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Getting network scanning working

Last response: in Windows 7
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May 17, 2011 4:47:13 PM

This is kind of a more generic windows network question as at this time I'm not looking to get the scanner to scan directly to a computer, however information about that would be appreciated too. Basically:

I'm trying to help my uncle set up his scanner to scan to the network but the damn thing is more stubborn than a mule. Believe it or not for a time I HAD it working, the scanner would upload the scans to a directory on my uncles laptop, but after a while that stopped working and I couldn't get it in a working state again. He has since added a Synology DS211J to his network and I'd like to set it up to scan to there. The scanner is a Brother MFC-9320CW. I've updated the firmware etc. By the way my uncle is running windows 7.

Here is a link to the manuals for the printer, I've looked through them and followed the instructions but this thing keeps giving an authentication error:
http://welcome.solutions.brother.com/bsc/public/us/us/e...

Here are two screens from the brothers config page:
http://imageshack.us/photo/my-images/196/clipboard00.jp...
http://imageshack.us/photo/my-images/96/clipboard01tuo....

Ignore the username field ive tried blank, guest etc. I've tried changing the upload directory to \\scans\ and synologyds211j\scans etc. I would REALLY like to avoid setting up a domain for all this. Can anyone guide me towards how to configure this to work in a workgroup environment? I've spent 4 hours banging my head against the wall tweaking configuration options with no luck.
September 22, 2011 5:58:44 PM

I'm having the same issue, were you ever able to make this work? I do n't know what to use for the path of the scan folder.
September 24, 2011 6:13:01 PM

Sadly no I haven't been back to try again. I was hoping someone here could point me in the direction of the problem.
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September 24, 2012 8:29:21 PM

blarger said:
Sadly no I haven't been back to try again. I was hoping someone here could point me in the direction of the problem.



did you ever find a solution to make this work.

SRDLN
October 1, 2012 11:21:48 PM

No I didnt. The scanner isnt used anymore.
November 5, 2012 6:42:02 PM

Same issue here..

Tried with several user credentials. Allways the same: Send error.

When i put in false credentials i get the error auhentication error. So i assume there is no problem with user and passsword.

Host adress can only be an IP adress, so that seems correct also.
Store Directory is have \scans

but i don't know if that is correct...


Please any help?



November 9, 2012 6:59:26 PM

I was running into the same problem ("Sending Error") when configuring an MFC-8890DW. I think pretty much all the Brother printers work the same so configuration should be the same for other models. The problem for me appeared to be in the "Store Directory" field. I'm running a domain so the full domain path would be: \\WHFDSERVER\Media\Scans\
The entry that worked for me was: "Media\Scans". I initially had a leading "\" and it would never work for me.
Hope this helps.
November 10, 2012 5:02:54 PM

For anyone still stugling with this issue, I found the sollution. :bounce:  The issue comes from the timezone of the printer not being alligned with the timezone of your target server. In that case, the Kerberos check will fail. You need to setup SNTP syncronisation on your print. Dutch folks, use this one 0.nl.pool.ntp.org and 1.nl.pool.ntp.org.

Read all about it right here: http://welcome.solutions.brother.com/BSC/public/us/us_o...

Good luck!
Martijn Z.

November 20, 2012 9:09:33 AM

emzed said:
For anyone still stugling with this issue, I found the sollution. :bounce:  The issue comes from the timezone of the printer not being alligned with the timezone of your target server. In that case, the Kerberos check will fail. You need to setup SNTP syncronisation on your print. Dutch folks, use this one 0.nl.pool.ntp.org and 1.nl.pool.ntp.org.

Read all about it right here: http://welcome.solutions.brother.com/BSC/public/us/us_o...

Good luck!
Martijn Z.

Unfortunately I no longer live in the area of the person I was trying to help and I think they might have pitched it. I cant remember if I made sure the scanner had the right time set but I think I did. It sounds like the kind of thing I would do right off the bat, I started doing it once I memorized that my timezone is UTC -5. Oh well hopefully someone is helped by this.
!