newegg support giving me the runaround

Sorry if this is the wrong forum to post this in. If you could point me to the correct forum that'd be great.

I ordered a Gigabyte DS3 rev. 3.3 off newegg (retail - boxed with cables), and it wouldn't POST, so I sent it back for RMA.

They sent back an OEM (unboxed, no cables) DS3 rev. 1.0.

I've emailed their customer support 3 times now with nothing but runaround answers like "Our records seem to indicate order number #blah was replaced with #blah2 which is the same item."

I've tried to explain to them that the revision numbers are different products, with different prices on newegg, and that OEM doesn't mean the same as retail.

I'm not giving up, but does anyone have any tips? At this point, I'd really love my broken DS3 3.3 back so I could send it for a manufacturer's warranty. I don't want this rev 1.0 (not a guaranteed FSB1333) plus it has no cables so I can't do much with it anyway.

I thought about RMA'ing it again but the more I spend on shipping the more I just want to give up on the whole thing.

Escalate the issue by email.

Make sure to include in your email:
What you purchased (revision/non oem) and what you received in return.
Make sure they know (in the email, restate it) that the board they included does not come with cables (explain OEM vs Retail without being patronizing).




Go up the chain. Do not sent the board out until you get an email (for records) stating what they will do for you.

Also, this happens some times. It does not matter if your a lil guy, or you order 100k yearly.

You may find emails (well written non whiny) actually work well. Don't forget that with an Email, you get a paper trail in case you need to prove something.

Tell them that they are not returning an equal product to you as stated under the warrenty and that you will contact your State General AND the Better Business Bureau.