Archived from groups: alt.comp.periphs.scanner (
More info?)
C> "TravNo9" <travaline@prodigy.net> wrote in message
C> news:IOGdnX4Hy7pUqULdRVn-sw@comcast.com...
>> C> "TravNo9" <travaline@prodigy.net> wrote in message
>> C> news:CK2dnXrS-o-tl0Ld4p2dnA@comcast.com...
>> >> C> As far as I know Omnipage Pro 14 is the latest version.
>> >> C> It is less than one year old.
>> >> It is the latest version, but it has a service pack upgrade that
>> >> corrects
>> >> lots of bugs. One that I'm experiencing is corrected in the service
>> >> pack.
>> >> The problem is the update process must be done through the program,
>> C> online,
>> >> and it doesn't work. 11500 communications error is all you get.
>> This
>> >> experience is universal, not isolated. The tech support for
>> Scansoft
>> >> is
>> C> fee
>> >> based right from the start $9,95 per incident. This is not fair, as
>> >> the
>> >> problem is theirs, not their consumers.
>> >> I was hoping someone had figured out the solution.
>> C> Price in support is $19.95 USD, but you get one free incident. (Do
>> C> not call
>> C> support unless necessary!
>> C> Downloads can be found here. Just select the correct options and
>> you
>> C> will be
>> C> taken the a page of downloads for Omnipage Pro.
>> C>
http://support.scansoft.com/downloads/default.asp
>> C> The upgrade for Omnipage Pro 14 is through the program only.
>> C> If you are using dialup, connect to your ISP first, then run
>> Omnipage
>> C> Pro 14
>> C> and update.
>> C> From ScanSoft Support:
>> C> Information:
>> C> This document contains information about ScanSoft OmniPage Pro 14
>> C> Service
>> C> Pack 1 and ScanSoft PDF Printer Service Pack 1 (included with the
>> C> Office
>> C> Edition).
>> C> These updates are available for download through the ScanSoft
>> Update
>> C> Service. The ScanSoft Update Service is an automatic update service
>> C> included
>> C> with OmniPage Pro 14. To open the ScanSoft Update Service, do the
>> C> following:
>> C> 1.. Click on "Help > ScanSoft on the Web > Get Latest Update".
>> C> 2.. When the Update Service opens, click "Show Updates" then
>> click
>> C> "Add"
>> C> on any of the available Service Pack(s) as desired.
>> C> 3.. Click the "Next" button and then use the "Download" button to
>> C> save the
>> C> Service Pack(s) to the computer.
>> C> 4.. Once downloaded, double-click the Service Pack to install
>> them
>> C> (one at
>> C> a time). Please be sure to close out of all open applications
>> before
>> C> installing the Service Pack(s), except the service pack download.
>> C> Note: If the "Install Now" button is used instead of the "Download"
>> C> button,
>> C> a message may appear stating that all open applications should be
>> C> closed
>> C> before continuing the installation. All applications can be closed
>> C> except
>> C> for the "Update Service" Internet Explorer Window. The Service
>> C> Pack(s) can
>> C> be successfully installed with this window open by pressing the
>> C> "Ignore"
>> C> button, however all other applications including OmniPage Pro 14
>> must
>> C> be
>> C> closed.
>> C> The OmniPage Pro 14 installation CD is required to install the
>> C> Service
>> C> Pack(s). If OmniPage Pro 14 was downloaded from our Online Store
>> C> (Digital
>> C> River), the full download is required to install the Service
>> Pack(s).
>> C> Please
>> C> extract the OmniPage Pro 14 download to a folder on the computer.
>> C> When the
>> C> installation of the Service Pack(s) ask for the OmniPage Pro 14 CD,
>> C> click
>> C> the "Browse" button and select the folder in which the extracted
>> C> OmniPage
>> C> Pro 14 download is located. Click OK and the installation should
>> C> proceed
>> C> without a problem.
>> C> ****** IMPORTANT: THE SERVICE PACK IS ONLY ACCESSIBLE FROM WITHIN
>> C>
>> C> OMNIPAGE
>> C> PRO 14. THIS TECHNOTE DOES NOT HAVE A LINK TO DOWNLOAD A PATCH
>> C> ******
>> C> --
>> C> CSM1
>> C>
http://www.carlmcmillan.com
>> C> --
>> Thanks for the info I've read it myself over and over as have many
>> others(
>> in the scansoft forum ). Here is the problem you can't get the update
>> service to open (your step #1) you get the error code 11500
>> communication
>> error.
>> You just can't get to first base.
C> Maybe uninstall OmniPage 14, Reboot, Install OmniPage 14.
C> You may have a bad install.
C> --
C> CSM1
C>
http://www.carlmcmillan.com
C> --
On Scansofts forums at their website, this has been done by many people to
no avail.
The software works great. It just interferes with a few other programs.
reading the service pack description, these thing are corrected with the
service pack.
This problem is wide spread. It is not isolated.