Sign in with
Sign up | Sign in
Your question

USB Scanner not recognized

Last response: in Computer Peripherals
Share
Anonymous
June 27, 2004 4:52:06 AM

Archived from groups: alt.comp.periphs.scanner (More info?)

Hi,

I have finally decided to ask for help.
I have a 8-month old sparingly used UMAX
Astra Net e3420 scanner connected to the USB
port of a IBM ThinkPad running Windows 2000.
Worked great all this time.

Suddenly, it is no longer recognized. Below is the output of my
AdministrativeTools->Computer Management ->System information -->
Components->USB

System Information report written at: 06/27/2004 12:21:47 AM
[USB]

Device PNP Device ID
Intel(R) 82801CA/CAM USB Universal Host Controller - 2482
PCI\VEN_8086&DEV_2482&SUBSYS_02201014&REV_02\3&61AAA01&0&E8
USB Root Hub USB\ROOT_HUB\4&1BA09391&4
USB Device USB\VID_0000&PID_0000\5&5B74F88&0&1
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ Problem

Intel(R) 82801CA/CAM USB Universal Host Controller - 2484
PCI\VEN_8086&DEV_2484&SUBSYS_02201014&REV_02\3&61AAA01&0&E9
USB Root Hub USB\ROOT_HUB\4&230D24D2&4
Intel(R) 82801CA/CAM USB Universal Host Controller - 2487
PCI\VEN_8086&DEV_2487&SUBSYS_02201014&REV_02\3&61AAA01&0&EA
USB Root Hub USB\ROOT_HUB\4&34790283&4

So, essentially the Vendor and Dev ID are both showing up as 0.
I have followed the standard advice to fix the problem as follows.

1)Removed the USB cable connecting scanner to PC.
2)Removed all the Astranet drivers and programs.
3)Uninstalled all USB Hubs from Device Manager
4)Restarted the computer.
5)The USB Hubs got recognized by Windows 2K.
5)Reinstalled the UMAX Astranet drivers and programs.
6)Restarted the PC with the USB cable from the scanner plugged in.
7)The PC recognizes a new device on the USB port but still finds it
to be an unknown device.

I have also tried it on a different PC. Same results.

Any other ideas or does this look like a HW issue?

thanks,
-Farad.

More about : usb scanner recognized

Anonymous
June 27, 2004 7:09:18 PM

Archived from groups: alt.comp.periphs.scanner (More info?)

"Farad Sunavala" <fs@cisco.com> wrote in message
news:1088322603.356920@sj-nntpcache-5...
> Hi,
>
> I have finally decided to ask for help.
> I have a 8-month old sparingly used UMAX
> Astra Net e3420 scanner connected to the USB
> port of a IBM ThinkPad running Windows 2000.
> Worked great all this time.
>
> Suddenly, it is no longer recognized. Below is the output of my
> AdministrativeTools->Computer Management ->System information -->
> Components->USB
>
> System Information report written at: 06/27/2004 12:21:47 AM
> [USB]
>
> Device PNP Device ID
> Intel(R) 82801CA/CAM USB Universal Host Controller - 2482
> PCI\VEN_8086&DEV_2482&SUBSYS_02201014&REV_02\3&61AAA01&0&E8
> USB Root Hub USB\ROOT_HUB\4&1BA09391&4
> USB Device USB\VID_0000&PID_0000\5&5B74F88&0&1
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ Problem
>
> Intel(R) 82801CA/CAM USB Universal Host Controller - 2484
> PCI\VEN_8086&DEV_2484&SUBSYS_02201014&REV_02\3&61AAA01&0&E9
> USB Root Hub USB\ROOT_HUB\4&230D24D2&4
> Intel(R) 82801CA/CAM USB Universal Host Controller - 2487
> PCI\VEN_8086&DEV_2487&SUBSYS_02201014&REV_02\3&61AAA01&0&EA
> USB Root Hub USB\ROOT_HUB\4&34790283&4
>
> So, essentially the Vendor and Dev ID are both showing up as 0.
> I have followed the standard advice to fix the problem as follows.
>
> 1)Removed the USB cable connecting scanner to PC.
> 2)Removed all the Astranet drivers and programs.
> 3)Uninstalled all USB Hubs from Device Manager
> 4)Restarted the computer.
> 5)The USB Hubs got recognized by Windows 2K.
> 5)Reinstalled the UMAX Astranet drivers and programs.
> 6)Restarted the PC with the USB cable from the scanner plugged in.
> 7)The PC recognizes a new device on the USB port but still finds it
> to be an unknown device.
>
> I have also tried it on a different PC. Same results.
>
> Any other ideas or does this look like a HW issue?
>
> thanks,
> -Farad.
>
>
Before making changes to the Register, BACKUP!

VEN_8086&DEV_2482&SUBSYS_02201014&REV_02\3&61AAA01&0&E8
VEN_8086&DEV_2484&SUBSYS_02201014&REV_02\3&61AAA01&0&E9
VEN_8086&DEV_2487&SUBSYS_02201014&REV_02\3&61AAA01&0&EA

The three keys show three different devices, if you only have one device,
then some or all of these keys are wrong.

Try regedit, search and delete the above Keys. Windows XP will automatically
restore the correct info when you connect the device.

--
CSM1
http://www.carlmcmillan.com
--
Anonymous
June 27, 2004 7:09:19 PM

Archived from groups: alt.comp.periphs.scanner (More info?)

> VEN_8086&DEV_2482&SUBSYS_02201014&REV_02\3&61AAA01&0&E8
> VEN_8086&DEV_2484&SUBSYS_02201014&REV_02\3&61AAA01&0&E9
> VEN_8086&DEV_2487&SUBSYS_02201014&REV_02\3&61AAA01&0&EA
>
> The three keys show three different devices, if you only have one device,
> then some or all of these keys are wrong.
The above three entries seem to correspond to the USB Root Hubs shown in
Device Manager.
In Device Manager->Universal Serial Bus Controllers I have
Intel(R) 82801 CA/CAM USB Universal Host Controller - 2482
Intel(R) 82801 CA/CAM USB Universal Host Controller - 2484
Intel(R) 82801 CA/CAM USB Universal Host Controller - 2487
USB Root Hub
USB Root Hub
USB Root Hub

-Farad

"CSM1" <cmcmillan@carlmcmillan.com> wrote in message
news:yqBDc.4297$AM.3864@newssvr23.news.prodigy.com...
> "Farad Sunavala" <fs@cisco.com> wrote in message
> news:1088322603.356920@sj-nntpcache-5...
> > Hi,
> >
> > I have finally decided to ask for help.
> > I have a 8-month old sparingly used UMAX
> > Astra Net e3420 scanner connected to the USB
> > port of a IBM ThinkPad running Windows 2000.
> > Worked great all this time.
> >
> > Suddenly, it is no longer recognized. Below is the output of my
> > AdministrativeTools->Computer Management ->System information -->
> > Components->USB
> >
> > System Information report written at: 06/27/2004 12:21:47 AM
> > [USB]
> >
> > Device PNP Device ID
> > Intel(R) 82801CA/CAM USB Universal Host Controller - 2482
> > PCI\VEN_8086&DEV_2482&SUBSYS_02201014&REV_02\3&61AAA01&0&E8
> > USB Root Hub USB\ROOT_HUB\4&1BA09391&4
> > USB Device USB\VID_0000&PID_0000\5&5B74F88&0&1
> > ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ Problem
> >
> > Intel(R) 82801CA/CAM USB Universal Host Controller - 2484
> > PCI\VEN_8086&DEV_2484&SUBSYS_02201014&REV_02\3&61AAA01&0&E9
> > USB Root Hub USB\ROOT_HUB\4&230D24D2&4
> > Intel(R) 82801CA/CAM USB Universal Host Controller - 2487
> > PCI\VEN_8086&DEV_2487&SUBSYS_02201014&REV_02\3&61AAA01&0&EA
> > USB Root Hub USB\ROOT_HUB\4&34790283&4
> >
> > So, essentially the Vendor and Dev ID are both showing up as 0.
> > I have followed the standard advice to fix the problem as follows.
> >
> > 1)Removed the USB cable connecting scanner to PC.
> > 2)Removed all the Astranet drivers and programs.
> > 3)Uninstalled all USB Hubs from Device Manager
> > 4)Restarted the computer.
> > 5)The USB Hubs got recognized by Windows 2K.
> > 5)Reinstalled the UMAX Astranet drivers and programs.
> > 6)Restarted the PC with the USB cable from the scanner plugged in.
> > 7)The PC recognizes a new device on the USB port but still finds it
> > to be an unknown device.
> >
> > I have also tried it on a different PC. Same results.
> >
> > Any other ideas or does this look like a HW issue?
> >
> > thanks,
> > -Farad.
> >
> >
> Before making changes to the Register, BACKUP!
>
> VEN_8086&DEV_2482&SUBSYS_02201014&REV_02\3&61AAA01&0&E8
> VEN_8086&DEV_2484&SUBSYS_02201014&REV_02\3&61AAA01&0&E9
> VEN_8086&DEV_2487&SUBSYS_02201014&REV_02\3&61AAA01&0&EA
>
> The three keys show three different devices, if you only have one device,
> then some or all of these keys are wrong.
>
> Try regedit, search and delete the above Keys. Windows XP will
automatically
> restore the correct info when you connect the device.
>
> --
> CSM1
> http://www.carlmcmillan.com
> --
>
>
Anonymous
June 28, 2004 3:29:41 AM

Archived from groups: alt.comp.periphs.scanner (More info?)

OK.

You are correct. Those are the USB port IDs.

When I look with System Information. My scanners do not show. I looked when
no scanner was connected.

Regedit is the registry editor. Search for the name of your scanners twan
driver. The file is located in C:\Windows\Twain_32\scannername. May be a
hidden folder. Set Windows Explorer to show all files, hidden and system
files.

--
CSM1
http://www.carlmcmillan.com
--
"Farad Sunavala" <fs@cisco.com> wrote in message
news:1088369093.523813@sj-nntpcache-3...
> > VEN_8086&DEV_2482&SUBSYS_02201014&REV_02\3&61AAA01&0&E8
> > VEN_8086&DEV_2484&SUBSYS_02201014&REV_02\3&61AAA01&0&E9
> > VEN_8086&DEV_2487&SUBSYS_02201014&REV_02\3&61AAA01&0&EA
> >
> > The three keys show three different devices, if you only have one
device,
> > then some or all of these keys are wrong.
> The above three entries seem to correspond to the USB Root Hubs shown in
> Device Manager.
> In Device Manager->Universal Serial Bus Controllers I have
> Intel(R) 82801 CA/CAM USB Universal Host Controller - 2482
> Intel(R) 82801 CA/CAM USB Universal Host Controller - 2484
> Intel(R) 82801 CA/CAM USB Universal Host Controller - 2487
> USB Root Hub
> USB Root Hub
> USB Root Hub
>
> -Farad
>
> "CSM1" <cmcmillan@carlmcmillan.com> wrote in message
> news:yqBDc.4297$AM.3864@newssvr23.news.prodigy.com...
> > "Farad Sunavala" <fs@cisco.com> wrote in message
> > news:1088322603.356920@sj-nntpcache-5...
> > > Hi,
> > >
> > > I have finally decided to ask for help.
> > > I have a 8-month old sparingly used UMAX
> > > Astra Net e3420 scanner connected to the USB
> > > port of a IBM ThinkPad running Windows 2000.
> > > Worked great all this time.
> > >
> > > Suddenly, it is no longer recognized. Below is the output of my
> > > AdministrativeTools->Computer Management ->System information -->
> > > Components->USB
> > >
> > > System Information report written at: 06/27/2004 12:21:47 AM
> > > [USB]
> > >
> > > Device PNP Device ID
> > > Intel(R) 82801CA/CAM USB Universal Host Controller - 2482
> > > PCI\VEN_8086&DEV_2482&SUBSYS_02201014&REV_02\3&61AAA01&0&E8
> > > USB Root Hub USB\ROOT_HUB\4&1BA09391&4
> > > USB Device USB\VID_0000&PID_0000\5&5B74F88&0&1
> > > ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ Problem
> > >
> > > Intel(R) 82801CA/CAM USB Universal Host Controller - 2484
> > > PCI\VEN_8086&DEV_2484&SUBSYS_02201014&REV_02\3&61AAA01&0&E9
> > > USB Root Hub USB\ROOT_HUB\4&230D24D2&4
> > > Intel(R) 82801CA/CAM USB Universal Host Controller - 2487
> > > PCI\VEN_8086&DEV_2487&SUBSYS_02201014&REV_02\3&61AAA01&0&EA
> > > USB Root Hub USB\ROOT_HUB\4&34790283&4
> > >
> > > So, essentially the Vendor and Dev ID are both showing up as 0.
> > > I have followed the standard advice to fix the problem as follows.
> > >
> > > 1)Removed the USB cable connecting scanner to PC.
> > > 2)Removed all the Astranet drivers and programs.
> > > 3)Uninstalled all USB Hubs from Device Manager
> > > 4)Restarted the computer.
> > > 5)The USB Hubs got recognized by Windows 2K.
> > > 5)Reinstalled the UMAX Astranet drivers and programs.
> > > 6)Restarted the PC with the USB cable from the scanner plugged in.
> > > 7)The PC recognizes a new device on the USB port but still finds it
> > > to be an unknown device.
> > >
> > > I have also tried it on a different PC. Same results.
> > >
> > > Any other ideas or does this look like a HW issue?
> > >
> > > thanks,
> > > -Farad.
> > >
> > >
> > Before making changes to the Register, BACKUP!
> >
> > VEN_8086&DEV_2482&SUBSYS_02201014&REV_02\3&61AAA01&0&E8
> > VEN_8086&DEV_2484&SUBSYS_02201014&REV_02\3&61AAA01&0&E9
> > VEN_8086&DEV_2487&SUBSYS_02201014&REV_02\3&61AAA01&0&EA
> >
> > The three keys show three different devices, if you only have one
device,
> > then some or all of these keys are wrong.
> >
> > Try regedit, search and delete the above Keys. Windows XP will
> automatically
> > restore the correct info when you connect the device.
> >
> > --
> > CSM1
> > http://www.carlmcmillan.com
> > --
> >
> >
>
>
!