the Highjack This scan, but am not sure what to do with the report.
  16. paste the report here
  17. Ok - below is the report from Hijack this. I just ran resource monitor, watching Net Activity and Processes with Net Activity in a total idle state, and again when I ran the test at Speedtest.net. I have screen shots I can include if it would help. I used Chrome to access the site, and nothing (to my eye) looked suspicious. Some extra svchost.exe's showed up. Prevx & Bitdefender totally shut down.

    could this be a Comcast thing even tho it works in Safe Mode?


    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 12:23:23 PM, on 5/5/2011
    Platform: Windows 7 SP1 (WinNT 6.00.3505)
    MSIE: Internet Explorer v8.00 (8.00.7600.16671)
    Boot mode: Normal

    Running processes:
    H:\Program Files (x86)\Common Files\Acronis\Schedule2\schedhlp.exe
    H:\Program Files (x86)\Internet Download Manager\IDMan.exe
    C:\ProgramData\Macrovision\FLEXnet Connect\11\ISUSPM.exe
    H:\Program Files (x86)\Evernote\Evernote\EvernoteClipper.exe
    H:\Program Files (x86)\Acronis\TrueImageHome\TrueImageMonitor.exe
    H:\Program Files (x86)\iTunes\iTunesHelper.exe
    H:\Program Files (x86)\Unlocker\UnlockerAssistant.exe
    H:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
    H:\Program Files (x86)\Acronis\TrueImageHome\OnlineBackupStandalone\TrueImageMonitor.exe
    H:\Program Files (x86)\Nuance\PDF Create 5\PdfCreate5Hook.exe
    H:\Program Files (x86)\ScanSoft\PaperPort\pptd40nt.exe
    H:\Program Files (x86)\Internet Download Manager\IEMonitor.exe
    H:\Program Files (x86)\PCPitstop\Info Center\InfoCenter.exe
    H:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe
    H:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\acrotray.exe
    H:\Program Files (x86)\Motorola\MotoHelper\MotoHelperAgent.exe
    H:\Program Files (x86)\DAEMON Tools Pro\DTShellHlp.exe
    H:\Program Files (x86)\Mozilla Firefox\firefox.exe
    H:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
    H:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://search.autocompletepro.com/?si=10179&bi=400
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://search.autocompletepro.com/?si=10179&bi=400
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:59172
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 192.168.*.*;*.local
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    R3 - URLSearchHook: (no name) - {88c7f2aa-f93f-432c-8f0e-b7d85967a527} - (no file)
    R3 - URLSearchHook: (no name) - {ba14329e-9550-4989-b3f2-9732e92d17cc} - (no file)
    O1 - Hosts: ::1 localhost
    O2 - BHO: IDM Helper - {0055C089-8582-441B-A0BF-17B458C2A3A8} - H:\Program Files (x86)\Internet Download Manager\IDMIECC.dll
    O2 - BHO: ContributeBHO Class - {074C1DC5-9320-4A9A-947D-C042949C6216} - H:\Program Files (x86)\Adobe\Adobe Contribute CS5\Plugins\IEPlugin\contributeieplugin.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - H:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - H:\PROGRA~1\MICROS~1\Office14\GROOVEEX.DLL
    O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - H:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: (no name) - {9D425283-D487-4337-BAB6-AB8354A81457} - (no file)
    O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - H:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
    O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - H:\PROGRA~1\MICROS~1\Office14\URLREDIR.DLL
    O2 - BHO: ZeonIEEventHelper Class - {DA986D7D-CCAF-47B2-84FE-BFA1549BEBF9} - H:\Program Files (x86)\Nuance\PDF Create 5\Bin\ZeonIEFavClient.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - H:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: SmartSelect - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - H:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
    O3 - Toolbar: Contribute Toolbar - {517BDDE4-E3A7-4570-B21E-2B52B6139FC7} - H:\Program Files (x86)\Adobe\Adobe Contribute CS5\Plugins\IEPlugin\contributeieplugin.dll
    O3 - Toolbar: Nuance PDF - {E3286BF1-E654-42FF-B4A6-5E111731DF6B} - H:\Program Files (x86)\Nuance\PDF Create 5\Bin\ZeonIEFavClient.dll
    O3 - Toolbar: BitDefender Toolbar - {381FFDE8-2394-4F90-B10D-FC6124A40F8C} - C:\Program Files\BitDefender\BitDefender 2011\Antispam32\IEToolbar.dll
    O3 - Toolbar: (no name) - {ba14329e-9550-4989-b3f2-9732e92d17cc} - (no file)
    O3 - Toolbar: (no name) - {30F9B915-B755-4826-820B-08FBA6BD249D} - (no file)
    O3 - Toolbar: (no name) - {9D425283-D487-4337-BAB6-AB8354A81457} - (no file)
    O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - H:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
    O4 - HKLM\..\Run: [TrueImageMonitor.exe] "H:\Program Files (x86)\Acronis\TrueImageHome\TrueImageMonitor.exe"
    O4 - HKLM\..\Run: [FontExpertType1Loader] H:\Program Files (x86)\FontExpert\Type1Loader.exe
    O4 - HKLM\..\Run: [AdobeCS5ServiceManager] "H:\Program Files (x86)\Common Files\Adobe\CS5ServiceManager\CS5ServiceManager.exe" -launchedbylogin
    O4 - HKLM\..\Run: [BitDefender Antiphishing Helper] "C:\Program Files\BitDefender\BitDefender 2011\Antispam32\ieshow.exe"
    O4 - HKLM\..\Run: [iTunesHelper] "H:\Program Files (x86)\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [UnlockerAssistant] "H:\Program Files (x86)\Unlocker\UnlockerAssistant.exe"
    O4 - HKLM\..\Run: [SwitchBoard] H:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "H:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [SSBkgdUpdate] "H:\Program Files (x86)\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
    O4 - HKLM\..\Run: [SAOB Monitor] H:\Program Files (x86)\Acronis\TrueImageHome\OnlineBackupStandalone\TrueImageMonitor.exe
    O4 - HKLM\..\Run: [PPort11reminder] "H:\Program Files (x86)\ScanSoft\PaperPort\Ereg\Ereg.exe" -r "C:\ProgramData\ScanSoft\PaperPort\11\Config\Ereg\Ereg.ini"
    O4 - HKLM\..\Run: [PDFHook] H:\Program Files (x86)\Nuance\PDF Create 5\pdfcreate5hook.exe
    O4 - HKLM\..\Run: [PDF5 Registry Controller] H:\Program Files (x86)\Nuance\PDF Create 5\RegistryController.exe
    O4 - HKLM\..\Run: [PaperPort PTD] "H:\Program Files (x86)\ScanSoft\PaperPort\pptd40nt.exe"
    O4 - HKLM\..\Run: [Nuance OmniPage 17-reminder] "H:\Program Files (x86)\Nuance\OmniPage17\Ereg\Ereg.exe" -r "C:\ProgramData\ScanSoft\OmniPage 17\Ereg\Ereg.ini"
    O4 - HKLM\..\Run: [NBAgent] "H:\Program Files (x86)\Nero\Nero 10\Nero BackItUp\NBAgent.exe" /WinStart
    O4 - HKLM\..\Run: [Info Center] H:\Program Files (x86)\PCPitstop\Info Center\InfoCenter.exe
    O4 - HKLM\..\Run: [IndexSearch] "H:\Program Files (x86)\ScanSoft\PaperPort\IndexSearch.exe"
    O4 - HKLM\..\Run: [HDAudDeck] H:\Program Files (x86)\VIA\VIAudioi\VDeck\VDeck.exe -r
    O4 - HKLM\..\Run: [EEventManager] H:\PROGRA~1\EPSONS~1\EVENTM~1\EEventManager.exe
    O4 - HKLM\..\Run: [Adobe Acrobat Speed Launcher] "H:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrobat_sl.exe"
    O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "H:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrotray.exe"
    O4 - HKCU\..\Run: [IDMan] H:\Program Files (x86)\Internet Download Manager\IDMan.exe /onboot
    O4 - HKCU\..\Run: [OfficeSyncProcess] "C:\Program Files\Microsoft Office\Office14\MSOSYNC.EXE"
    O4 - HKCU\..\Run: [ISUSPM] "C:\ProgramData\Macrovision\FLEXnet Connect\11\ISUSPM.exe" -scheduler
    O4 - HKCU\..\Run: [DAEMON Tools Pro Agent] "H:\Program Files (x86)\DAEMON Tools Pro\DTAgent.exe" -autorun
    O4 - HKCU\..\Run: [Colibri] H:\Program Files (x86)\Colibri\Colibri.exe
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
    O4 - Startup: DreamMail.lnk = H:\Program Files (x86)\DreamMail4\DM2005.exe
    O4 - Startup: EvernoteClipper.lnk = H:\Program Files (x86)\Evernote\Evernote\EvernoteClipper.exe
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O8 - Extra context menu item: Add to Evernote 4.0 - res://H:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll/204
    O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200
    O8 - Extra context menu item: Append Link Target to Existing PDF - res://H:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
    O8 - Extra context menu item: Append the content of the link to existing PDF file - res://H:\Program Files (x86)\Nuance\PDF Create 5\Bin\ZeonIEFavClient.dll/ZeonIEAppend.HTML
    O8 - Extra context menu item: Append the content of the selected links to existing PDF file - res://H:\Program Files (x86)\Nuance\PDF Create 5\Bin\ZeonIEFavClient.dll/ZeonIEAppendSelLinks.HTML
    O8 - Extra context menu item: Append to Existing PDF - res://H:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
    O8 - Extra context menu item: Append to existing PDF file - res://H:\Program Files (x86)\Nuance\PDF Create 5\Bin\ZeonIEFavClient.dll/ZeonIEAppend.HTML
    O8 - Extra context menu item: Convert Link Target to Adobe PDF - res://H:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
    O8 - Extra context menu item: Convert to Adobe PDF - res://H:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
    O8 - Extra context menu item: Create PDF file - res://H:\Program Files (x86)\Nuance\PDF Create 5\Bin\ZeonIEFavClient.dll/ZeonIECapture.HTML
    O8 - Extra context menu item: Create PDF file from the content of the link - res://H:\Program Files (x86)\Nuance\PDF Create 5\Bin\ZeonIEFavClient.dll/ZeonIECapture.HTML
    O8 - Extra context menu item: Create PDF files from the selected links - res://H:\Program Files (x86)\Nuance\PDF Create 5\Bin\ZeonIEFavClient.dll/ZeonIECaptureSelLinks.HTML
    O8 - Extra context menu item: Download all links with IDM - H:\Program Files (x86)\Internet Download Manager\IEGetAll.htm
    O8 - Extra context menu item: Download FLV video content with IDM - H:\Program Files (x86)\Internet Download Manager\IEGetVL.htm
    O8 - Extra context menu item: Download with IDM - H:\Program Files (x86)\Internet Download Manager\IEExt.htm
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office14\EXCEL.EXE/3000
    O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~1\MICROS~2\Office14\ONBttnIE.dll/105
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - H:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - H:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
    O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - H:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - H:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    O9 - Extra button: (no name) - {8DAE90AD-4583-4977-9DD4-4360F7A45C74} - (no file)
    O9 - Extra button: @H:\Program Files (x86)\Evernote\Evernote\Resource.dll,-101 - {A95fe080-8f5d-11d2-a20b-00aa003c157a} - res://H:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll/204 (file missing)
    O9 - Extra 'Tools' menuitem: @H:\Program Files (x86)\Evernote\Evernote\Resource.dll,-101 - {A95fe080-8f5d-11d2-a20b-00aa003c157a} - res://H:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll/204 (file missing)
    O10 - Unknown file in Winsock LSP: h:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
    O10 - Unknown file in Winsock LSP: h:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
    O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
    O16 - DPF: {0067DBFC-A752-458C-AE6E-B9C7E63D4824} (Device Detection) - http://www.logitech.com/devicedetector/plugins/LogitechDeviceDetection32.cab
    O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://utilities.pcpitstop.com/Nirvana/controls/pcmatic.cab
    O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - H:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
    O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - H:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
    O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - H:\Program Files (x86)\Common Files\Acronis\Schedule2\schedul2.exe
    O23 - Service: Adobe Active File Monitor V9 (AdobeActiveFileMonitor9.0) - Adobe Systems Incorporated - H:\Program Files (x86)\Adobe\Elements 9 Organizer\PhotoshopElementsFileAgent.exe
    O23 - Service: Acronis Nonstop Backup Service (afcdpsrv) - Acronis - H:\Program Files (x86)\Common Files\Acronis\CDP\afcdpsrv.exe
    O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
    O23 - Service: Apple Mobile Device - Apple Inc. - H:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: Bonjour Service - Apple Inc. - H:\Program Files (x86)\Bonjour\mDNSResponder.exe
    O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\Windows\SysWOW64\brsvc01a.exe
    O23 - Service: CSIScanner - Prevx - C:\Program Files\Prevx\prevx.exe
    O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
    O23 - Service: EpsonBidirectionalService - SEIKO EPSON CORPORATION - H:\Program Files (x86)\Common Files\EPSON\EBAPI\eEBSVC.exe
    O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
    O23 - Service: FLEXnet Licensing Service 64 - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService64.exe
    O23 - Service: Folder Size (FolderSize) - Brio - C:\Program Files\FolderSize\FolderSizeSvc.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - H:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - H:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Updater Service (gusvc) - Google - H:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\LogiShrd\Bluetooth\lbtserv.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - H:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: LMIGuardianSvc - LogMeIn, Inc. - H:\Program Files (x86)\LogMeIn\x64\LMIGuardianSvc.exe
    O23 - Service: Mediafour M4LIC service (M4LIC) - Mediafour Corporation - H:\Program Files (x86)\Common Files\Mediafour\M4LIC.EXE
    O23 - Service: MacDrive 8 service (MacDrive8Service) - Mediafour Corporation - C:\Program Files\Mediafour\MacDrive 8\MacDrive8Service.exe
    O23 - Service: mental ray 3.8 Satellite for Autodesk 3ds Max 2011 64-bit 64-bit (mi-raysat_3dsmax2011_64) - Unknown owner - C:\Program Files\Autodesk\3ds Max 2011\mentalimages\satellite\raysat_3dsmax2011_64server.exe
    O23 - Service: MotoHelper Service (MotoHelper) - Unknown owner - H:\Program Files (x86)\Motorola\MotoHelper\MotoHelperService.exe
    O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
    O23 - Service: @H:\Program Files (x86)\Nero\Update\NASvc.exe,-200 (NAUpdate) - Nero AG - H:\Program Files (x86)\Nero\Update\NASvc.exe
    O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: Nalpeiron Licensing Service (nlsX86cc) - Nalpeiron Ltd. - C:\Windows\SysWOW64\nlssrv32.exe
    O23 - Service: nl_license_manager - Unknown owner - H:\Program Files (x86)\Next Limit\Licence Manager\nl_license_manager.exe
    O23 - Service: NVIDIA Driver Helper Service (NVSvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
    O23 - Service: Acronis OS Selector activator (OS Selector) - Unknown owner - H:\Program Files (x86)\Acronis\DiskDirector\OSS\reinstall_svc.exe
    O23 - Service: PDAgent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
    O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
    O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe
    O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: Protexis Licensing V2 (PSI_SVC_2) - Protexis Inc. - h:\Program Files (x86)\Common Files\Protexis\License Service\PsiService_2.exe
    O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
    O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
    O23 - Service: Steam Client Service - Valve Corporation - H:\Program Files (x86)\Common Files\Steam\SteamService.exe
    O23 - Service: Adobe SwitchBoard (SwitchBoard) - Adobe Systems Incorporated - H:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
    O23 - Service: TabletServiceWacom - Wacom Technology, Corp. - C:\Program Files\Tablet\Wacom\Wacom_Tablet.exe
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
    O23 - Service: BitDefender Update Server v2 (Update Server) - BitDefender - C:\Program Files\Common Files\BitDefender\BitDefender Arrakis Server\bin\arrakis3.exe
    O23 - Service: BitDefender Desktop Update Service (Updatesrv) - BitDefender S.R.L. - C:\Program Files\BitDefender\BitDefender 2011\updatesrv.exe
    O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
    O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
    O23 - Service: BitDefender Virus Shield (VSSERV) - BitDefender S.R.L. - C:\Program Files\BitDefender\BitDefender 2011\vsserv.exe
    O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
    O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
    O23 - Service: Windows Media Player Network Sharing Service (WMPNetworkSvc) - Unknown owner - H:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

    --
    End of file - 20383 bytes
  18. More weirdness:

    To make sure the malware software shutdown was complete, I did a reboot.
    IMMEDIATELY after the system became idle I ran the speedtest. The ping-bar graphic flew across the page (no stuttering) and the ping was reported at 13 ms! Awesome!

    I waited about a minute and re-ran the test:
    The ping-bar graphic reverted to the "10-step stutter" that has been showing with this prob, and the ping now reported at 513 ms.

    Must be some process that takes a bit to get started and effects the way the packets get sent out... DAMN! :-(
  19. Not a Comcast thing if other devices work properly (and if in Safe Mode). Digging through your report now for any possibilities.
  20. There are a couple of apps i can see that might be causing this high latency

    H:\Program Files (x86)\Internet Download Manager\IDMan.exe 2 of these internet download manager processes

    and

    H:\Program Files (x86)\Acronis\TrueImageHome\OnlineBackupStandalone\TrueImageMonitor.exe

    Try and kill these off and try again
  21. Okay, copy your log and paste into this website:

    http://hjt.networktechs.com/

    Remove the junk it indicates.
  22. COLGeek - tks for the jgt fixit-page - lotsa stuff to look at. Save a copy of the whole result page.

    fowang - I do use DLM but it may not need to be running as a service. The Acronis can def go... have to run out again - will report back later.

    Thanks to all!

    =Alan R.
  23. Simple update: Nothing has had any effect on the high ping. Removed the stuff HJT reported, and no change. Comcast is going to 'opt me out' of a service I didn't know I had - that redirects you to their search page if you mis-type something. Still no change...

    That damn '10-step ping' is trying to tell me something - it is the most visual evidence of the issue. The beat goes on...
  24. Harrzack said:
    Simple update: Nothing has had any effect on the high ping. Removed the stuff HJT reported, and no change. Comcast is going to 'opt me out' of a service I didn't know I had - that redirects you to their search page if you mis-type something. Still no change...

    That damn '10-step ping' is trying to tell me something - it is the most visual evidence of the issue. The beat goes on...

    Have to re-ran HiJack This to confirm removal? Also, have you run MalwareBytes and removed what if may have found?
  25. Have ran and fix (most) of the recomendations of HiJack. MalwareBytes found one ad-ware trojan my other two virus/malware programs missed. Removal made no change in the ping. I do feel the system is clean that way.

    Since it pings fast in Safe Mode and the list of Services is VERY short - my feeling is there is SOME weird service that is causing this. I can't see any odd activity in the Resource Monitor. I may have to resort to turning off groups of services till I find the culprit.

    Thanks for all the ideas - this is DEF a strange one!

    =Alan R.
  26. Harrzack said:
    Have ran and fix (most) of the recomendations of HiJack. MalwareBytes found one ad-ware trojan my other two virus/malware programs missed. Removal made no change in the ping. I do feel the system is clean that way.

    Since it pings fast in Safe Mode and the list of Services is VERY short - my feeling is there is SOME weird service that is causing this. I can't see any odd activity in the Resource Monitor. I may have to resort to turning off groups of services till I find the culprit.

    Thanks for all the ideas - this is DEF a strange one!

    =Alan R.

    Post your current HiJack This log and let us take a look.
  27. Here is a run from a few mins ago. A lot comes up red in the eval site - a lot of 'no file' things. The two Item 10 entries are not handled by HJT - and the other software says they are not a prob.

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 10:55:06 AM, on 5/8/2011
    Platform: Windows 7 SP1 (WinNT 6.00.3505)
    MSIE: Internet Explorer v8.00 (8.00.7600.16671)
    Boot mode: Normal

    Running processes:
    H:\Program Files (x86)\Motorola\MotoHelper\MotoHelperAgent.exe
    H:\Program Files (x86)\Internet Download Manager\IDMan.exe
    C:\ProgramData\Macrovision\FLEXnet Connect\11\ISUSPM.exe
    H:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
    H:\Program Files (x86)\Evernote\Evernote\EvernoteClipper.exe
    H:\Program Files (x86)\iTunes\iTunesHelper.exe
    H:\Program Files (x86)\Unlocker\UnlockerAssistant.exe
    H:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
    H:\Program Files (x86)\Acronis\TrueImageHome\OnlineBackupStandalone\TrueImageMonitor.exe
    H:\Program Files (x86)\Nuance\PDF Create 5\PdfCreate5Hook.exe
    H:\Program Files (x86)\ScanSoft\PaperPort\pptd40nt.exe
    H:\Program Files (x86)\PCPitstop\Info Center\InfoCenter.exe
    H:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe
    H:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\acrotray.exe
    H:\Program Files (x86)\Internet Download Manager\IEMonitor.exe
    H:\Program Files (x86)\DAEMON Tools Pro\DTShellHlp.exe
    H:\Program Files (x86)\Evernote\Evernote\EvernoteTray.exe
    H:\Program Files (x86)\Evernote\Evernote\Evernote.exe
    H:\Program Files (x86)\iTunes\iTunes.exe
    H:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceHelper.exe
    H:\Program Files (x86)\Common Files\Apple\Apple Application Support\distnoted.exe
    H:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://search.autocompletepro.com/?si=10179&bi=400
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://search.autocompletepro.com/?si=10179&bi=400
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:59172
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 192.168.*.*;*.local
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O1 - Hosts: ::1 localhost
    O2 - BHO: IDM Helper - {0055C089-8582-441B-A0BF-17B458C2A3A8} - H:\Program Files (x86)\Internet Download Manager\IDMIECC.dll
    O2 - BHO: ContributeBHO Class - {074C1DC5-9320-4A9A-947D-C042949C6216} - H:\Program Files (x86)\Adobe\Adobe Contribute CS5\Plugins\IEPlugin\contributeieplugin.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - H:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - H:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - H:\PROGRA~1\MICROS~1\Office14\GROOVEEX.DLL
    O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - H:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - H:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
    O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - H:\PROGRA~1\MICROS~1\Office14\URLREDIR.DLL
    O2 - BHO: ZeonIEEventHelper Class - {DA986D7D-CCAF-47B2-84FE-BFA1549BEBF9} - H:\Program Files (x86)\Nuance\PDF Create 5\Bin\ZeonIEFavClient.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - H:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: SmartSelect - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - H:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
    O3 - Toolbar: Contribute Toolbar - {517BDDE4-E3A7-4570-B21E-2B52B6139FC7} - H:\Program Files (x86)\Adobe\Adobe Contribute CS5\Plugins\IEPlugin\contributeieplugin.dll
    O3 - Toolbar: Nuance PDF - {E3286BF1-E654-42FF-B4A6-5E111731DF6B} - H:\Program Files (x86)\Nuance\PDF Create 5\Bin\ZeonIEFavClient.dll
    O3 - Toolbar: BitDefender Toolbar - {381FFDE8-2394-4F90-B10D-FC6124A40F8C} - C:\Program Files\BitDefender\BitDefender 2011\Antispam32\IEToolbar.dll
    O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - H:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
    O4 - HKLM\..\Run: [FontExpertType1Loader] H:\Program Files (x86)\FontExpert\Type1Loader.exe
    O4 - HKLM\..\Run: [AdobeCS5ServiceManager] "H:\Program Files (x86)\Common Files\Adobe\CS5ServiceManager\CS5ServiceManager.exe" -launchedbylogin
    O4 - HKLM\..\Run: [BitDefender Antiphishing Helper] "C:\Program Files\BitDefender\BitDefender 2011\Antispam32\ieshow.exe"
    O4 - HKLM\..\Run: [iTunesHelper] "H:\Program Files (x86)\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [UnlockerAssistant] "H:\Program Files (x86)\Unlocker\UnlockerAssistant.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "H:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [SSBkgdUpdate] "H:\Program Files (x86)\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
    O4 - HKLM\..\Run: [SAOB Monitor] H:\Program Files (x86)\Acronis\TrueImageHome\OnlineBackupStandalone\TrueImageMonitor.exe
    O4 - HKLM\..\Run: [PPort11reminder] "H:\Program Files (x86)\ScanSoft\PaperPort\Ereg\Ereg.exe" -r "C:\ProgramData\ScanSoft\PaperPort\11\Config\Ereg\Ereg.ini"
    O4 - HKLM\..\Run: [PDFHook] H:\Program Files (x86)\Nuance\PDF Create 5\pdfcreate5hook.exe
    O4 - HKLM\..\Run: [PDF5 Registry Controller] H:\Program Files (x86)\Nuance\PDF Create 5\RegistryController.exe
    O4 - HKLM\..\Run: [PaperPort PTD] "H:\Program Files (x86)\ScanSoft\PaperPort\pptd40nt.exe"
    O4 - HKLM\..\Run: [Info Center] H:\Program Files (x86)\PCPitstop\Info Center\InfoCenter.exe
    O4 - HKLM\..\Run: [IndexSearch] "H:\Program Files (x86)\ScanSoft\PaperPort\IndexSearch.exe"
    O4 - HKLM\..\Run: [HDAudDeck] H:\Program Files (x86)\VIA\VIAudioi\VDeck\VDeck.exe -r
    O4 - HKLM\..\Run: [EEventManager] H:\PROGRA~1\EPSONS~1\EVENTM~1\EEventManager.exe
    O4 - HKLM\..\Run: [Adobe Acrobat Speed Launcher] "H:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrobat_sl.exe"
    O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "H:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrotray.exe"
    O4 - HKCU\..\Run: [IDMan] H:\Program Files (x86)\Internet Download Manager\IDMan.exe /onboot
    O4 - HKCU\..\Run: [OfficeSyncProcess] "C:\Program Files\Microsoft Office\Office14\MSOSYNC.EXE"
    O4 - HKCU\..\Run: [ISUSPM] "C:\ProgramData\Macrovision\FLEXnet Connect\11\ISUSPM.exe" -scheduler
    O4 - HKCU\..\Run: [DAEMON Tools Pro Agent] "H:\Program Files (x86)\DAEMON Tools Pro\DTAgent.exe" -autorun
    O4 - HKCU\..\Run: [SpybotSD TeaTimer] H:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
    O4 - Startup: AutorunsDisabled
    O4 - Startup: EvernoteClipper.lnk = H:\Program Files (x86)\Evernote\Evernote\EvernoteClipper.exe
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O8 - Extra context menu item: Add to Evernote 4.0 - res://H:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll/204
    O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200
    O8 - Extra context menu item: Append Link Target to Existing PDF - res://H:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
    O8 - Extra context menu item: Append the content of the link to existing PDF file - res://H:\Program Files (x86)\Nuance\PDF Create 5\Bin\ZeonIEFavClient.dll/ZeonIEAppend.HTML
    O8 - Extra context menu item: Append the content of the selected links to existing PDF file - res://H:\Program Files (x86)\Nuance\PDF Create 5\Bin\ZeonIEFavClient.dll/ZeonIEAppendSelLinks.HTML
    O8 - Extra context menu item: Append to Existing PDF - res://H:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
    O8 - Extra context menu item: Append to existing PDF file - res://H:\Program Files (x86)\Nuance\PDF Create 5\Bin\ZeonIEFavClient.dll/ZeonIEAppend.HTML
    O8 - Extra context menu item: Convert Link Target to Adobe PDF - res://H:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
    O8 - Extra context menu item: Convert to Adobe PDF - res://H:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
    O8 - Extra context menu item: Create PDF file - res://H:\Program Files (x86)\Nuance\PDF Create 5\Bin\ZeonIEFavClient.dll/ZeonIECapture.HTML
    O8 - Extra context menu item: Create PDF file from the content of the link - res://H:\Program Files (x86)\Nuance\PDF Create 5\Bin\ZeonIEFavClient.dll/ZeonIECapture.HTML
    O8 - Extra context menu item: Create PDF files from the selected links - res://H:\Program Files (x86)\Nuance\PDF Create 5\Bin\ZeonIEFavClient.dll/ZeonIECaptureSelLinks.HTML
    O8 - Extra context menu item: Download all links with IDM - H:\Program Files (x86)\Internet Download Manager\IEGetAll.htm
    O8 - Extra context menu item: Download FLV video content with IDM - H:\Program Files (x86)\Internet Download Manager\IEGetVL.htm
    O8 - Extra context menu item: Download with IDM - H:\Program Files (x86)\Internet Download Manager\IEExt.htm
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office14\EXCEL.EXE/3000
    O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~1\MICROS~2\Office14\ONBttnIE.dll/105
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - H:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - H:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
    O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - H:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - H:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - H:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - H:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O10 - Unknown file in Winsock LSP: h:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
    O10 - Unknown file in Winsock LSP: h:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
    O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
    O16 - DPF: {0067DBFC-A752-458C-AE6E-B9C7E63D4824} (Device Detection) - http://www.logitech.com/devicedetector/plugins/LogitechDeviceDetection32.cab
    O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://utilities.pcpitstop.com/Nirvana/controls/pcmatic.cab
    O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - H:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
    O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - H:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
    O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
    O23 - Service: Apple Mobile Device - Apple Inc. - H:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: Bonjour Service - Apple Inc. - H:\Program Files (x86)\Bonjour\mDNSResponder.exe
    O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\Windows\SysWOW64\brsvc01a.exe
    O23 - Service: CSIScanner - Prevx - C:\Program Files\Prevx\prevx.exe
    O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
    O23 - Service: EpsonBidirectionalService - SEIKO EPSON CORPORATION - H:\Program Files (x86)\Common Files\EPSON\EBAPI\eEBSVC.exe
    O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
    O23 - Service: FLEXnet Licensing Service 64 - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService64.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - H:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - H:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Updater Service (gusvc) - Google - H:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\LogiShrd\Bluetooth\lbtserv.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - H:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: LMIGuardianSvc - LogMeIn, Inc. - H:\Program Files (x86)\LogMeIn\x64\LMIGuardianSvc.exe
    O23 - Service: MacDrive 8 service (MacDrive8Service) - Mediafour Corporation - C:\Program Files\Mediafour\MacDrive 8\MacDrive8Service.exe
    O23 - Service: mental ray 3.8 Satellite for Autodesk 3ds Max 2011 64-bit 64-bit (mi-raysat_3dsmax2011_64) - Unknown owner - C:\Program Files\Autodesk\3ds Max 2011\mentalimages\satellite\raysat_3dsmax2011_64server.exe
    O23 - Service: MotoHelper Service (MotoHelper) - Unknown owner - H:\Program Files (x86)\Motorola\MotoHelper\MotoHelperService.exe
    O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
    O23 - Service: @H:\Program Files (x86)\Nero\Update\NASvc.exe,-200 (NAUpdate) - Nero AG - H:\Program Files (x86)\Nero\Update\NASvc.exe
    O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: Nalpeiron Licensing Service (nlsX86cc) - Nalpeiron Ltd. - C:\Windows\SysWOW64\nlssrv32.exe
    O23 - Service: nl_license_manager - Unknown owner - H:\Program Files (x86)\Next Limit\Licence Manager\nl_license_manager.exe
    O23 - Service: NVIDIA Driver Helper Service (NVSvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
    O23 - Service: Acronis OS Selector activator (OS Selector) - Unknown owner - H:\Program Files (x86)\Acronis\DiskDirector\OSS\reinstall_svc.exe
    O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
    O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe
    O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: Protexis Licensing V2 (PSI_SVC_2) - Protexis Inc. - h:\Program Files (x86)\Common Files\Protexis\License Service\PsiService_2.exe
    O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - H:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe
    O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
    O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
    O23 - Service: Steam Client Service - Valve Corporation - H:\Program Files (x86)\Common Files\Steam\SteamService.exe
    O23 - Service: Adobe SwitchBoard (SwitchBoard) - Adobe Systems Incorporated - H:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
    O23 - Service: TabletServiceWacom - Wacom Technology, Corp. - C:\Program Files\Tablet\Wacom\Wacom_Tablet.exe
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
    O23 - Service: BitDefender Update Server v2 (Update Server) - BitDefender - C:\Program Files\Common Files\BitDefender\BitDefender Arrakis Server\bin\arrakis3.exe
    O23 - Service: BitDefender Desktop Update Service (Updatesrv) - BitDefender S.R.L. - C:\Program Files\BitDefender\BitDefender 2011\updatesrv.exe
    O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
    O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
    O23 - Service: BitDefender Virus Shield (VSSERV) - BitDefender S.R.L. - C:\Program Files\BitDefender\BitDefender 2011\vsserv.exe
    O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
    O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)

    --
    End of file - 18638 bytes
  28. I have turned off a lot of the obvious services and they had no effect. Also ran Spy-Bot Search & Destroy. It added about 1,000 (!) items to my host file to block spam, but nothing else it reported had any bearing on the high ping.

    I've done some tracert runs, and a number of sites fail on timeout.

    When I use the command line PING, if I enter 'www.comcast.net' I get a response from a1526.g.akami.net! A ping to 'www.apple.com' gets a response from e3191.c.akamiedge.net. WTF???
  29. Just ran HJT and did all the fixes recommended by the HJT Analyzer site, then re-ran HJT - and took the new log back to the analyzer site - and the same items (allegedly deleted by HJT) were still there.
  30. Harrzack said:
    I have turned off a lot of the obvious services and they had no effect. Also ran Spy-Bot Search & Destroy. It added about 1,000 (!) items to my host file to block spam, but nothing else it reported had any bearing on the high ping.

    I've done some tracert runs, and a number of sites fail on timeout.

    When I use the command line PING, if I enter 'www.comcast.net' I get a response from a1526.g.akami.net! A ping to 'www.apple.com' gets a response from e3191.c.akamiedge.net. WTF???

    This is not unusual. Those are sites that provide services to Comcast and Apple (and others). Nothing to be concerned about.

    Also, what toolbars do you have loaded with your browsers and what browser is your default?
  31. Default browser is Firefox 4 and use Chrome as a secondary. Run Speedtest.net from both - same results either way. Minimal toolbars - HATE when they slip those puppies in behind your back! Have only Stumbleupon and WebDev in Firefox, none in Chrome.
    I enable/disable the bars via the "View" option according to use.
  32. DO you have CCleaner installed? If not, go to piriform.com/ccleaner and get the current version. Run the registry cleaner (tab on upper left side of window when CCleaner opens) until the registry has no other errors. You do not need to save previous versions of the registry (you'll see what I mean).

    Then rerun HiJack This. Looks like a lot of the stuff you previously removed still have pointers in the registry making it hard to see what still might be going on.

    Also, have you looked at msconfig or modified your settings with it at all?
  33. Also, what are you using FlexNet Connect for? Looks like a potential issue to me...
  34. Yes - have been using CCleaner for some time - I had gotten the idea that registery cleaners were useless... but CC did look well done. I'll give CC and Hijack another run and see what happs. The Flexnet is now disabled - must have been from some demo app I tried..
  35. Ran CCleaner and Hijack a couple times. CCleaner reports zero errors but Hijack keeps coming back with the same errors... sorta suspicious... have disabled the Flexnet stuff and a few others - running a selective startup - but still the same old "ten-hop" ping on Speedtest and the 512 ms ping. WTF???? :-)
  36. Have you run a tracert from Safe Mode (with Networking)? Also, I assume you have SP1 installed (for Win 7). Is that correct?

    Also, could you provide a list of installed apps?
  37. Yes - SP1 installed. Think I ran tracert in SM but have done so MANY things now my brain is fried! I got SmartSniff from NirSoft.net and watched the traffic during a run of Speedtest.net. Seeing nothing odd - but do have to study this a bit to understand what is going on. Lotta apps on the machine - think Bitdefender (which isn't working right) looks at almost 100,000 files!
  38. Just go into Control Panel/Programs and Features and make a list of your installed apps. Also, the version of BitDefender you are using provides a firewall as well. Correct? Have you tried disabling the firewall to see how performance changes?
  39. Here is a list of the programs. I don't see specific place in BD to turn off the firewall, but have TOTALLY disabled all features in it, as well as shut down Prevx and it had no effect.


    Installed Programs

    --------------------------------------------------------------------------------


    Program Version Inst. Size
    Acrobat X Suite 1.0 Unknown
    Adobe Acrobat X Pro - English, Français, Deutsch 10.0.3 Unknown
    Adobe AIR 2.6.0.19140 Unknown
    Adobe AIR 2.6.0.19140 Unknown
    Adobe Captivate Quiz Results Analyzer 1.0 Unknown
    Adobe Captivate Quiz Results Analyzer 1.0 Unknown
    Adobe Captivate Reviewer 2.0 Unknown
    Adobe Captivate Reviewer 2.0 Unknown
    Adobe Creative Suite 5 Master Collection 5.0 Unknown
    Adobe Flash Player 10 ActiveX 64-bit 10.3.162.28 Unknown
    Adobe Flash Player 10 Plugin 10.2.159.1 Unknown
    Adobe Photoshop Lightroom 3.4 64-bit 3.4.1 Unknown
    Akamai NetSession Interface Unknown
    Alien Skin Exposure 3 Unknown
    Alien Skin Eye Candy 6 Unknown
    Alien Skin Snap Art 2 Unknown
    Apple Application Support 1.5.1 Unknown
    Apple Mobile Device Support 3.4.0.25 Unknown
    Autodesk 3ds Max 2011 64-bit 13.1.0.114 Unknown
    Autodesk DirectConnect 2010 R1 (64-bit) 4.0.296.0 Unknown
    Autodesk MatchMover 2011 64-bit 13.00.0000 Unknown
    Autodesk Maya 2011 64-bit 13.00.0000 Unknown
    Autodesk Maya 2011 English Documentation 64-bit 13.0 Unknown
    Autodesk Mudbox 2011 64-bit 2011.0.0 Unknown
    Avid Studio Bonus Content 1.0.0.325 Unknown
    Avid Studio Plugins 1.0.0.2804 Unknown
    Avid Studio Registration Freebie - Adorage Vol. 11 Selection 1.0.0.2804 Unknown
    Avid Studio 1.0.0.2804 Unknown
    AVS Cover Editor 2.0.1.3 Unknown
    AVS Disc Creator version 5.0.1 Unknown
    AVS DVD Copy version 4.1.1 Unknown
    AVS Screen Capture version 2.0.1 Unknown
    AVS Update Manager 1.0 Unknown
    AVS Video Converter 7 Unknown
    AVS Video Editor 5 Unknown
    AVS Video Recorder 2.4 Unknown
    AVS4YOU Software Navigator 1.4 Unknown
    BitDefender Antivirus Pro 2011 14.0.28 Unknown
    BitDefender Antivirus Pro 2011 14.0.28 Unknown
    Bonjour 2.0.5.0 Unknown
    BulletStorm 1.0.0001.130 Unknown
    CCleaner 3.06 Unknown
    Complete Training for Avid Studio Unknown
    Composite 2011 (64-bit) 6.0.0 Unknown
    CPUID CPU-Z 1.56 Unknown
    CPUID HWMonitor Pro 1.11 Unknown
    Crysis 2 Demo Unknown
    Crysis® 2 1.0.0.0 Unknown
    Darkspore™ [english] 1.00.0000 Unknown
    DCS A-10C 1.1.0.6 Unknown
    Definition update for Microsoft Office 2010 (KB982726) Unknown
    Dfx for Adobe Photoshop (64 Bit) Unknown
    Dfx for Adobe Photoshop (64 Bit) Unknown
    Dfx for Adobe Photoshop (64 Bit) 2.0.2.1 Unknown
    DivX Player 2.5.3 Unknown
    DivX Pro Codec Adware 5.1.1 Unknown
    EMCO MoveOnBoot 2.2 2.2.4.3418 Unknown
    EnableWERtoAvid64 1.00.0000 Unknown
    ENE CIR Receiver Driver 2.7.4.3 Unknown
    EPSON Printer Software Unknown
    eReg 1.20.138.34 Unknown
    Evernote v. 4.3.1 4.3.1.4479 Unknown
    FLV Downloader V 6.96.0 6.96.0.0 Unknown
    FLV.com FLV Converter V 2.92 2.92.0.0 Unknown
    Folder Size for Windows (64-bit) 2.5 Unknown
    Fractal eXtreme 64-bit 2.0.4 Unknown
    Genetica 3.5 3.50.2175 Unknown
    Google Chrome 11.0.696.60 Unknown
    Google Update Helper 1.3.21.53 Unknown
    Hard Disk Low Level Format Tool 2.36 build 1181 Unknown
    HD Tune Pro 4.60 Unknown
    HiJackThis 1.0.0 Unknown
    IconHandler 64 bit 2.0 Unknown
    Info Center 1.0.0.1 1.0.0.1 Unknown
    Internet Download Manager Unknown
    iTunes 10.2.2.12 Unknown
    Java Auto Updater 2.0.3.1 Unknown
    Knoll Light Factory EZ Studio Unknown
    Logitech Gaming Software 7.00 7.00.291 Unknown
    Logitech SetPoint 6.22 6.22.24 Unknown
    MacDrive 8 8.0.6.52 Unknown
    Magic Bullet Looks Studio Unknown
    Malwarebytes' Anti-Malware Unknown
    Microsoft .NET Framework 4 Client Profile 4.0.30319 Unknown
    Microsoft .NET Framework 4 Client Profile 4.0.30319 Unknown
    Microsoft .NET Framework 4 Extended 4.0.30319 Unknown
    Microsoft .NET Framework 4 Extended 4.0.30319 Unknown
    Microsoft Application Error Reporting 12.0.6015.5000 Unknown
    Microsoft Games for Windows - LIVE Redistributable 3.5.88.0 Unknown
    Microsoft Games for Windows Marketplace 3.5.50.0 Unknown
    Microsoft Office Access MUI (English) 2010 14.0.4763.1000 Unknown
    Microsoft Office Access Setup Metadata MUI (English) 2010 14.0.4763.1000 Unknown
    Microsoft Office Excel MUI (English) 2010 14.0.4763.1000 Unknown
    Microsoft Office Groove MUI (English) 2010 14.0.4763.1000 Unknown
    Microsoft Office InfoPath MUI (English) 2010 14.0.4763.1000 Unknown
    Microsoft Office Office 32-bit Components 2010 14.0.4763.1000 Unknown
    Microsoft Office OneNote MUI (English) 2010 14.0.4763.1000 Unknown
    Microsoft Office Outlook MUI (English) 2010 14.0.4763.1000 Unknown
    Microsoft Office PowerPoint MUI (English) 2010 14.0.4763.1000 Unknown
    Microsoft Office Professional Plus 2010 14.0.4763.1000 Unknown
    Microsoft Office Professional Plus 2010 14.0.4763.1000 Unknown
    Microsoft Office Proof (English) 2010 14.0.4763.1000 Unknown
    Microsoft Office Proof (French) 2010 [french (france)] 14.0.4763.1000 Unknown
    Microsoft Office Proof (Spanish) 2010 [spanish (spain, international sort)] 14.0.4763.1000 Unknown
    Microsoft Office Proofing (English) 2010 14.0.4763.1000 Unknown
    Microsoft Office Publisher MUI (English) 2010 14.0.4763.1000 Unknown
    Microsoft Office Shared 32-bit MUI (English) 2010 14.0.4763.1000 Unknown
    Microsoft Office Shared MUI (English) 2010 14.0.4763.1000 Unknown
    Microsoft Office Shared Setup Metadata MUI (English) 2010 14.0.4763.1000 Unknown
    Microsoft Office Word MUI (English) 2010 14.0.4763.1000 Unknown
    Microsoft Silverlight 4.0.60310.0 Unknown
    Microsoft SQL Server 2005 Compact Edition [ENU] 3.1.0000 Unknown
    Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 8.0.50727.4053 Unknown
    Microsoft Visual C++ 2005 Redistributable - KB2467175 8.0.51011 Unknown
    Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 8.0.51011 Unknown
    Microsoft Visual C++ 2005 Redistributable (x64) 8.0.56336 Unknown
    Microsoft Visual C++ 2005 Redistributable Unknown
    Microsoft Visual C++ 2005 Redistributable 8.0.56336 Unknown
    Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148 9.0.30729.4148 Unknown
    Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 9.0.30729.5570 Unknown
    Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 9.0.30729.5570 Unknown
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 9.0.21022 Unknown
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 9.0.30729 Unknown
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 9.0.30729.4148 Unknown
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 Unknown
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 10.0.30319 Unknown
    Microsoft_VC80_ATL_x86_x64 8.0.50727.4053 Unknown
    Microsoft_VC80_ATL_x86 8.0.50727.4053 Unknown
    Microsoft_VC80_CRT_x86_x64 8.0.50727.4053 Unknown
    Microsoft_VC80_CRT_x86 8.0.50727.4053 Unknown
    Microsoft_VC80_MFC_x86_x64 8.0.50727.4053 Unknown
    Microsoft_VC80_MFC_x86 8.0.50727.4053 Unknown
    Microsoft_VC80_MFCLOC_x86_x64 80.50727.4053 Unknown
    Microsoft_VC80_MFCLOC_x86 8.0.50727.4053 Unknown
    Microsoft_VC90_ATL_x86_x64 1.00.0000 Unknown
    Microsoft_VC90_ATL_x86 1.00.0000 Unknown
    Microsoft_VC90_CRT_x86_x64 1.00.0000 Unknown
    Microsoft_VC90_CRT_x86 1.00.0000 Unknown
    Microsoft_VC90_MFC_x86_x64 1.00.0000 Unknown
    Microsoft_VC90_MFC_x86 1.00.0000 Unknown
    Microsoft_VC90_MFCLOC_x86 1.00.0000 Unknown
    Motorola Mobile Drivers Installation 4.9.0 4.9.0 Unknown
    Mozilla Firefox 4.0.1 (x86 en-US) 4.0.1 Unknown
    Mozilla Firefox 4.0b12 (x86 en-GB) 4.0b12 Unknown
    Nero Update 1.0.10900.31.0 Unknown
    Nuance PDF Create! 5 5.20.6400 Unknown
    NVIDIA 3D Vision Driver 266.58 [english (united states)] 266.58 Unknown
    NVIDIA Control Panel 266.58 [english (united states)] 266.58 Unknown
    NVIDIA Graphics Driver 266.58 [english (united states)] 266.58 Unknown
    NVIDIA Install Application [english (united states)] 2.265.36.0 Unknown
    NVIDIA PhysX System Software 9.10.0514 [english (united states)] 9.10.0514 Unknown
    NVIDIA PhysX 9.10.0224 Unknown
    PerfectDisk 11 Professional 11.00.185 Unknown
    PerformanceTest v7.0 (64-bit) 7.0 Unknown
    Ping-Probe 2.0 2.0.0 Unknown
    Pinnacle Creative Pack Volume 1 1.20.0000.04 Unknown
    Pinnacle Creative Pack Volume 2 1.00.0000.16 Unknown
    Pinnacle Video Driver 12.1.0.030 Unknown
    Portal 2 Unknown
    Poser Pro 2010 Content 8.0.0 Unknown
    POV-Ray for Windows v3.62 3.62 Unknown
    Prevx 3.0.5.220 Unknown
    PxMergeModule 1.00.0000 Unknown
    Quake Live Mozilla Plugin 1.0.433 Unknown
    Realtek Ethernet Controller Driver For Windows 7 [english] 7.23.623.2010 Unknown
    Recuva 1.39 Unknown
    Red Giant ToonIt Studio Unknown
    Safari 5.33.21.1 Unknown
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841) 1 Unknown
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708) 1 Unknown
    Security Update for Microsoft .NET Framework 4 Extended (KB2416472) 1 Unknown
    Security Update for Microsoft Excel 2010 (KB2466146) Unknown
    Security Update for Microsoft Office 2010 (KB2289078) Unknown
    Security Update for Microsoft Office 2010 (KB2289161) Unknown
    Security Update for Microsoft Office 2010 (KB2289161) Unknown
    Security Update for Microsoft PowerPoint 2010 (KB2519975) Unknown
    Security Update for Microsoft Publisher 2010 (KB2409055) Unknown
    Security Update for Microsoft Word 2010 (KB2345000) Unknown
    Speccy 1.07 Unknown
    Spybot - Search & Destroy 1.6.2 Unknown
    StartUpProject 3.5.0 Unknown
    SureThing Express Labeler Unknown
    Sylpheed 3.1 3.1 Unknown
    TeamSpeak 3 Client Unknown
    TeamSpeak 3 Client Unknown
    TheBat! Home v5.0.8 5.0.8 Unknown
    Total Uninstall 5.9.3 5.9.3 Unknown
    Trapcode 3DStroke Studio Unknown
    Trapcode Particular Studio Unknown
    Trapcode Shine Studio Unknown
    TwistedBrush Pro Studio Unknown
    TwistedBrush Pro Studio Unknown
    ubCore64 5.62 5.62 Unknown
    Unity Web Player Unknown
    Unity Web Player Unknown
    Update for Microsoft .NET Framework 4 Client Profile (KB2473228) 1 Unknown
    Update for Microsoft Office 2010 (KB2202188) Unknown
    Update for Microsoft Office 2010 (KB2413186) Unknown
    Update for Microsoft Office 2010 (KB2413186) Unknown
    Update for Microsoft Office 2010 (KB2413186) Unknown
    Update for Microsoft Office 2010 (KB2494150) Unknown
    Update for Microsoft OneNote 2010 (KB2493983) Unknown
    Update for Microsoft Outlook Social Connector (KB2441641) Unknown
    Update for Microsoft Outlook Social Connector (KB2441641) Unknown
    VueScan Unknown
    Vuze Remote Toolbar 6.2.7.3 Unknown
    Vuze 4.6 Unknown
    Wacom Tablet 6.1.6-7 Unknown
    WinDirStat 1.1.2 Unknown
    WinDirStat 1.1.2 Unknown
    Windows Live Communications Platform 15.4.3502.0922 Unknown
    Windows Live Essentials [english] 15.4.3502.0922 Unknown
    Windows Live Essentials [english] 15.4.3508.1109 Unknown
    Windows Live ID Sign-in Assistant 7.250.4225.0 Unknown
    Windows Live Installer 15.4.3502.0922 Unknown
    Windows Live Language Selector 15.4.3508.1109 Unknown
    Windows Live Messenger [english] 15.4.3502.0922 Unknown
    Windows Live Messenger 15.4.3502.0922 Unknown
    Windows Live Movie Maker [english] 15.4.3502.0922 Unknown
    Windows Live Movie Maker 15.4.3502.0922 Unknown
    Windows Live Photo Common [english] 15.4.3502.0922 Unknown
    Windows Live Photo Common 15.4.3502.0922 Unknown
    Windows Live Photo Gallery [english] 15.4.3502.0922 Unknown
    Windows Live Photo Gallery 15.4.3502.0922 Unknown
    Windows Live PIMT Platform 15.4.3508.1109 Unknown
    Windows Live SOXE 15.4.3502.0922 Unknown
    Windows Live UX Platform Language Pack [english] 15.4.3508.1109 Unknown
    Windows Live UX Platform 15.4.3502.0922 Unknown
    WinRAR archiver Unknown
    WinShortcuts
  40. Does your Task Manager/Networking tab show any activity when you are not connected to anything (like an active webpage)?
  41. As I type, I'm watching the Resource Monitor's Network pane with Network activity. Firefox is the only app running (plus Resource Monitor). See only a few svchost (akamai) processes, (4)and now nothing in the upper network pane. It has quieted down to 4 svchosts with minimal traffice and one spoolsv.exe. Overall I'd say it looks pretty benign.
  42. Understood. Just looking for the "needle in the haystack" so to speak. Are you using a free or retail version of BitDefender?

    When you run Safe Mode, AV is disabled (and those associated services as well). I am leaning toward completely removing BitDefender (for now) and installing Microsoft Security Essentials. MSE integrates well with the Win 7 security features and adds little (as in almost no) baggage. Just trying to rule out what is causing your problem.
  43. Ok - I have an issue in with BD - they will be logging into the system sometime today. Once that is done I'll try and remove BD and see what haps. It IS a paid-for version. I had a root-kit virus that it would not remove and went to Prevx which did. Early on I had MSE was pretty good but missed some stuff.
  44. Sounds like you visit some nasty sites. I would suggest in the future you look at running you web browser in a virtual session to keep the nasties from invading your system (just something to think about).
  45. Oh yes - I've been bitten hard now and again. I think some of the goodies I've came across have had little extra something inside! I don't THINK this slowdown is a result of that kind of stuff... but you just never know.

    The root-kit episode was a real killer. I spent 2 weeks, EVERYDAY trying to find out was was causing this BSOD. Even paid some yolk to come in and he was a total waste... That was when I switched from MSE to BD - and it found the root-kit but couldn't get rid of it. Then I brought in Prevx and it was able (during a reboot cycle) to remove it. Still had to do a total rebuild/reinstall of Windoze... sigh. It was a long December... LOL!
  46. Harrzack said:
    Oh yes - I've been bitten hard now and again. I think some of the goodies I've came across have had little extra something inside! I don't THINK this slowdown is a result of that kind of stuff... but you just never know.

    The root-kit episode was a real killer. I spent 2 weeks, EVERYDAY trying to find out was was causing this BSOD. Even paid some yolk to come in and he was a total waste... That was when I switched from MSE to BD - and it found the root-kit but couldn't get rid of it. Then I brought in Prevx and it was able (during a reboot cycle) to remove it. Still had to do a total rebuild/reinstall of Windoze... sigh. It was a long December... LOL!

    Been there, done that. I have to ask now, but is all of your software legit? It is possible you have a "gift" if not. Also, are you sniffing from another system or from the affected system?
  47. Got a lot of stuff just for 'eval' - have yet to get rid of it - never really use them. Most of the useful stuff is ok. I have two PC's here, but only the Win7 is on. The XP box was set up to use with a digital piano - but have lost that mojo, so it is mainly a backup sys. Have a Sony DVD player that is net-enabled, but that is only on for a few hrs in the evening.

    I have a list of the services running in Safe Mode and in Standard - will just have to do the grind of turning selected ones off till I hit the culprit.
  48. Run your sniffer from another system (on the same network, or course). That way you can monitor everything going in and out of the IP address in question (the Win 7 PC).

    Also, I suggest you uninstall all of the "eval" software as part of your detective work.
  49. Hey I'm glad I found about this Thread, I've in the same situation that you were, well I think you probably might have resolved it by now.

    What did you do to solve this?

    In clean boot mode i get even 2,000 ms ping and in safe mode I get 14 ms ping both with speedtest.net and in my other computer with i dont even using the same modem.

    I'm digging much deeper now but I hope you can give some advice Harrzack.
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