External HD not working after clean install

Hello,
I recently upgraded from Windows 7 Starter to Ultimate. I backed up my music files onto an external hard drive, but after the clean install my computer will not let me access it. I've tried downloading all of the drives from the Dell website for my computer model (Dell Studio 1558) and even having Windows search for the software I need for the external hard drive, but it always fails to install. Keep in mind I'm pretty terrible with computers but any help would be appreciated, thanks!
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  1. bsibby said:
    I backed up my music files onto an external hard drive, but after the clean install my computer will not let me access it.


    Is the drive showing up at all in windows explorer (click the folder icon, look for the drive on the left hand side)? If it is, what is happening exactly when you are trying to access it? What kind of external drive is it (make and model).
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