Vonage - Number out of service for 36 hours

[Guest]

Archived from groups: comp.dcom.voice-over-ip (More info?)

I am in the process of switching from Verizon land lines to Vonage.
Beware when transfering your phone number that it could take some time.
I live on the east coast and signed up for the service on June 25th
2005. I got an email that my phone number would be transfered on July
6th. Incoming calls to my home phone got a message that my number was
no longer in service at 10:00 am on July 6th. It is now 10:00 pm on
July 7th and incoming calls still get the message that my number is no
longer in service.
I called customer support 2 times on day 1. Expect 10 - 15 minute
waits for support. They told me they could no do anything in the first
24 hours. I called once on day 2 and waited 10 minutes for support.
Support wrote up a ticket and said I should be fixed by the morning. I
am not holding my breath. Customer support has been shoddy. You can
tell this is a new company because they make promises they can't keep.
Don't count on Vonage to make sure your phone number is transferred
correctly.
On a positive note, I know others that use Vonage and they did not
have these problems. Vonage did give me a temporary number so I have
been able to make outbound calls. The service is clear and I look
forward to cheaper bills. I'm crossing my fingers that when I wake up
in the morning my family and friends will no longer think I fell off
the planet.

 

[Guest]

Archived from groups: comp.dcom.voice-over-ip (More info?)

nprlisner@yahoo.com wrote:

> I am in the process of switching from Verizon land lines to Vonage.
> Beware when transfering your phone number that it could take some time.
> I live on the east coast and signed up for the service on June 25th
> 2005. I got an email that my phone number would be transfered on July
> 6th. Incoming calls to my home phone got a message that my number was
> no longer in service at 10:00 am on July 6th. It is now 10:00 pm on
> July 7th and incoming calls still get the message that my number is no
> longer in service.
> I called customer support 2 times on day 1. Expect 10 - 15 minute
> waits for support. They told me they could no do anything in the first
> 24 hours. I called once on day 2 and waited 10 minutes for support.
> Support wrote up a ticket and said I should be fixed by the morning. I
> am not holding my breath. Customer support has been shoddy. You can
> tell this is a new company because they make promises they can't keep.
> Don't count on Vonage to make sure your phone number is transferred
> correctly.
> On a positive note, I know others that use Vonage and they did not
> have these problems. Vonage did give me a temporary number so I have
> been able to make outbound calls. The service is clear and I look
> forward to cheaper bills. I'm crossing my fingers that when I wake up
> in the morning my family and friends will no longer think I fell off
> the planet.
>

Porting a number from Verizon to VoIP got me a lot of grief!

Called up to establish account and 3 days later the phone was working!
(TA arrived, I hooked it up, activated TA, ta da!)

Month later bill arrives from BOTH old and new companies! What the...?
Conference called BOTH companies at same time (new phone feature), and
the old company said, "Ok, we'll cancel your account." One month later
to the day all incoming calls ceased! Outgoing still worked! It took two
weeks of calls to reach a top dog in new company, and it took them a
week to get the problem fixed, including Hiring the Old company to
repair the local database!

New company gave me credit for 4 months.

It turns out that the porting was not done correctly. Therefore when the
old company "cancelled the account" they permanently disconnected
incomming calls as far as the whole world was concerned!

Call family and friends - they may be in for a wait!

 

[Guest]

Archived from groups: comp.dcom.voice-over-ip (More info?)

This is not uncommon. Verizon, the ILEC, tends to drag its feet on the
moves. After all, you're leaving them so why should they care if you're
happy or not? Sad, but true.