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PETITION TO SIGN AGAINST COMPAQ

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October 5, 2006 11:21:21 PM

Just to let everyone know....i contacted Compaq, and they stated and i quote: "No matter if i have a warranty or not, if my second power adapter fries they will pay 100% of the shipping and look at and fix, if nescessary, 100% FREE OF CHARGE. So to all of you NEGATIVE people on here, your posts were simply ignored. I do want to thank the people who were TRYING to help me and not cut me down. THANK YOU!!!!! as of today i will be not watching this post anymore nor will i probably be on this site anymore...

on another note to set the record streight: I DID NOT PURCHASE THE COMPAQ LAPTOP MY HUSBAND DID. SO IT IS NOT MY FAULT THAT I AM HAVING PROBLEMS WITH IT! :x

have a nice day.

More about : petition sign compaq

October 5, 2006 11:43:49 PM

Actually, quite impressive that they made a unit that no one can figure out how to open up to service but the manufacturer. Brilliant, IMO! Even more so that their design lasts till just after warranty expires! :lol:  $$$
October 5, 2006 11:55:31 PM

I need to petition to sigh?

I'm quite capable of sigh-ing anytime I want.

*sigh*

See.

As for what the OP seems to want (get all of the Presarios rep\ired free of charge), it won't happen.


Let's face it, the joke had to be done.
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October 6, 2006 12:02:01 AM

Quote:
Actually, quite impressive that they made a unit that no one can figure out how to open up to service but the manufacturer. Brilliant, IMO! Even more so that their design lasts till just after warranty expires! :lol:  $$$


This is a wonderful business plan that should be adopted by all other major PC manufacturers :lol:  .

To the OP: It's a bad idea to list your email address on a public forum; you might get spammed. You should have asked people to PM you.
October 6, 2006 3:27:21 AM

the e-mail address im not worried about, it was something that i made up in a hurry for the site but thank you for your concern.
October 6, 2006 3:29:02 AM

the e-mail address im not worried about, it was something that i made up in a hurry for the site but thank you for your concern.
October 6, 2006 3:31:10 AM

not to be rude but one, i didnt buy it my husband did and 2 it does not hurt to see what can be done, you never know what will happen. besides i have a business on my side helping me getting most of the information i need, i just need signatures who HAVE THAT MODEL ONLY :) 
October 6, 2006 3:33:45 AM

its not that they cannot open it, but lots of computer repair shops are limited to what they are allowed to fix how do you think the companies like compaq and hp get their money, its certainly not just from people buying computers and thats all.
October 6, 2006 3:36:35 AM

look, i really dont need any of your "jokes" one mistake on spelling cause i was in a hurry does not mean that i will do it all the time. and like i mentioned in another reply you never know what happens, if i get enough people who have THAT MODEL ONLY to sign my peition then maybe they will do something, its not going to cost me anything for my research except to mail it out which wont cost me much either.
October 6, 2006 4:55:24 AM

Sorry to shoot you down, but if the warranty has expired, then it isn't their problem, and a petition will not change that. Personally I would not buy from Compaq, as they are known for low end Computers. However, perhaps you can still contact their tech support and ask them if this is a recurring issue. Still, I'm surprised you got a year of use out of it. Most PSU's I've worked either die right off the bat or last a lifetime.

At the end of the day, 4 people will not make a difference. You should contact them and inquire about it, and see what they tell you.

All-in-all though, I wouldn't buy a new Ready-Built PC without also purchasing an extended warranty. Not purchasing such a warranty invokes Murphey's Law, and something is bound to go wrong, LOL :o 
October 6, 2006 4:08:38 PM

thanks but in really not interested in stuff like that. and i hate to burst your bubble but my husband bought it not me. and its just not 4 people, if you read the post it was 4 people in 2 days, she has more, ill be getting a list from the pc repair company of how many people are having that problem and if you think it wont work then i guess you think with negitivity. this is florida the laws are different, if there are enough people then i have a great shot! and buying a compaq is no different than buying an HP. did you know that they are the SAME company? im only interested in hearing from people who have that model ONLY so please, if you dont then please keep your comments to your self.


Thank you :|
October 6, 2006 5:02:45 PM

It's nice to try, but I can tell you that a petition will be beyond pointless and they wouldn't care at all (Most major companies are like this). If you really want attention, slap them with a class action lawsuit, and their army of lawyers will readily respond. Then they would care, but most likely, you would get crushed into the ground.

On the other hand, I have to say Compaqs do suck, and they should be banned from making them. eMachines should die also.
October 6, 2006 5:31:59 PM

Quote:
thanks but in really not interested in stuff like that. and i hate to burst your bubble but my husband bought it not me. and its just not 4 people, if you read the post it was 4 people in 2 days, she has more, ill be getting a list from the pc repair company of how many people are having that problem and if you think it wont work then i guess you think with negitivity. this is florida the laws are different, if there are enough people then i have a great shot! and buying a compaq is no different than buying an HP. did you know that they are the SAME company? im only interested in hearing from people who have that model ONLY so please, if you dont then please keep your comments to your self.


Thank you :|

There is 1 route you could take which is send the system to compaq. Compaq is proprietary which means most any part will have to be ordered from compaq at a higher than average price than standard PC parts. This is the reason most PC shops will not touch a compaq. Now for your system which compaq may have taking their proprietary design to the next step by forcing users to send their systems in for repair. Here is the best advice I can give you. Talk to an HP tech and get the system repaired by them. I'll tell you up front its not going to be cheap.
http://h10025.www1.hp.com/ewfrf/wc/pfinder?query=R3000&...
October 6, 2006 5:33:22 PM

cinse = sense?

I'm trying to figure out if you said that on purpose or on accident... eh

How hard can it be to repair it yourself? Maybe you can just buy a PSU off of compaq... shrug
October 6, 2006 5:41:04 PM

Quote:
look, i really dont need any of your "jokes" one mistake on spelling cause i was in a hurry does not mean that i will do it all the time. and like i mentioned in another reply you never know what happens, if i get enough people who have THAT MODEL ONLY to sign my peition then maybe they will do something, its not going to cost me anything for my research except to mail it out which wont cost me much either.


Quote:
thanks but in really not interested in stuff like that. and i hate to burst your bubble but my husband bought it not me. and its just not 4 people, if you read the post it was 4 people in 2 days, she has more, ill be getting a list from the pc repair company of how many people are having that problem and if you think it wont work then i guess you think with negitivity. this is florida the laws are different, if there are enough people then i have a great shot! and buying a compaq is no different than buying an HP. did you know that they are the SAME company? im only interested in hearing from people who have that model ONLY so please, if you dont then please keep your comments to your self.


Since you are so demanding, I figure I might as well be.

At any rate, this is the kind of thing that happens with low-end equipment. HP DeskJets come to mind as well: they are "throw-aways" when they break, as it is cheaper to get new equipment rather than repair the existing.

Just suck it up and pay for the repair or buy a better brand.
October 6, 2006 6:12:56 PM

Quote:
this is florida


Ahh. That explains it.
October 6, 2006 6:30:57 PM

Did you try talking to a lawyer
October 6, 2006 7:01:28 PM

I assume when you are talking about a bad power supply, you are talking about the internal connection. I worked as a computer technician for 2 years at a large retail chain (quit a few weeks ago), and I saw the same problem a lot.

I lost count of the number of laptops that had this problem. There is some internal connection that fails for two reasons. The first is physical damage/abuse to the power supply port on the laptop that comes from unplugging and plugging it in a bunch of times. After a while the wear and tear of this damagses the port to the point that it won't make a connection, and thus can't power the laptop. Sometimes this is obvious because the power pin is obviously bent or broken.

The second reason is some internal failure. Same symptoms, laptop won't accept ac power, thus rendering it useless, but there is no sign of damage. I have a toshiba laptop that is about 3.5 years old, and I have had this problem twice. The first was within the manufacturers warranty, and they fix it free of charge. In order to fix it, the tech notes showed that they replace the entire motherboard. This is a $700-800 part for laptops, depending on the laptop, plus another couple hundred for labor. It worked fine for another 2 years, and now I've been having the same problem happen again. I've backed up all my data, and just using it until it finally dies. It cost me around 2000 when I bought it, but I got my use out of it.

Thing is, I saw this problems mainly on HP's and Toshibas, but it happened to most brands. I'm not sure why so many laptops have it, it seems to be a design problem thats results in more frequent than average failure, but it isn't isolated to one brand or model. Just because several models came in during a small time period doesn't mean anything. I have seen this problem on many brands and models, and unfortunately there isn't anything you can do about it. Just buy an extended warranty on a laptop next time if you intend to use it for an extended period of time, laptops are one of the items it is actually worth it in my experience.
October 6, 2006 7:01:44 PM

Post a pic. Maybe I'll sign. Hehehehehehehe. :wink:
October 6, 2006 7:41:33 PM

Quote:
Post a pic. Maybe I'll sign. Hehehehehehehe. :wink:


Hahaha!
October 6, 2006 7:42:55 PM

I didn't read anything about you contacting Compaq customer service directly. That should be your first avenue of recourse. What if this thing actually gets somewhere and then Compaq comes back with "Why didn't you just come to us in the first place?".

I had a problem with a number of Toshiba laptops a couple of years ago - they suddenly died and wouldn't power back on. I had 12 affected machines on my hands, all past warranty - some by several months. A few phone calls and e-mails later, they were repaired free of charge by Toshiba.

This is the kind of scare story that salespeople give you to encourage you to buy their extended warranties. Frankly, when it comes to portable computers, it's a good idea.

You seem nice enough but a word of caution anyway - nastiness, sarcasm and threats won't help your cause. I probably don't have to tell you this. A well reasoned argument and diplomacy are what you need. The threat "I'll tell everybody that I know" probably doesn't help with a monster company like HP/Compaq. It might sway a restaurant owner in a small town but even if everybody you know agrees to boycott Compaq, that will affect their bottom line by only 0.000000037 percent. You get the idea.

Good luck. Go Dell next time!
October 6, 2006 7:44:52 PM

Quote:
hey everybody im kind of new here but i would like to start an online petition to get Compaq to RECALL the Compaq Presario R3000. I purchased mine a a year and a half ago. about 6 months ago (a few days after the one year warranty was up) my power adapter FRIED i took it to a computer repair place here in my town and they said that i would have to replace it. at first i did not believe it so i took it to another place in the next town over. they too said the same thing "it has to be replaced" yesterday i went back to the pc repair shop and told the lady what make and model my laptop was and her exact words to me were " i just had 4 customers in 2 days with the same laptop as you, whom also needed a new adapter. Compaq needs to RECALL that model, there is something wrong in the hardware that pc repair shops CANNOT fix. The manufacturer MUST do it. All 4 of my customers (and this included me) have 100% the same problem." apparently there is something wrong with the Compaq Presario R3000's and Compaq should be responsible to replace them. That very nice lady whom i talked to yesterday is WILLING to give me the first name and last initial of EVERY customer she has with that make and model laptop to help me get started. As i have mentioned earlier i am trying to get a petition started. If you have the same problem as i do and as many others who have that make and model please please please copy this, paste it in an e-mail and sign your first name, last initial and the STATE where you are from and please put in the subject of the e-mail "Compaq Presario R3000 Petition". this way i will not accidently delete it! no other information is needed. hopefully this petition will help ALL OF US get our computers fixed FREE OF CHARGE, warranty or no warranty. And please, no silly little comments. i dont have time to do anything but check my e-mail once a day.and also if you do not have THAT MODEL ONLY, you do not need to sign the petition you may if you think it will help, the more the merrier. I would like to thank you all for your time.

Sara R. - Florida
e-mail cckm18@hotmail.com



i would like to add that if you do not have that model then please do not reply on this post. i am only interested in hearing from people who have the compaq presario r3000 ONLY. no other comments are wanted.

thank you


The warranty expired. Get over it. You should have bought an extended warranty in this case but you didn't.
October 6, 2006 7:47:16 PM

Dell is the worst PC company on earth for customer service. I will never get another Dell.
October 6, 2006 7:55:01 PM

Dell isin't that bad... well, it is bad, but much worse than other system builders. I've been going with Dell for a long time, and we haven't had much if any problems with them.

Compaq is a different story.
October 6, 2006 8:18:43 PM

Bought a 8600 from Dell 3 years back. The thing bombed 4 months later, and had to be sent in (no reason given). After that, had to send in 3 DVD ROMS to be replaced. HD had bad bytes on it after a few months. Flashed the BIOS, and it crashed. Had to be sent in for a new chip.

I know s%^$hit happens, and components do fail, but what completely blew my mind was the support. The so called customer service. The people couldn’t even speak English. It was around the time when Dell made a huge outsourcing effort to move overseas. The transition was a complete and utter stuff up IMO. It took me 2 weeks to tell the customer service rep that it's the DVD ROM, and they need to send me a replacement!!! I called every evening (during weekdays), for an hour at a time! Took them 5 days alone to see that the serial number they had in their system was not even mine! They mixed up the registration!!! They kept telling me I only had a CD ROM (which the other guy obviously had).

They just honestly sucked like I've never seen before (worse that Verizon fixed). Thinking about it now wants to me me throw up from stress. I called corporate to see what the heck was going on. I wrote a detailed document of my experience, and urged Dell to change its strategy (along with a request to please attend to my problem). I heard nothing back. Not even a call.

I followed up with a short 2 page letter expressing my deep discontent for their actions, and not a single word back. The service rep that did help me in the end was going to quit his job after he saw what happened. He said that Dell will be run into the ground, and that he doesn’t want to be around when it does.

That was about a year and a half ago. I wish I would have shorted their stock. I could have paid for a heck of a lot high-end PCs and stuck it to them. BURN IN HELL DELL! NEVER AGAIN!

:twisted: :evil:  :twisted: :evil:  :twisted: :evil:  :twisted: :evil: 
October 6, 2006 8:27:35 PM

Quote:

i would like to add that if you do not have that model then please do not reply on this post. i am only interested in hearing from people who have the compaq presario r3000 ONLY. no other comments are wanted.


This statement wasn't exactly inviting any support but I'll try to contribute something for the other members that might be interested...

Many of the Compal (yes, Compal, in Taiwan/China) manufactured laptops using the 3.16A/19.5V power supply had them underspec'd to the point where they would overheat. I was working at Toshiba in laptop/software development during the time when they were beginning to source Compal made laptops and noticed the power supplies running very hot. We had several of their engineers come over and observe 85C power supply case temperatures to which they stated were within their operating parameters, though several email exchanges stated it was actually 70C.

During overnight testing, the heat from the power suppiles would heat the entire desktop surface well above the ambient temperature with the undersurface of the desk directly beneath the power supply being unbearably hot to the touch. By the way, this problem was not limited to the 3.16A/19.5V power supply, it was a pattern of including power supplies that were not designed to deliver enough power to the machine in worst-case scenarios such as heavy loading with a depleted battery. In these cases, it can take the as long as 20 hours to charge a battery from 2% capacity.

The Toshiba spec was no higher than 60C, but it was never resolved in that model as well as subsequent model releases. I had a pile of dead 3.16A/19.5V power supplies due to failure on Compal's part to correctly spec the power supply with an included safety factor. Though I've seen several of the Toshiba manufactured board failures, the power supplies never went bad because they were underspec'd to the point of overheating.

If there is a pattern of underspecifying the power supply to the point of producing dangerous temperatures, you may have a case, though you'll likely have to prove the high temperatures actually damaged them. I can tell you what I saw, but I no longer work for the company so I no longer can provide any hard data.
October 6, 2006 9:16:35 PM

Sorry. I work for a company that covers the R3000 under an extended warrenty. Can't give details due to confidentiality agreements and such, but we service these units in NON-HP repair depots. I know because our depots have more trouble fixing a computer than anyone else in the world.

By the way, that model is a baddie. I get calls about it (here at my phantom call center :D ) all the time. Problem is it is a CTO system, so the R3000Z could mean anything. Usually the mobo and chipset are the same, but the cpu, the graphics daughter board, the RAM, and the hard drive can be different based on what you specifically ordered, so I can't tell you what's wrong officially--though I suspect they duped you into buying the bigger CPU that just burns the unit to a crisp and slow it down more than speed it up. Never buy a 2.8GHz+ processor on a laptop--other than one specific exception I know of, every single one I have had calls about were heat related problems. They don't last.

(by the way--I haven't ever officially owned an R3000z, but have worked on dozens of them in person as well as over the phone. The one with the 2.4GHz processor that I had was sent to me for spyware issues. It is the one that lasted over a year with 0 hardware problems.)

EDIT: Oh, one other thing. You likely know that HP actually makes all of the Compaq's now, even though they are produced by the Compaq facilities. However, this is actually a problem with HP's facilities specifically. This compaq model is actually a "revamped" (unofficially speaking, it's the same f!ing machine) HP Pavilion ZX/ZV5000 CTO unit in Compaq casing. In fact, the manual is actually the same between those models, so HP is at fault here. Just FYI...
October 6, 2006 9:36:31 PM

Quote:
Bought a 8600 from Dell 3 years back. The thing bombed 4 months later, and had to be sent in (no reason given). After that, had to send in 3 DVD ROMS to be replaced. HD had bad bytes on it after a few months. Flashed the BIOS, and it crashed. Had to be sent in for a new chip.

I know s%^$hit happens, and components do fail, but what completely blew my mind was the support. The so called customer service. The people couldn’t even speak English. It was around the time when Dell made a huge outsourcing effort to move overseas. The transition was a complete and utter stuff up IMO. It took me 2 weeks to tell the customer service rep that it's the DVD ROM, and they need to send me a replacement!!! I called every evening (during weekdays), for an hour at a time! Took them 5 days alone to see that the serial number they had in their system was not even mine! They mixed up the registration!!! They kept telling me I only had a CD ROM (which the other guy obviously had).

They just honestly sucked like I've never seen before (worse that Verizon fixed). Thinking about it now wants to me me throw up from stress. I called corporate to see what the heck was going on. I wrote a detailed document of my experience, and urged Dell to change its strategy (along with a request to please attend to my problem). I heard nothing back. Not even a call.

I followed up with a short 2 page letter expressing my deep discontent for their actions, and not a single word back. The service rep that did help me in the end was going to quit his job after he saw what happened. He said that Dell will be run into the ground, and that he doesn’t want to be around when it does.

That was about a year and a half ago. I wish I would have shorted their stock. I could have paid for a heck of a lot high-end PCs and stuck it to them. BURN IN HELL DELL! NEVER AGAIN!

:twisted: :evil:  :twisted: :evil:  :twisted: :evil:  :twisted: :evil: 


Listen, you have every right in the world to complain--really. However,I ask that you refrain from giving false information.

First off, NEVER EVER buy a Dell as a home user--always buy as a small business.

Secondly, the consumer tech support has been outsourced with Dell since 2001 and before--there wasn't a "huge outsourcing move" at that time (2002-2003) except under DIMENSION business tech support divisions. Check your sources.

Third, use the chat feature and your unit is fixed faster than anyone else.

I deal with dell almost on a daily basis as people send me dells to fix, and they are the best overall. If it were HP, the experience would have been the same or worse, except HP has depot repair and not onsite repair warrenty. I know CTS sux--it always has, regardless of vendor. Dell is the same as EVERY other major manufacturer in that line of support. Also avoid the big GHz in notebooks--a 3.2GHz, right? Big mistake, dude...

G2g, more later...
October 6, 2006 10:19:45 PM

Quote:
Let them fool us once, shame on them. Let them fool us twice, shame on us!

-ublah ublabh ublabh, cant get fooled again (or something like that), George Bush
http://www.youtube.com/watch?v=8Ux3DKxxFoM


Question: Why must you end everything with political statements? You're entitled to whatever opinions, but "sneaking" statements here and there in a hardware forum bugs the heck out of me.
October 6, 2006 11:11:49 PM

No amount of defiant arguing will change once important fact...

Your warranty has expired, therefore it's not their problem. You could "attempt" a lawsuit, but you'd be ripped to shreads by their lawyers. Its pretty clear cut, and it's not their responsability if it dies after their warranty expires.
October 7, 2006 3:59:52 AM

Quote:
Dell is the worst PC company on earth for customer service. I will never get another Dell.


I read the remaining posts before responding to this one.

I have heard the stories of horrible support for Dell home users. My experience is limited to dealing with Dell as a corporate user - Canadian government, to be more specific.

The service has been superb. My calls are answered within two minutes, they never argue with me about replacing hardware and the replacement parts are delivered the next day. If I need a tech to swap a motherboard for me, he's in my office before noon the next day.

Dell's corporate users in Canada are pretty lucky. There are a couple of call centres dedicated to their support. The call centre in Edmonton, Alberta is top notch. I say this with confidence. I was a support rep at one of Micron's top two call centres back in the mid nineties when Micron was said to have had just about the best tech support in the business. We had a lot of greybeards around that place who taught me more about PCs in six months than I had learned before then, or since.

I'm not writing this to downplay your experience, FishBoi. It's more of an acknowledgement of a job well done. It's pretty easy to complain about bad service. Lord knows, I've done it enough. I think that it's important to speak up about positive things too.
October 9, 2006 11:55:08 AM

we have a Dell and have no problems with it. and i got my problem solved with Compaq. if my next power adapter fries again i get the computer looked at and repaired for FREE....and for your information i am NOT giving out any false information so telling me to refrain from doing something that im not is rude. i didnt buy a Dell my husband bought a compaq almost 2 years ago during income tax.
October 9, 2006 1:42:11 PM

Quote:
we have a Dell and have no problems with it. and i got my problem solved with Compaq. if my next power adapter fries again i get the computer looked at and repaired for FREE....and for your information i am NOT giving out any false information so telling me to refrain from doing something that im not is rude. i didnt buy a Dell my husband bought a compaq almost 2 years ago during income tax.


I was not replying to your comment, rennard. You weren't giving false info out...
October 9, 2006 1:54:26 PM

Quote:
hey everybody im kind of new here but i would like to start an online petition to get Compaq to RECALL the Compaq Presario R3000. I purchased mine a a year and a half ago. about 6 months ago (a few days after the one year warranty was up) my power adapter FRIED i took it to a computer repair place here in my town and they said that i would have to replace it. at first i did not believe it so i took it to another place in the next town over. they too said the same thing "it has to be replaced" yesterday i went back to the pc repair shop and told the lady what make and model my laptop was and her exact words to me were " i just had 4 customers in 2 days with the same laptop as you, whom also needed a new adapter. Compaq needs to RECALL that model, there is something wrong in the hardware that pc repair shops CANNOT fix. The manufacturer MUST do it. All 4 of my customers (and this included me) have 100% the same problem." apparently there is something wrong with the Compaq Presario R3000's and Compaq should be responsible to replace them. That very nice lady whom i talked to yesterday is WILLING to give me the first name and last initial of EVERY customer she has with that make and model laptop to help me get started. As i have mentioned earlier i am trying to get a petition started. If you have the same problem as i do and as many others who have that make and model please please please copy this, paste it in an e-mail and sign your first name, last initial and the STATE where you are from and please put in the subject of the e-mail "Compaq Presario R3000 Petition". this way i will not accidently delete it! no other information is needed. hopefully this petition will help ALL OF US get our computers fixed FREE OF CHARGE, warranty or no warranty. And please, no silly little comments. i dont have time to do anything but check my e-mail once a day.and also if you do not have THAT MODEL ONLY, you do not need to sign the petition you may if you think it will help, the more the merrier. I would like to thank you all for your time.

Sara R. - Florida
e-mail cckm18@hotmail.com



i would like to add that if you do not have that model then please do not reply on this post. i am only interested in hearing from people who have the compaq presario r3000 ONLY. no other comments are wanted.

thank you


On the basis of a sample of 4 out of god knows how many sales, you are seriosuly suggesting that Compaq / HP put a hi-tech sophisticated Power Adaptor unit in every Compaq Presario R3000's that was programmed / designed spefically to fail a few days after the warranty expires, and never before. And also that should a consumer have bought the extended warranty, it can be re-programmed / re-designed no doubt to fail just after the extended warranty fails as well.

Just get over it.
October 9, 2006 2:31:28 PM

I think you're just pissed that you bought a piece of crap then found out why it was a piece of crap.

Besides, its almost two years old. Most computers in that sort of range will fail in that time period. Its just what they are spec'd to do. I recommend doing some more research next time and not buying something of a "value" brand. Get a major brand name, and get something right in the midrange. That's where the sweet spot is.

And petitions work with governments, not companies. We Americans like to do this whole jump on the bandwagon thing, and try to get others to do it with us to get a point across. International companies don't care. They may give you a new product to keep you quiet, but they won't change the way they are.

New solution: call the company if you have a problem with them. Its been my experience that they will be more than willing to do something for you if you make a big enough stink about it with their customer service reps. But don't go making a worthless petition, making yourself look like a jacka$$.
!