Hp625 cd-rom not reading any cds or dvds

[Guest]

i need some help repairing my dvd/rw it wont read any kind of cds or dvds please help wot can i do to fix the prob im useing a hp625 laptop and im runnig on windows7 home basic please if any one can help me drop me an email @ clement.smith@hotmail.co.za please im in need for help

 

[plasmastorm]

Firstly try cleaning the lens with an air duster and a cloth, rub it VERY lightly.

Failing that you most likely need a new drive on the system.

 

[mbarnes86]

Hi

Try booting from a bootable CD or DVD to see if this is a hardware problem or a software (upper filter driver) problem

(If you can boot from drive this is a software problem)


(eg Windows operating system disk or some anti virus disks)

Does the Device Manager show a DVD drive is present ?
(if not either electronic fault in drive or data or power cable disconnected)

regards

Mike Barnes