Archived from groups: microsoft.public.windowsxp.basics (More info?)
Sorry to start a new thread, but the old one disappeared from outlook
express...
Here is were I left off:
Michael,
I did get the upgrade advisor (version 6.0.2448.0) from the web site you
suggested. I get the same error message:
==============================================
Setup cannot continue because the version of Windows on your computer is
newer than the version on the CD.
Warning: If you decide to delete the newer version of Windows that is
currently installed on your computer, the files and settings cannot be
recovered.
==============================================
Any idea why I keep getting this error message?
Thanks,
Clem.
"Michael Solomon (MS-MVP)" <user@#notme.com> wrote in message
news:ungt4$cwEHA.392@TK2MSFTNGP12.phx.gbl...
>> Obviously, something is corrupted in the old account but the information
> you posted from event log is symptomatic as opposed to causal.
>
> You might try downloading the compatibility checker from the following
> site, it is known as the Upgrade Advisor:
> http://www.microsoft.com/windowsxp/pro/upgrading/advisor.mspx
>
>
> --
> Michael Solomon MS-MVP
> Windows Shell/User
> Backup is a PC User's Best Friend
> DTS-L.Org: http://www.dts-l.org/
>
> "C. M. G." <cmg@ohiorepromed.moc> wrote in message
> news:ePJ3uiTwEHA.2172@TK2MSFTNGP14.phx.gbl...
>>
>> Michael,
>>
>> since my prior response, I have made some other discoveries:
>>
>> 1, drivers are up to date.
>>
>> 2, I have created a new account, and that account does not have the
>> problem with the "my computer" system folder crashing.
>>
>> Does this help in figuring out the problem? (I would prefer to continue
>> using the old account because of the many settings associated with
>> it...)
>>
>> Thanks,
>>
>> Clem.
>>
>>> "Michael Solomon (MS-MVP)" <user@#notme.com> wrote in message
>>> news:%23ONGBUEwEHA.1452@TK2MSFTNGP11.phx.gbl...
>>>> Yes, I would run the System Compatibility Check.
>>>>
>>>> Also, check your device manufacturers websites for the latest drivers.
>>>>
>>>> Also, you might try temporarily disabling or otherwise uninstalling
>>>> your antivirus as sometimes antivirus software can cause this type of
>>>> issue. Do this as a last resort if none of the above help. If it
>>>> proves to be the issue, you'll enact to contact Trend Micro for help
>>>> with this issue.
>>>>
>>>> --
>>>> Michael Solomon MS-MVP
>>>> Windows Shell/User
>>>> Backup is a PC User's Best Friend
>>>> DTS-L.Org: http://www.dts-l.org/
>>>>
>>>> "C. M. G." <cmg@ohiorepromed.moc> wrote in message
>>>> news:%23VUuNA8uEHA.3828@TK2MSFTNGP12.phx.gbl...
>>>>>
>>>>> Michael,
>>>>>
>>>>> Thank you for your response.
>>>>>
>>>>> I use Trend Micro Internet Security, my pattern version is constantly
>>>>> (sometimes several times daily) updated, and a system scan finds no
>>>>> viruses.
>>>>>
>>>>> Ad-Aware SE v. 6._ w/ the latest pattern file finds only a few
>>>>> tracking
>>>>> cookies (deleted).
>>>>>
>>>>> I unchecked "Automatically Restart" as you suggested, but when I go to
>>>>> "My
>>>>> Computer" and click "Change a Setting," the system freezes until I
>>>>> close
>>>>> the window, and no blue screen is displayed.
>>>>>
>>>>> The event viewer shows the following info:
>>>>> ============================================
>>>>> Event Type: Information
>>>>> Event Source: Winlogon
>>>>> Event Category: None
>>>>> Event ID: 1002
>>>>> Date: 10/26/2004
>>>>> Time: 8:20:53 PM
>>>>> User: N/A
>>>>> Computer: DELL04
>>>>> Description:
>>>>> The shell stopped unexpectedly and Explorer.exe was restarted.
>>>>>
>>>>> For more information, see Help and Support Center at
>>>>> http://go.microsoft.com/fwlink/events.asp.
>>>>> ============================================================
>>>>>
>>>>>
>>>>> I followed that link and get this information:
>>>>>
>>>>> +++++++++++++++++++++++++++++++++++++++++++++++++++
>>>>> Details
>>>>> Product: Windows Operating System
>>>>> ID: 1002
>>>>> Source: Winlogon
>>>>> Version: 5.0
>>>>> Component: Application Event Log
>>>>> Symbolic Name: EVENT_SHELL_RESTARTED
>>>>> Message: The shell stopped unexpectedly and %1 was
>>>>> restarted.
>>>>>
>>>>> Explanation
>>>>> The shell was stopped and then restarted. By default, the
>>>>> shell
>>>>> is explorer.exe; however, you might have a customized shell.
>>>>>
>>>>>
>>>>> User Action
>>>>> No user action is required.
>>>>>
>>>>>
>>>>>
>>>>> Version: 5.2
>>>>> Symbolic Name: EVENT_SHELL_RESTARTED
>>>>> Message: The shell stopped unexpectedly and %1 was
>>>>> restarted.
>>>>>
>>>>> Explanation
>>>>> The shell was stopped and then restarted. By default, the
>>>>> shell
>>>>> is explorer.exe; however, you might have a customized shell.
>>>>>
>>>>>
>>>>> User Action
>>>>> No user action is required.
>>>>>
>>>>>
>>>>>
>>>>> --------------------------------------------------------------------------
>>>>>
>>>>> Related Knowledge Base articles
>>>>> You can find additional information on this topic in
>>>>> the
>>>>> following Microsoft Knowledge Base articles:
>>>>> . A security policy does not process restricted groups
>>>>> correctly
>>>>> If you configure a restricted group by using Group
>>>>> Policy,
>>>>> the membership list is incomplete when the group is processed by the
>>>>> client.
>>>>> This problem is indicated by events from the SceCle and Userenv
>>>>> sources in
>>>>> the application event log. For...
>>>>>
>>>>> +++++++++++++++++++++++++++++++++++++++++++++++++++++++
>>>>>
>>>>> I follow the link to
>>>>>
>>>>> Article ID : 320099
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> but I do not, quite honestly, understand what that article is about.
>>>>>
>>>>> I imagine that this might be related to installing SP2?
>>>>>
>>>>> Any advice where to go from here? Should I use my XP CD and generate
>>>>> the
>>>>> "Check System Compatibility" report?
>>>>>
>>>>> All help is appreciated!
>>>>>
>>>>> Clem.
>>>>>
>>>>>
>>>>> "Michael Solomon (MS-MVP)" <user@#notme.com> wrote in message
>>>>> news:elAS7LtuEHA.3840@tk2msftngp13.phx.gbl...
>>>>>> First, be sure your antivirus software has the latest definitions and
>>>>>> run
>>>>>> a
>>>>>> virus scan.
>>>>>>
>>>>>> Second, download, install and run Ad Aware:
>>>>>> www.lavasoftusa.com
>>>>>> Note: you should always be well backed up before running an
>>>>>> application of
>>>>>> this type.
>>>>>>
>>>>>> If your system is clear of viruses, open Control Panel, open System,
>>>>>> go to
>>>>>> the Advanced tab, click Settings under Startup and Recovery, remove
>>>>>> the
>>>>>> check from "Automatically Restart" under System Failure. This will
>>>>>> cause
>>>>>> the system to blue screen instead of restarting on errors and the
>>>>>> information on the blue screen may give a clue as to the source of
>>>>>> the
>>>>>> issue.
>>>>>>
>>>>>> Open Control Panel, open Administrative Tools, open Event Viewer,
>>>>>> look for
>>>>>> errors corresponding to the crash, double click the error, the
>>>>>> information
>>>>>> contained within may give a clue as to the
>>>>>> source of the problem. If you don't understand the information
>>>>>> inside,
>>>>>> the
>>>>>> third button down in that dialog box will copy the information,
>>>>>> you can then paste it into a message and post it here and maybe we
>>>>>> can
>>>>>> figure out what is going on.
>>>>>>
>>>>>> Assuming you have an XP CD and not a recovery CD, place the XP CD in
>>>>>> the
>>>>>> drive, when the setup screen appears, select "Check System
>>>>>> Compatibility,"
>>>>>> the report it generates may point to problem hardware or software on
>>>>>> your
>>>>>> system. If you do not have an XP CD, you can download this
>>>>>> application
>>>>>> known as the Upgrade Advisor from the following site:
>>>>>> http://www.microsoft.com/windowsxp/pro/howtobuy/upgrading/advisor.asp
>>>>>> Note: If you have access to a broadband connection it might be best
>>>>>> to
>>>>>> download using that as this is a rather large download.
>>>>>>
>>>>>> Check for the latest drivers for your hardware, especially your
>>>>>> graphics
>>>>>> card and soundcard and all peripherals connected to your system. Do
>>>>>> not
>>>>>> use
>>>>>> Windows Update for this, go to the device manufacturer's web sites
>>>>>> and if
>>>>>> you install updated drivers, ignore the message about drivers being
>>>>>> unsigned
>>>>>> by Microsoft. *Before installing any drivers, be sure you are well
>>>>>> backed
>>>>>> up and it's probably a good idea to manually create a restore point
>>>>>> in
>>>>>> System Restore in case you have problems as a result of the driver
>>>>>> update
>>>>>> and note, System Restore is not a substitute for a backup. Start\All
>>>>>> Programs\Accessories\System Tools\System Restore
>>>>>>
>>>>>>
>>>>>> --
>>>>>> Michael Solomon MS-MVP
>>>>>> Windows Shell/User
>>>>>> Backup is a PC User's Best Friend
>>>>>> DTS-L.Org: http://www.dts-l.org/
>>>>>>
>>>>>> "C. M. G." <cmg@ohiorepromed.moc> wrote in message
>>>>>> news:OekhBLkuEHA.1520@TK2MSFTNGP11.phx.gbl...
>>>>>>> When I double-click "My Computer" on the desktop, the folder opens,
>>>>>>> but
>>>>>>> almost all commands (change a setting, my network places, my
>>>>>>> documents,
>>>>>>> control panel) cause the "My Computer" window to freeze, and I have
>>>>>>> to
>>>>>>> terminate it. I have no problem accessing the various system folders
>>>>>>> etc
>>>>>>> from the "start" button.
>>>>>>>
>>>>>>> Any idea what is going on?
>>>>>>>
>>>>>>> Thanks,
>>>>>>>
>>>>>>> Clem.
Sorry to start a new thread, but the old one disappeared from outlook
express...
Here is were I left off:
Michael,
I did get the upgrade advisor (version 6.0.2448.0) from the web site you
suggested. I get the same error message:
==============================================
Setup cannot continue because the version of Windows on your computer is
newer than the version on the CD.
Warning: If you decide to delete the newer version of Windows that is
currently installed on your computer, the files and settings cannot be
recovered.
==============================================
Any idea why I keep getting this error message?
Thanks,
Clem.
"Michael Solomon (MS-MVP)" <user@#notme.com> wrote in message
news:ungt4$cwEHA.392@TK2MSFTNGP12.phx.gbl...
>> Obviously, something is corrupted in the old account but the information
> you posted from event log is symptomatic as opposed to causal.
>
> You might try downloading the compatibility checker from the following
> site, it is known as the Upgrade Advisor:
> http://www.microsoft.com/windowsxp/pro/upgrading/advisor.mspx
>
>
> --
> Michael Solomon MS-MVP
> Windows Shell/User
> Backup is a PC User's Best Friend
> DTS-L.Org: http://www.dts-l.org/
>
> "C. M. G." <cmg@ohiorepromed.moc> wrote in message
> news:ePJ3uiTwEHA.2172@TK2MSFTNGP14.phx.gbl...
>>
>> Michael,
>>
>> since my prior response, I have made some other discoveries:
>>
>> 1, drivers are up to date.
>>
>> 2, I have created a new account, and that account does not have the
>> problem with the "my computer" system folder crashing.
>>
>> Does this help in figuring out the problem? (I would prefer to continue
>> using the old account because of the many settings associated with
>> it...)
>>
>> Thanks,
>>
>> Clem.
>>
>>> "Michael Solomon (MS-MVP)" <user@#notme.com> wrote in message
>>> news:%23ONGBUEwEHA.1452@TK2MSFTNGP11.phx.gbl...
>>>> Yes, I would run the System Compatibility Check.
>>>>
>>>> Also, check your device manufacturers websites for the latest drivers.
>>>>
>>>> Also, you might try temporarily disabling or otherwise uninstalling
>>>> your antivirus as sometimes antivirus software can cause this type of
>>>> issue. Do this as a last resort if none of the above help. If it
>>>> proves to be the issue, you'll enact to contact Trend Micro for help
>>>> with this issue.
>>>>
>>>> --
>>>> Michael Solomon MS-MVP
>>>> Windows Shell/User
>>>> Backup is a PC User's Best Friend
>>>> DTS-L.Org: http://www.dts-l.org/
>>>>
>>>> "C. M. G." <cmg@ohiorepromed.moc> wrote in message
>>>> news:%23VUuNA8uEHA.3828@TK2MSFTNGP12.phx.gbl...
>>>>>
>>>>> Michael,
>>>>>
>>>>> Thank you for your response.
>>>>>
>>>>> I use Trend Micro Internet Security, my pattern version is constantly
>>>>> (sometimes several times daily) updated, and a system scan finds no
>>>>> viruses.
>>>>>
>>>>> Ad-Aware SE v. 6._ w/ the latest pattern file finds only a few
>>>>> tracking
>>>>> cookies (deleted).
>>>>>
>>>>> I unchecked "Automatically Restart" as you suggested, but when I go to
>>>>> "My
>>>>> Computer" and click "Change a Setting," the system freezes until I
>>>>> close
>>>>> the window, and no blue screen is displayed.
>>>>>
>>>>> The event viewer shows the following info:
>>>>> ============================================
>>>>> Event Type: Information
>>>>> Event Source: Winlogon
>>>>> Event Category: None
>>>>> Event ID: 1002
>>>>> Date: 10/26/2004
>>>>> Time: 8:20:53 PM
>>>>> User: N/A
>>>>> Computer: DELL04
>>>>> Description:
>>>>> The shell stopped unexpectedly and Explorer.exe was restarted.
>>>>>
>>>>> For more information, see Help and Support Center at
>>>>> http://go.microsoft.com/fwlink/events.asp.
>>>>> ============================================================
>>>>>
>>>>>
>>>>> I followed that link and get this information:
>>>>>
>>>>> +++++++++++++++++++++++++++++++++++++++++++++++++++
>>>>> Details
>>>>> Product: Windows Operating System
>>>>> ID: 1002
>>>>> Source: Winlogon
>>>>> Version: 5.0
>>>>> Component: Application Event Log
>>>>> Symbolic Name: EVENT_SHELL_RESTARTED
>>>>> Message: The shell stopped unexpectedly and %1 was
>>>>> restarted.
>>>>>
>>>>> Explanation
>>>>> The shell was stopped and then restarted. By default, the
>>>>> shell
>>>>> is explorer.exe; however, you might have a customized shell.
>>>>>
>>>>>
>>>>> User Action
>>>>> No user action is required.
>>>>>
>>>>>
>>>>>
>>>>> Version: 5.2
>>>>> Symbolic Name: EVENT_SHELL_RESTARTED
>>>>> Message: The shell stopped unexpectedly and %1 was
>>>>> restarted.
>>>>>
>>>>> Explanation
>>>>> The shell was stopped and then restarted. By default, the
>>>>> shell
>>>>> is explorer.exe; however, you might have a customized shell.
>>>>>
>>>>>
>>>>> User Action
>>>>> No user action is required.
>>>>>
>>>>>
>>>>>
>>>>> --------------------------------------------------------------------------
>>>>>
>>>>> Related Knowledge Base articles
>>>>> You can find additional information on this topic in
>>>>> the
>>>>> following Microsoft Knowledge Base articles:
>>>>> . A security policy does not process restricted groups
>>>>> correctly
>>>>> If you configure a restricted group by using Group
>>>>> Policy,
>>>>> the membership list is incomplete when the group is processed by the
>>>>> client.
>>>>> This problem is indicated by events from the SceCle and Userenv
>>>>> sources in
>>>>> the application event log. For...
>>>>>
>>>>> +++++++++++++++++++++++++++++++++++++++++++++++++++++++
>>>>>
>>>>> I follow the link to
>>>>>
>>>>> Article ID : 320099
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> but I do not, quite honestly, understand what that article is about.
>>>>>
>>>>> I imagine that this might be related to installing SP2?
>>>>>
>>>>> Any advice where to go from here? Should I use my XP CD and generate
>>>>> the
>>>>> "Check System Compatibility" report?
>>>>>
>>>>> All help is appreciated!
>>>>>
>>>>> Clem.
>>>>>
>>>>>
>>>>> "Michael Solomon (MS-MVP)" <user@#notme.com> wrote in message
>>>>> news:elAS7LtuEHA.3840@tk2msftngp13.phx.gbl...
>>>>>> First, be sure your antivirus software has the latest definitions and
>>>>>> run
>>>>>> a
>>>>>> virus scan.
>>>>>>
>>>>>> Second, download, install and run Ad Aware:
>>>>>> www.lavasoftusa.com
>>>>>> Note: you should always be well backed up before running an
>>>>>> application of
>>>>>> this type.
>>>>>>
>>>>>> If your system is clear of viruses, open Control Panel, open System,
>>>>>> go to
>>>>>> the Advanced tab, click Settings under Startup and Recovery, remove
>>>>>> the
>>>>>> check from "Automatically Restart" under System Failure. This will
>>>>>> cause
>>>>>> the system to blue screen instead of restarting on errors and the
>>>>>> information on the blue screen may give a clue as to the source of
>>>>>> the
>>>>>> issue.
>>>>>>
>>>>>> Open Control Panel, open Administrative Tools, open Event Viewer,
>>>>>> look for
>>>>>> errors corresponding to the crash, double click the error, the
>>>>>> information
>>>>>> contained within may give a clue as to the
>>>>>> source of the problem. If you don't understand the information
>>>>>> inside,
>>>>>> the
>>>>>> third button down in that dialog box will copy the information,
>>>>>> you can then paste it into a message and post it here and maybe we
>>>>>> can
>>>>>> figure out what is going on.
>>>>>>
>>>>>> Assuming you have an XP CD and not a recovery CD, place the XP CD in
>>>>>> the
>>>>>> drive, when the setup screen appears, select "Check System
>>>>>> Compatibility,"
>>>>>> the report it generates may point to problem hardware or software on
>>>>>> your
>>>>>> system. If you do not have an XP CD, you can download this
>>>>>> application
>>>>>> known as the Upgrade Advisor from the following site:
>>>>>> http://www.microsoft.com/windowsxp/pro/howtobuy/upgrading/advisor.asp
>>>>>> Note: If you have access to a broadband connection it might be best
>>>>>> to
>>>>>> download using that as this is a rather large download.
>>>>>>
>>>>>> Check for the latest drivers for your hardware, especially your
>>>>>> graphics
>>>>>> card and soundcard and all peripherals connected to your system. Do
>>>>>> not
>>>>>> use
>>>>>> Windows Update for this, go to the device manufacturer's web sites
>>>>>> and if
>>>>>> you install updated drivers, ignore the message about drivers being
>>>>>> unsigned
>>>>>> by Microsoft. *Before installing any drivers, be sure you are well
>>>>>> backed
>>>>>> up and it's probably a good idea to manually create a restore point
>>>>>> in
>>>>>> System Restore in case you have problems as a result of the driver
>>>>>> update
>>>>>> and note, System Restore is not a substitute for a backup. Start\All
>>>>>> Programs\Accessories\System Tools\System Restore
>>>>>>
>>>>>>
>>>>>> --
>>>>>> Michael Solomon MS-MVP
>>>>>> Windows Shell/User
>>>>>> Backup is a PC User's Best Friend
>>>>>> DTS-L.Org: http://www.dts-l.org/
>>>>>>
>>>>>> "C. M. G." <cmg@ohiorepromed.moc> wrote in message
>>>>>> news:OekhBLkuEHA.1520@TK2MSFTNGP11.phx.gbl...
>>>>>>> When I double-click "My Computer" on the desktop, the folder opens,
>>>>>>> but
>>>>>>> almost all commands (change a setting, my network places, my
>>>>>>> documents,
>>>>>>> control panel) cause the "My Computer" window to freeze, and I have
>>>>>>> to
>>>>>>> terminate it. I have no problem accessing the various system folders
>>>>>>> etc
>>>>>>> from the "start" button.
>>>>>>>
>>>>>>> Any idea what is going on?
>>>>>>>
>>>>>>> Thanks,
>>>>>>>
>>>>>>> Clem.
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