I'm trying to resolve this exact issue. I encountered a bad virus which triggered a death loop, so I took care of the virus via Malwarebytes. Everything works fine except now I cannot access music or pictures. When I open the folder it appears empty, but when I check properties it shows there are files in the folder. I can still play the music with WMP, so I know the music is still there, even though I can't get to them in the folder. Does anyone know of a way to recover the files?
i was able to get mine to work, the only way i could do it was to revert the folder to a previous set point.
-right click on the folder
-click on previous versions tab
-then click open on different folders until you see one that has the folder restored
-then click restore on that folder