Whenever I have had to a return a Western Digital hard drive their advanced replacement was 100% free. They merely put an outstanding authorization on my credit card which they canceled when they recieve the defective hard drive.
Before buying a Seagate hard drive I carefully searched their support pages to ensure I would get the same level of customer service.
Now I find that there is a "hidden" $24.99 fee for all advance replacement.
They throw in a free return shippling label which does saves me about $5 in shipping costs, but its still $20 more than I would have to pay if I were returning a Western Digital hard drive.
Even more annoying is there is no mention of this advance replacement fee anywhere on the website.
You have to be 2/3rd through the process of requesting an RMA before it is mentioned.
Then when you are completely finished they tack on a 8% "tax", making it $26.95. The sales tax in my area is no where near 8%, nor does my state require out of state retailers to collect sales tax. I think they just charge everone the same tax rate then keep the money if the state they ship to doesn't require it.
If I chose to do a regular RMA they won't accept the drive's original packaging. I will have to pay $10 + 6.95 shipping for an approved packaging kit. Then maybe $5 for the shipping.
If this were a Western Digital Drive I would receive a replacement drive via 2nd Day shipping and only be out $5 for the return shpping.
If Western Digital offered 5 year warranties on all its drives rather than just the "Enterpise" models I would just stop using Seagate all together.
I don't like paying $22-27 because their hard drive couldn't last 5 years without breaking!
Before buying a Seagate hard drive I carefully searched their support pages to ensure I would get the same level of customer service.
Now I find that there is a "hidden" $24.99 fee for all advance replacement.
They throw in a free return shippling label which does saves me about $5 in shipping costs, but its still $20 more than I would have to pay if I were returning a Western Digital hard drive.
Even more annoying is there is no mention of this advance replacement fee anywhere on the website.
You have to be 2/3rd through the process of requesting an RMA before it is mentioned.
Then when you are completely finished they tack on a 8% "tax", making it $26.95. The sales tax in my area is no where near 8%, nor does my state require out of state retailers to collect sales tax. I think they just charge everone the same tax rate then keep the money if the state they ship to doesn't require it.
If I chose to do a regular RMA they won't accept the drive's original packaging. I will have to pay $10 + 6.95 shipping for an approved packaging kit. Then maybe $5 for the shipping.
If this were a Western Digital Drive I would receive a replacement drive via 2nd Day shipping and only be out $5 for the return shpping.
If Western Digital offered 5 year warranties on all its drives rather than just the "Enterpise" models I would just stop using Seagate all together.
I don't like paying $22-27 because their hard drive couldn't last 5 years without breaking!