Archived from groups: microsoft.public.win2000.file_system (
More info?)
So far, I have talked to support and they have asked me to provide
them with these request below.
Hopefully this will help someone else with this problem.
When and if I learn more, I will post it here. Thank you.
Does anyone have any Ideas?
CLSID {3ad41ba8-06ce-4a6f-94b2-bc8cde6ab807} [0x80070005].
A search of the registry on Computer:RAS Server of the CLSID, provided
the information below.
OfmProvider
Open File Manager
3ad41ba8-06ce-4a6f-94b2-bc8cde6ab807
- this led me to the AppID KEY -
{1050FFB4-4CD0-4E71-BDFA-32B65F81CAE6}
- which led to---C:\PROGRA~1\STBERN~1\OFM\NT\I386\OFMVSS~1.EXE
OfmProvider
-------------COLLECT THIS INFORMATION.
-MSD (all tabs, complete):
A System Information .NFO file - in Control Panel-Administrative
Tools, choose Computer Management. Right click on System Information
and choose Save As System Information File. Be sure to wait until the
Save Dialog closes - it takes a minute or so to collect the
information. Save the file as <servername>.NFO.
-the ofmnt.cfg (in C:\PROGRAM FILES\OFM\NT\ by default).
-the ofmnt.log (in C:\PROGRAM FILES\OFM\NT\I386\ by default).
-the backup log covering the period of time when the problem occurred
(even if no backup was in progress)
-application and system event logs
Export of the HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services
and HKEY_LOCAL_MACHINE\Software\St. Bernard Software.
a. Launch REGEDIT b. HKEY_LOCAL_MACHINE\SOFTWARE\St. Bernard Software.
c. Choose Registry-Export Registry File from the top menu. d. Create a
file name and select a destination in Export Registry File Dialog.
e. Repeat for HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services
What Anti-Virus Application/version is used?
What Backup Application/version is used?
What is the serial number of OFM being used?
-------------COLLECT THIS INFORMATION.
1) Do you have Microsoft Exchange installed on the system?
2) Is this a cluster?
3) Can you please run the command "VSSADMIN LIST WRITERS" immediately
after a backup and and cut & paste the output in your reply.
4) Does your backup succeed?
PLEASE POST YOUR IDEAS, THANKS!