scanjet 3400c update help needed

Archived from groups: alt.comp.periphs.scanner (More info?)

"Gwen & John" <gwenjohn@eastkent.freeserve.co.uk> wrote in message
news:c4ouop$iv6$1@news6.svr.pol.co.uk...
> I have bought myself a new computer, running on windows xp. My old
scanner
> which is a hp scanjet 3400c needed new software which I downloaded off of
> the internet. I have put it on my computer but foolishly left my virus
> scanner running now the software will not run. Hp have told me to delete
it
> off my computer turn my virus checker off and re-install their software
and
> turn my virus checker on afterwards. I have tried to delete the software
> off but it won't let me. I get the message,
>
> 'cannot delete hpupdate.exe access is denied.
> Make sure disk is not full or write protected and that the file is not
> currently in use.'
>
> Does anyone have any ideas as to what I do now to get rid of this
download.
>
> Thanks
> Gwen
>
>
Log on as administrator.


Start the Computer in Safe Mode and remove the HP software in the add remove
programs in control panel.

How to get into safe mode is found in Start>Help and Support. Search for
safe mode. Click "Start Windows in Safe mode". Print the instructions!

--
CSM1
http://www.carlmcmillan.com
--

Archived from groups: alt.comp.periphs.scanner (More info?)

Did you try deleting the unknown device in Device Manager and Rebooting to
see if the computer will load the correct driver?

--
CSM1
http://www.carlmcmillan.com
--
"Gwen & John" <gwenjohn@eastkent.freeserve.co.uk> wrote in message
news:c51kop$sr1$1@news6.svr.pol.co.uk...
> Thanks for your help. I have uninstalled and reinstalled the software as
> you suggested. The computer cannot see the driver though. In the device
> manager it just has a question mark and unknown device.
>
> Any other ideas. Thanks again.
>
> Gwen
>
>
> "CSM1" <nomoremail@nomail.com> wrote in message
> newsVWbc.13148$l8.2731@newssvr22.news.prodigy.com...
> > "Gwen & John" <gwenjohn@eastkent.freeserve.co.uk> wrote in message
> > news:c4ouop$iv6$1@news6.svr.pol.co.uk...
> > > I have bought myself a new computer, running on windows xp. My old
> > scanner
> > > which is a hp scanjet 3400c needed new software which I downloaded off
> of
> > > the internet. I have put it on my computer but foolishly left my
virus
> > > scanner running now the software will not run. Hp have told me to
> delete
> > it
> > > off my computer turn my virus checker off and re-install their
software
> > and
> > > turn my virus checker on afterwards. I have tried to delete the
> software
> > > off but it won't let me. I get the message,
> > >
> > > 'cannot delete hpupdate.exe access is denied.
> > > Make sure disk is not full or write protected and that the file is not
> > > currently in use.'
> > >
> > > Does anyone have any ideas as to what I do now to get rid of this
> > download.
> > >
> > > Thanks
> > > Gwen
> > >
> > >
> > Log on as administrator.
> >
> >
> > Start the Computer in Safe Mode and remove the HP software in the add
> remove
> > programs in control panel.
> >
> > How to get into safe mode is found in Start>Help and Support. Search for
> > safe mode. Click "Start Windows in Safe mode". Print the instructions!
> >
> > --
> > CSM1
> > http://www.carlmcmillan.com
> > --
> >
> >
>
>