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HP 9650 Color Problem

Forum Computer Peripherals : Printers - HP 9650 Color Problem

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Anonymous   05-07-2005 at 04:54:52 PM

Archived from groups: comp.periphs.printers (More info?)

 

I have a problem with my new HP 9650 color ink-jet printer.
- Red prints as brown.
- Orange prints as brown.
- Yellow prints as beige.
- Different shades of green print as the same shade.
- Different shades of blue print as the same shade.

What should I do??
- return the printer? (a pain)
- get a new print cartridge? (simple)
- get a new print driver? (my pc runs Win2K)

Thanks in advance...

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Tony   05-08-2005 at 03:21:30 AM
- 0 +

Archived from groups: comp.periphs.printers (More info?)

 

Hi
That's not a cheap printer, if it's new then I strongly recommend that you call
HP or the place you bought it from and get it repaired under warranty. Sounds
like one of the cartridges is bad but why buy a new cartridge if the old one
has failed and can be replaced under warranty.
Tony

akleak@gmail.com wrote:
>I have a problem with my new HP 9650 color ink-jet printer.
>- Red prints as brown.
>- Orange prints as brown.
>- Yellow prints as beige.
>- Different shades of green print as the same shade.
>- Different shades of blue print as the same shade.
>
>What should I do??
>- return the printer? (a pain)
>- get a new print cartridge? (simple)
>- get a new print driver? (my pc runs Win2K)
>
>Thanks in advance...
>

Reply to Tony
Anonymous   05-08-2005 at 11:40:04 PM
- 0 +

Archived from groups: comp.periphs.printers (More info?)

 

<akleak@gmail.com> wrote in message
news:1115488491.953616.30240@o13g2000cwo.googlegroups.com...
>I have a problem with my new HP 9650 color ink-jet printer.
> - Red prints as brown.
> - Orange prints as brown.
> - Yellow prints as beige.
> - Different shades of green print as the same shade.
> - Different shades of blue print as the same shade.
>
> What should I do??
> - return the printer? (a pain)
> - get a new print cartridge? (simple)
> - get a new print driver? (my pc runs Win2K)

It sounds like you have a damaged color cartridge. If it is an original HP
cartridge then contact HP or your dealer for a replacement. HP contact
information can be found at:
http://welcome.hp.com/country/us/en/contact_us.html

Regards,
Bob Headrick, not speaking for my employer HP

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