Hello, I had a virus and a worm, can't use IE or IE9, plus can not download to use applications. Flash player, Google Video chat, just anything and everything. I am using Mozzila but can't download from there either. Can u help.
More aboutfactory restore
use a friends pc to download!
Reboot the PC in SafeMode with Networking, see if you can use it then. Download and install Malwarebytes, run it to clean things up.
You may need to re-install Windows though if this is happenign after you already cleaned out your PC.