Konica Minolta - XP - Dentrix printing problem

Archived from groups: comp.periphs.printers (More info?)

Hi,

I'm having a printing problem when I try to use a Konica Minolta 2300
DL Color Laser Printer and XPPro with a software called Dentrix
(software for dental offices). The printout is missing some text in
various printed boxes. I've successfully printed from computers with
Win98, WinME, and Win2000 using the Dentrix software package to this
networked Minolta 2300DL Color Laser Printer.

Dentrix claims that they do not support any of the Konica Minolta
printers. Konica Minolta claims it is an XP problem and I should
contact Microsoft. Microsoft does not have anything about this problem
in their knowledge base (that I could find). I've tried connecting the
2300DL as both a USB and a networked printer, but the Dentrix/XP/2300DL
printing problem exists in both instances. Dentrix and XP works
successfully with a HP4000 laser printer.

Any thoughts?

Thanks, John Murphy
1 answer Last reply
More about konica minolta dentrix printing problem
  1. Archived from groups: comp.periphs.printers (More info?)

    Hi John
    I suspect it is the application (they do say that they do not support that
    printer), some applications bypass some of the operating system functionality
    especially highly specialised applicatiions (medical and the like, they usually
    do this for good reasons). If that is the case then there may be some strange
    results. I can see no solution other than a different printer, one that is
    supported by the application (not a pleasant option). Just a thought, some of
    these specialised applications have their own built in print instructions with
    an associated print button, I have seen one where selecting the windows print
    function does not work but using the application print button does.
    The one thing that makes me wonder is that you say it works OK with Win2000 but
    not XP. Are you sure that your WinXP installation is sound? Maybe worth having
    your PC resource (whoever that is) check!
    Tony

    "johnmurphy@patmedia.net" <johnmurphy@patmedia.net> wrote:
    >Hi,
    >
    >I'm having a printing problem when I try to use a Konica Minolta 2300
    >DL Color Laser Printer and XPPro with a software called Dentrix
    >(software for dental offices). The printout is missing some text in
    >various printed boxes. I've successfully printed from computers with
    >Win98, WinME, and Win2000 using the Dentrix software package to this
    >networked Minolta 2300DL Color Laser Printer.
    >
    >Dentrix claims that they do not support any of the Konica Minolta
    >printers. Konica Minolta claims it is an XP problem and I should
    >contact Microsoft. Microsoft does not have anything about this problem
    >in their knowledge base (that I could find). I've tried connecting the
    >2300DL as both a USB and a networked printer, but the Dentrix/XP/2300DL
    >printing problem exists in both instances. Dentrix and XP works
    >successfully with a HP4000 laser printer.
    >
    >Any thoughts?
    >
    >Thanks, John Murphy
    >
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