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Tiger Direct refund still waiting after 3 months plus

Forum Opinions and Experiences : Computer Shops - Tiger Direct refund still waiting after 3 months plus

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Liam_two   03-07-2007 at 03:31:45 AM

Is this a record. Probably not. I've been waiting over 3 months for them to refund the shipping cost for a returned item. They said they would do that in December 2006.

Despite several emails they continue to delay and stall the money.

I will never believe their word again.

I will continue to contact them periodically until they do the right thing.

Anyone else had this experience?

I get the impression they just hope people will forget about refunds.

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Liam_two   03-07-2007 at 06:34:02 PM
- 0 +

And now their latest stall:And now their latest stall:

"Dear Valued Customer:
Our accounting department is currently working on issuing a refund check. Please allow 12-14 business days to process".

This is their fourth such email though this one actually mentions a check it is now another even longer delay. Now up 14 'business days'.

Absolutely abysmal.

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CHEEZball   03-08-2007 at 03:48:09 PM
- 0 +

That's messed up, there should be no problem in this...

I work in the accounting dept of our store and if someone wants their money back, I pay em within 2 weeks of them asking. No way I'd want someone hounding me for THEIR money!

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Liam_two   03-10-2007 at 05:03:35 PM
- 0 +

I am counting down the 12 -14 business days till they send the check.

If I could place abet somewhere that they won't meet their own timeline yet again I would take it.

Reply to Liam_two
Liam_two   03-19-2007 at 06:05:07 PM
- 0 +

Well I finally received the shipping cost refund.

Only took them 3 + months.

How do they expect me to do business with them again?

I won't.

If you tell people they will get a refund then do that immediately or lose their business.

Its not rocket science.

Reply to Liam_two
CHEEZball   03-19-2007 at 06:19:16 PM
- 0 +

only excuse I could see for them is that they are understaffed in the accounting dept. I'd imagine there being one person for payables and one for receivables. Either they are over worked due to too many bills/refunds, or they got their wires mixed somehow (receiving not telling payables that they received your item back)

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