Archived from groups: comp.dcom.voice-over-ip (More info?)

I have been having problems trying to setup a VOIP system under the
following conditions:

1. My ISP is Southbell, I am suscribed to their DSL which uses PPPoE
2, I am using a Westell C90 modem configured in the "briged Internet" mode.
3. My Router is Linksys WRT54GS
4. My ATA is a brand new SPA-2002

For three days now I have been working with my VOIP provider technicians
trying to get the system to work. They have supplied all the information
that is normally required to connect to their server but they have finally
admitted that they are not familiar with the SPA-2002, Up to date, we have
been unable to register the ATA with their server. The end result is I have
reached a dead end.

Here's what Sipura has to say (quote):


"...The adapter does not have a pppoe option for connection, therefore the
adapter does not connect to the internet. You can use the router to ensure
that the adapter connects to the internet. But you need to open the ports
mentioned in my previous e-mail. Use this for reference: "

"If you have a firewall, make sure you are not blocking the UDP PORT
5060,5061 and port for UDP packets in the range of 16384-16482.
You will also need to disable "SPI" if there is such function in your
firewall. Depending on the SIP server that you are going to register to, If
it supports NAT, then you can use "Outbound Proxy" configuration of the SPA
to connect to it. Otherwise, SPA also supports STUN protocol. (see "SIP" tab
config from web GUI) Please note that STUN will not work if you have a
symmetric NAT. If you enable the debug through syslog, and set "STUN test"
to yes, SPA will print information about whether or not you have a symmetric
NAT."


Being an absulute novice in this field, it is hard for me to implement
Sipura's recommendation specially since (to me) they are kind of vague and
do not refer specifically to the Router that I'm using.

Is there someone that can give me some advise and/or guidance on this
matter considering the setup that I have? I would most certainly appreciate
it. Thanks and best regards,

Art

Archived from groups: comp.dcom.voice-over-ip (More info?)

artlab wrote:

> I have been having problems trying to setup a VOIP system under the
> following conditions:
>
> 1. My ISP is Southbell, I am suscribed to their DSL which uses PPPoE
> 2, I am using a Westell C90 modem configured in the "briged Internet" mode.
> 3. My Router is Linksys WRT54GS
> 4. My ATA is a brand new SPA-2002

For starters, you have them in the wrong order!
ISP==MODEM==ATA==ROUTER==PC is the only order you should have<period>.


> For three days now I have been working with my VOIP provider technicians
> trying to get the system to work. They have supplied all the information
> that is normally required to connect to their server but they have finally
> admitted that they are not familiar with the SPA-2002, Up to date, we have
> been unable to register the ATA with their server. The end result is I have
> reached a dead end.
>
> Here's what Sipura has to say (quote):
>
>
> "...The adapter does not have a pppoe option for connection, therefore the
> adapter does not connect to the internet. You can use the router to ensure
> that the adapter connects to the internet. But you need to open the ports
> mentioned in my previous e-mail. Use this for reference: "

Not Too Helpful!

> "If you have a firewall, make sure you are not blocking the UDP PORT
> 5060,5061 and port for UDP packets in the range of 16384-16482.

They are letting you use the wrong order IF you create a DMZ - which is
so bloody complicated, AND may not in fact work.

> You will also need to disable "SPI" if there is such function in your
> firewall.

ANd (with your order) IN your Router too!

Depending on the SIP server that you are going to register to, If
> it supports NAT, then you can use "Outbound Proxy" configuration of the SPA
> to connect to it. Otherwise, SPA also supports STUN protocol. (see "SIP" tab
> config from web GUI) Please note that STUN will not work if you have a
> symmetric NAT. If you enable the debug through syslog, and set "STUN test"
> to yes, SPA will print information about whether or not you have a symmetric
> NAT."
>
>
> Being an absulute novice in this field, it is hard for me to implement
> Sipura's recommendation specially since (to me) they are kind of vague and
> do not refer specifically to the Router that I'm using.
>
> Is there someone that can give me some advise and/or guidance on this
> matter considering the setup that I have? I would most certainly appreciate
> it. Thanks and best regards,
>
> Art
>
>

What service did you have before?

See, the SPA-2002 does NAT translation itself!

Change the order and try again.

Archived from groups: comp.dcom.voice-over-ip (More info?)

Rick: I appreciate your intention of helping me but, quite frankly, I am now
more confused then ever. How can I possibly install the ATA between the
modem and the router when physically the connections to do this do not exist
in the SPA-2002 ?? Please explain
By the way, to answer your question, I did not have any service before.

"Rick Merrill" <rick0.merrill@NOSPAMgmail.com> wrote in message
news:GI2dnYM-4oIxD6neRVn-qQ@comcast.com...
> artlab wrote:
>
> > I have been having problems trying to setup a VOIP system under the
> > following conditions:
> >
> > 1. My ISP is Southbell, I am suscribed to their DSL which uses PPPoE
> > 2, I am using a Westell C90 modem configured in the "briged Internet"
mode.
> > 3. My Router is Linksys WRT54GS
> > 4. My ATA is a brand new SPA-2002
>
> For starters, you have them in the wrong order!
> ISP==MODEM==ATA==ROUTER==PC is the only order you should have<period>.
>
>
> > For three days now I have been working with my VOIP provider technicians
> > trying to get the system to work. They have supplied all the
information
> > that is normally required to connect to their server but they have
finally
> > admitted that they are not familiar with the SPA-2002, Up to date, we
have
> > been unable to register the ATA with their server. The end result is I
have
> > reached a dead end.
> >
> > Here's what Sipura has to say (quote):
> >
> >
> > "...The adapter does not have a pppoe option for connection, therefore
the
> > adapter does not connect to the internet. You can use the router to
ensure
> > that the adapter connects to the internet. But you need to open the
ports
> > mentioned in my previous e-mail. Use this for reference: "
>
> Not Too Helpful!
>
> > "If you have a firewall, make sure you are not blocking the UDP PORT
> > 5060,5061 and port for UDP packets in the range of 16384-16482.
>
> They are letting you use the wrong order IF you create a DMZ - which is
> so bloody complicated, AND may not in fact work.
>
> > You will also need to disable "SPI" if there is such function in your
> > firewall.
>
> ANd (with your order) IN your Router too!
>
> Depending on the SIP server that you are going to register to, If
> > it supports NAT, then you can use "Outbound Proxy" configuration of the
SPA
> > to connect to it. Otherwise, SPA also supports STUN protocol. (see "SIP"
tab
> > config from web GUI) Please note that STUN will not work if you have a
> > symmetric NAT. If you enable the debug through syslog, and set "STUN
test"
> > to yes, SPA will print information about whether or not you have a
symmetric
> > NAT."
> >
> >
> > Being an absulute novice in this field, it is hard for me to implement
> > Sipura's recommendation specially since (to me) they are kind of vague
and
> > do not refer specifically to the Router that I'm using.
> >
> > Is there someone that can give me some advise and/or guidance on this
> > matter considering the setup that I have? I would most certainly
appreciate
> > it. Thanks and best regards,
> >
> > Art
> >
> >
>
> What service did you have before?
>
> See, the SPA-2002 does NAT translation itself!
>
> Change the order and try again.
>

Archived from groups: comp.dcom.voice-over-ip (More info?)

Rick Merrill <rick0.merrill@NOSPAMgmail.com> wrote:
> artlab wrote:
>> I have been having problems trying to setup a VOIP system under the
>> following conditions:
>>
>> 1. My ISP is Southbell, I am suscribed to their DSL which uses PPPoE
>> 2, I am using a Westell C90 modem configured in the "briged Internet" mode.
>> 3. My Router is Linksys WRT54GS
>> 4. My ATA is a brand new SPA-2002
>
> For starters, you have them in the wrong order!
> ISP==MODEM==ATA==ROUTER==PC is the only order you should have<period>.

How could that possibly work if his modem is in bridge mode and the ATA
doesn't do PPPoE?

miguel
--
Hit The Road! Photos from 36 countries on 5 continents: http://travel.u.nu
Latest photos: Queens Day in Amsterdam; the Grand Canyon; Amman, Jordan

Archived from groups: comp.dcom.voice-over-ip (More info?)

Miguel Cruz wrote:

> Rick Merrill <rick0.merrill@NOSPAMgmail.com> wrote:
>
>>artlab wrote:
>>
>>>I have been having problems trying to setup a VOIP system under the
>>>following conditions:
>>>
>>>1. My ISP is Southbell, I am suscribed to their DSL which uses PPPoE
>>>2, I am using a Westell C90 modem configured in the "briged Internet" mode.
>>>3. My Router is Linksys WRT54GS
>>>4. My ATA is a brand new SPA-2002
>>
>>For starters, you have them in the wrong order!
>>ISP==MODEM==ATA==ROUTER==PC is the only order you should have<period>.
>
>
> How could that possibly work if his modem is in bridge mode and the ATA
> doesn't do PPPoE?
>
> miguel

My ATA has two ethernet ports, so it may be that the SPA only works in a
DMZ.

Archived from groups: comp.dcom.voice-over-ip (More info?)

"Rick Merrill" <rick0.merrill@NOSPAMgmail.com> wrote in
message news:GI2dnYM-4oIxD6neRVn-qQ@comcast.com

[snip]

> For starters, you have them in the wrong order!
> ISP==MODEM==ATA==ROUTER==PC is the only order you should
> have<period>.

Will not work unless the ATA has a WAN port as well as a LAN port. The
SPA-2002 does not. It is specifically designed to sit behind an existing
router. My Sipura 2000 works perfectly behind my router, there is no
reason the 2002 (an upgrade/replacement for the 2000) shouldn't as well.

Also, try finding a modem without an inbuilt router these days. Excepting
cable modems of course.


Ivor

Archived from groups: comp.dcom.voice-over-ip (More info?)

OK, we all agree that Rick's suggestionit will not work. Now, how about
telling me something which WILL work????


"Rick Merrill" <rick0.merrill@NOSPAMgmail.com> wrote in message
news:GI2dnYM-4oIxD6neRVn-qQ@comcast.com...
> artlab wrote:
>
> > I have been having problems trying to setup a VOIP system under the
> > following conditions:
> >
> > 1. My ISP is Southbell, I am suscribed to their DSL which uses PPPoE
> > 2, I am using a Westell C90 modem configured in the "briged Internet"
mode.
> > 3. My Router is Linksys WRT54GS
> > 4. My ATA is a brand new SPA-2002
>
> For starters, you have them in the wrong order!
> ISP==MODEM==ATA==ROUTER==PC is the only order you should have<period>.
>
>
> > For three days now I have been working with my VOIP provider technicians
> > trying to get the system to work. They have supplied all the
information
> > that is normally required to connect to their server but they have
finally
> > admitted that they are not familiar with the SPA-2002, Up to date, we
have
> > been unable to register the ATA with their server. The end result is I
have
> > reached a dead end.
> >
> > Here's what Sipura has to say (quote):
> >
> >
> > "...The adapter does not have a pppoe option for connection, therefore
the
> > adapter does not connect to the internet. You can use the router to
ensure
> > that the adapter connects to the internet. But you need to open the
ports
> > mentioned in my previous e-mail. Use this for reference: "
>
> Not Too Helpful!
>
> > "If you have a firewall, make sure you are not blocking the UDP PORT
> > 5060,5061 and port for UDP packets in the range of 16384-16482.
>
> They are letting you use the wrong order IF you create a DMZ - which is
> so bloody complicated, AND may not in fact work.
>
> > You will also need to disable "SPI" if there is such function in your
> > firewall.
>
> ANd (with your order) IN your Router too!
>
> Depending on the SIP server that you are going to register to, If
> > it supports NAT, then you can use "Outbound Proxy" configuration of the
SPA
> > to connect to it. Otherwise, SPA also supports STUN protocol. (see "SIP"
tab
> > config from web GUI) Please note that STUN will not work if you have a
> > symmetric NAT. If you enable the debug through syslog, and set "STUN
test"
> > to yes, SPA will print information about whether or not you have a
symmetric
> > NAT."
> >
> >
> > Being an absulute novice in this field, it is hard for me to implement
> > Sipura's recommendation specially since (to me) they are kind of vague
and
> > do not refer specifically to the Router that I'm using.
> >
> > Is there someone that can give me some advise and/or guidance on this
> > matter considering the setup that I have? I would most certainly
appreciate
> > it. Thanks and best regards,
> >
> > Art
> >
> >
>
> What service did you have before?
>
> See, the SPA-2002 does NAT translation itself!
>
> Change the order and try again.
>

Archived from groups: comp.dcom.voice-over-ip (More info?)

ISP==MODEM====ROUTER==PC
= ATA

"artlab" <artlab@bellsouth.net> wrote in message
news1nZe.3078$7l.508@bignews2.bellsouth.net...
> OK, we all agree that Rick's suggestionit will not work. Now, how about
> telling me something which WILL work????
>
>
> "Rick Merrill" <rick0.merrill@NOSPAMgmail.com> wrote in message
> news:GI2dnYM-4oIxD6neRVn-qQ@comcast.com...
> > artlab wrote:
> >
> > > I have been having problems trying to setup a VOIP system under the
> > > following conditions:
> > >
> > > 1. My ISP is Southbell, I am suscribed to their DSL which uses PPPoE
> > > 2, I am using a Westell C90 modem configured in the "briged Internet"
> mode.
> > > 3. My Router is Linksys WRT54GS
> > > 4. My ATA is a brand new SPA-2002
> >
> > For starters, you have them in the wrong order!
> > ISP==MODEM==ATA==ROUTER==PC is the only order you should have<period>.
> >
> >
> > > For three days now I have been working with my VOIP provider
technicians
> > > trying to get the system to work. They have supplied all the
> information
> > > that is normally required to connect to their server but they have
> finally
> > > admitted that they are not familiar with the SPA-2002, Up to date, we
> have
> > > been unable to register the ATA with their server. The end result is I
> have
> > > reached a dead end.
> > >
> > > Here's what Sipura has to say (quote):
> > >
> > >
> > > "...The adapter does not have a pppoe option for connection, therefore
> the
> > > adapter does not connect to the internet. You can use the router to
> ensure
> > > that the adapter connects to the internet. But you need to open the
> ports
> > > mentioned in my previous e-mail. Use this for reference: "
> >
> > Not Too Helpful!
> >
> > > "If you have a firewall, make sure you are not blocking the UDP PORT
> > > 5060,5061 and port for UDP packets in the range of 16384-16482.
> >
> > They are letting you use the wrong order IF you create a DMZ - which is
> > so bloody complicated, AND may not in fact work.
> >
> > > You will also need to disable "SPI" if there is such function in your
> > > firewall.
> >
> > ANd (with your order) IN your Router too!
> >
> > Depending on the SIP server that you are going to register to, If
> > > it supports NAT, then you can use "Outbound Proxy" configuration of
the
> SPA
> > > to connect to it. Otherwise, SPA also supports STUN protocol. (see
"SIP"
> tab
> > > config from web GUI) Please note that STUN will not work if you have a
> > > symmetric NAT. If you enable the debug through syslog, and set "STUN
> test"
> > > to yes, SPA will print information about whether or not you have a
> symmetric
> > > NAT."
> > >
> > >
> > > Being an absulute novice in this field, it is hard for me to implement
> > > Sipura's recommendation specially since (to me) they are kind of vague
> and
> > > do not refer specifically to the Router that I'm using.
> > >
> > > Is there someone that can give me some advise and/or guidance on this
> > > matter considering the setup that I have? I would most certainly
> appreciate
> > > it. Thanks and best regards,
> > >
> > > Art
> > >
> > >
> >
> > What service did you have before?
> >
> > See, the SPA-2002 does NAT translation itself!
> >
> > Change the order and try again.
> >
>
>

Archived from groups: comp.dcom.voice-over-ip (More info?)

> 1. My ISP is Southbell, I am suscribed to their DSL which uses PPPoE
> 2, I am using a Westell C90 modem configured in the "briged Internet"
mode.
> 3. My Router is Linksys WRT54GS
> 4. My ATA is a brand new SPA-2002

Right, so your WRT54GS is making the PPPoE connections, right? That is,
when you try using a PC behind it you get connected to the internet, right?
If that's not working you've got trouble independent of the Sipura.

> "If you have a firewall, make sure you are not blocking the UDP PORT
> 5060,5061 and port for UDP packets in the range of 16384-16482.

Which basically means, tell the WRT54GS to pass traffic on those ports
inward to the Sipura. Under the 'Applications and Gaming' setup page on
your WRT54GS you should be able to set up these ports. The important thing
is you'll need to have an IP address setup on the Sipura. It's probably
best to setup that address as a static IP, not as DHCP. The WRT54 handles
serving out IP addresses and that's fine for most PCs and such. But for a
'always connected' sort of device you really want to consider setting it up
as static. First check the WRT54 and see what ranges it's giving out.
Choose another IP address in that same subnet but NOT part of that range and
setup the Sipura using it. As in, the router serves out 192.168.1.100
through 192.168.1.50 (an example). Choose another address like 192.168.1.88
and put that into the Sipura (how is another question, I don't have a
Sipura).

Once you have the Sipura setup for that static address you'll use that to
setup the Ports to forward in the WRT54 'apps and games' setup page. Got
that?

> Is there someone that can give me some advise and/or guidance on this
> matter considering the setup that I have? I would most certainly
appreciate
> it. Thanks and best regards,

Try the above steps and see what success you have. Once you configure the
router to pass the right ports into the Sipura then everything should work.

And the other guy's post about putting the sipura in front of the router is
dead wrong in your case. Since your ISP uses PPPoE you have to have a
device that can make a 'call' to the ISP and make the connection. The
Sipura cannot do this.

-Bill Kearney

Archived from groups: comp.dcom.voice-over-ip (More info?)

Bill: Thanks for your reply. The information you provide is exactly the
type of advise that I need.

First of all, I feel I should clarify that I have no problem whatsoever with
the modem->router->PC setup that I described, which has been working
perfectly for the last year or so. When I said that I was having problems
with getting "the system" to work, I was referring specifically to the VOIP
system and the addition of the ATA to the setup and not to anything else.

Also, since we are getting into port forwarding, etc. I feel that I should
also clarify something which MIGHT have some incidence on the problem with
the ATA. Back during the time that I was setting up my Linksys router, I
ran into the problem that I could not access my PC's VPN server (behind the
router) remotely from my laptop in another location. After running through a
process, similar to the present one, that is, obtaining help from
knowledgeable persons such as yourself, I was advised that I should use port
forwarding to setup a PPtP tunnel. This required that the server be assigned
a static IP address. Ports 47 and 1723 had to be forwarded in the router.
After this was done, the problem was that, since Bellsouth does not provide
a static I.D., the WAN address, required by the VPN client, changed every so
often. This was finally solved by employing a DDNS service, namely
DynDNS.ORG

I will certainly try out your recommendations and will let you know the
results. Thanks and best regards,

Art

"wkearney99" <wkearney99@hotmail.com> wrote in message
news:8fSdncuoLKtXdqveRVn-sA@speakeasy.net...
> > 1. My ISP is Southbell, I am suscribed to their DSL which uses PPPoE
> > 2, I am using a Westell C90 modem configured in the "briged Internet"
> mode.
> > 3. My Router is Linksys WRT54GS
> > 4. My ATA is a brand new SPA-2002
>
> Right, so your WRT54GS is making the PPPoE connections, right? That is,
> when you try using a PC behind it you get connected to the internet,
right?
> If that's not working you've got trouble independent of the Sipura.
>
> > "If you have a firewall, make sure you are not blocking the UDP PORT
> > 5060,5061 and port for UDP packets in the range of 16384-16482.
>
> Which basically means, tell the WRT54GS to pass traffic on those ports
> inward to the Sipura. Under the 'Applications and Gaming' setup page on
> your WRT54GS you should be able to set up these ports. The important
thing
> is you'll need to have an IP address setup on the Sipura. It's probably
> best to setup that address as a static IP, not as DHCP. The WRT54 handles
> serving out IP addresses and that's fine for most PCs and such. But for a
> 'always connected' sort of device you really want to consider setting it
up
> as static. First check the WRT54 and see what ranges it's giving out.
> Choose another IP address in that same subnet but NOT part of that range
and
> setup the Sipura using it. As in, the router serves out 192.168.1.100
> through 192.168.1.50 (an example). Choose another address like
192.168.1.88
> and put that into the Sipura (how is another question, I don't have a
> Sipura).
>
> Once you have the Sipura setup for that static address you'll use that to
> setup the Ports to forward in the WRT54 'apps and games' setup page. Got
> that?
>
> > Is there someone that can give me some advise and/or guidance on this
> > matter considering the setup that I have? I would most certainly
> appreciate
> > it. Thanks and best regards,
>
> Try the above steps and see what success you have. Once you configure the
> router to pass the right ports into the Sipura then everything should
work.
>
> And the other guy's post about putting the sipura in front of the router
is
> dead wrong in your case. Since your ISP uses PPPoE you have to have a
> device that can make a 'call' to the ISP and make the connection. The
> Sipura cannot do this.
>
> -Bill Kearney
>

Archived from groups: comp.dcom.voice-over-ip (More info?)

Bill: I did everything that you suggested and I'm sorry to say that still
my ATA cannot register with the VOIP provider. I'm beginning to think that
the problem might reside at the provider's end. My question to you then is:
Is there a "free" provider that I can use with the only purpose of testing
my setup? I would appreciate your comments and suggestions. Best regards,

Art

"wkearney99" <wkearney99@hotmail.com> wrote in message
news:8fSdncuoLKtXdqveRVn-sA@speakeasy.net...
> > 1. My ISP is Southbell, I am suscribed to their DSL which uses PPPoE
> > 2, I am using a Westell C90 modem configured in the "briged Internet"
> mode.
> > 3. My Router is Linksys WRT54GS
> > 4. My ATA is a brand new SPA-2002
>
> Right, so your WRT54GS is making the PPPoE connections, right? That is,
> when you try using a PC behind it you get connected to the internet,
right?
> If that's not working you've got trouble independent of the Sipura.
>
> > "If you have a firewall, make sure you are not blocking the UDP PORT
> > 5060,5061 and port for UDP packets in the range of 16384-16482.
>
> Which basically means, tell the WRT54GS to pass traffic on those ports
> inward to the Sipura. Under the 'Applications and Gaming' setup page on
> your WRT54GS you should be able to set up these ports. The important
thing
> is you'll need to have an IP address setup on the Sipura. It's probably
> best to setup that address as a static IP, not as DHCP. The WRT54 handles
> serving out IP addresses and that's fine for most PCs and such. But for a
> 'always connected' sort of device you really want to consider setting it
up
> as static. First check the WRT54 and see what ranges it's giving out.
> Choose another IP address in that same subnet but NOT part of that range
and
> setup the Sipura using it. As in, the router serves out 192.168.1.100
> through 192.168.1.50 (an example). Choose another address like
192.168.1.88
> and put that into the Sipura (how is another question, I don't have a
> Sipura).
>
> Once you have the Sipura setup for that static address you'll use that to
> setup the Ports to forward in the WRT54 'apps and games' setup page. Got
> that?
>
> > Is there someone that can give me some advise and/or guidance on this
> > matter considering the setup that I have? I would most certainly
> appreciate
> > it. Thanks and best regards,
>
> Try the above steps and see what success you have. Once you configure the
> router to pass the right ports into the Sipura then everything should
work.
>
> And the other guy's post about putting the sipura in front of the router
is
> dead wrong in your case. Since your ISP uses PPPoE you have to have a
> device that can make a 'call' to the ISP and make the connection. The
> Sipura cannot do this.
>
> -Bill Kearney
>

Archived from groups: comp.dcom.voice-over-ip (More info?)

artlab <artlab@bellsouth.net> wrote:
> Bill: I did everything that you suggested and I'm sorry to say that still
> my ATA cannot register with the VOIP provider. I'm beginning to think that
> the problem might reside at the provider's end. My question to you then is:
> Is there a "free" provider that I can use with the only purpose of testing
> my setup? I would appreciate your comments and suggestions. Best regards,

There's Free World Dialup (http://www.freeworlddialup.com/). If you hunt
around the site you'll find detailed instructions for configuring a number
of SIP devices including the Sipura SPAs.

Unfortunately it has been my experience that it's often easier to get things
working with FWD than with other providers. So once you get that working,
your troubles may not be over.

miguel
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