Lamp won't turn off after upgrading anti-virus software

[Guest]

Archived from groups: alt.comp.periphs.scanner (More info?)

Hello. I have a PC running XP Home SP1. My scanner is a Visioneer
5800 USB. It uses PaperPort Deluxe 7.02 software, with the latest OneTouch
driver installed. This morning, I upgraded my Norton Anti-Virus to the 2004
version. Now, when I reboot, the scanner is recognized by Windows, but the
lamp does not turn off after 5 minutes. Previously it did. I have
reinstalled PaperPort, OneTouch, done a CheckDisk, Disk Defrag, deleted TEMP
files, plugged the scanner into a different USB port. Nothing helped. Is
there anything else I can try besides uninstalling NAV 2004?

 

[Guest]

Archived from groups: alt.comp.periphs.scanner (More info?)

"HistoryFan" <nospam!@nospam.com> wrote in message
news:nFMrc.7175$2H2.5657@fe2.columbus.rr.com...
> Hello. I have a PC running XP Home SP1. My scanner is a Visioneer
> 5800 USB. It uses PaperPort Deluxe 7.02 software, with the latest
OneTouch
> driver installed. This morning, I upgraded my Norton Anti-Virus to the
2004
> version. Now, when I reboot, the scanner is recognized by Windows, but
the
> lamp does not turn off after 5 minutes. Previously it did. I have
> reinstalled PaperPort, OneTouch, done a CheckDisk, Disk Defrag, deleted
TEMP
> files, plugged the scanner into a different USB port. Nothing helped. Is
> there anything else I can try besides uninstalling NAV 2004?
>
>
Check the power management in XP, there may be a selection for the USB port.

Also check the settings in Norton Anti-Virus 2004, there may be a way to get
NAV to ignore the USB ports or the scanner.

--
CSM1
http://www.carlmcmillan.com
--

 

[Guest]

Archived from groups: alt.comp.periphs.scanner (More info?)

HistoryFan wrote:
> Hello. I have a PC running XP Home SP1. My scanner is a Visioneer
> 5800 USB. It uses PaperPort Deluxe 7.02 software, with the latest OneTouch
> driver installed. This morning, I upgraded my Norton Anti-Virus to the 2004
> version. Now, when I reboot, the scanner is recognized by Windows, but the
> lamp does not turn off after 5 minutes. Previously it did. I have
> reinstalled PaperPort, OneTouch, done a CheckDisk, Disk Defrag, deleted TEMP
> files, plugged the scanner into a different USB port. Nothing helped. Is
> there anything else I can try besides uninstalling NAV 2004?
>
>

Right click on the OneTouch Task bar Icon, choose Configure, click on
the tab with the hand thingy, click on the General Tab, click on Scanner
Lamp turns off: check off After Idling For X Minutes. 15 Minutes is the
minimum setting for my PC. If you can set 5 minutes then great.

 

[Guest]

Archived from groups: alt.comp.periphs.scanner (More info?)

Thanks for the responses. I set the scanner lamp to go off
automatically after 15 minutes of inactivity, although sometimes it goes off
normally after 5 minutes. At least the lamp won't burn out.

I think part of the problem may be that the software that powers my
scanner isn't 100% compatible with Windows XP, despite what Visioneer
states. XP isn't even listed in the instruction manual under system
requirements.