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[Solved] Windows 7 install hangs on "starting windows" screen

Forum Windows 7 : Windows 7 General Discussion - [Solved] Windows 7 install hangs on "starting windows" screen

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Windows 7 clean install hangs at starting windows screen

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Best answer from truendor.

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Hi all.

When I run the Windows 7 Home Premium OEM disc I get past "loading files" and then freeze on "starting windows". I see 4 little colored balls in the center of the screen (guessing the start of the MSFT logo) and then everything freezes.

Here's what I've got:

Monitor: Samsung T260HD 25.5in Rose/Black LCD w/ATSC

HDD: 2 x Seagate 1.5TB Serial ATA HD 7200/32MB/SATA-3G

Memory: Corsair Dominator 6144MB PC12800 DDR3 1600MHz (3x2)

DVD: LG 22X DVDRW SATA

Motherboard: ASUS P6TD Deluxe Intel X58 Socket LGA1366 MB

Power Supply: Corsair 950w 80 Plus Power Supply

GPU: 5850 is backordered, so am using an old Nvidia 6600 GT to attempt to install Windows - connected to monitor with DVI cable

OS: Windows 7 Home Premium OEM

I've done lots of research and tried:

1. Using a PS2 keyboard/mouse
2. Disabling USB in bios
3. Disabling just about everything else in bios
4. Tried w/ 2MB, 4MB and 6MB ram

Any help or suggestions would be greatly appreciated.

Thank you!

Add a reply

Hi Stentorian,

I actually have been in the same situation as you for about the last week or so... every night trying various bios changes / swapping out hardware but with no results. I have the same motherboard and powersupply as you and after coming across your thread and noticing the similarity i finally ripped out my PSU from my old PC and threw it into the new one.

Anyway to make a long story short Windows 7 booted up to the installation screen without a hitch. I am now currently installing it. I'm going to try to put the Corsair 950 PSU back in the unit after installation and i'll let you know how that goes. But anyway incase the repair people you gave it over to havent swapped out the PSU -- call them up and ask them to give that a whirl... hopefully it'll fix your problem!

Try and do a start up repair. Just boot from the CD. See if that gets you anywhere.

------------------------------ -Kevin
Desktop: Q9400(stock,lapped,SpinTechQ)/Intel DP43TF/VTEK 4850(512)/8GB DDR2 800Mhz/X-Fi Titanium Pro/Liteon BD-ROM/Velociraptor/Windows 7 Pro 64-bit
Laptop: Toshiba Satellite (M305)/T6400/4GB DDR2 800Mhz/Windows 7 RC 64-bit (for now)
Reply to buwish

Freezing during the Windows logo start up screen is most likely a driver issue.

Do you install the latest chipset drivers, dowloaded from Intel and not from the Asus disk? Did you apply all the Win7 updates, if any? Did you install the latest audio and gpu drivers from the manufacturer, and not from the Asus install disk?

------------------------------ ASRock X58 Extreme - Core i7 920 - 6GB Crucial Ballistix DDR3 1600 - Sapphire 4890 2GB - Creative Xtreme Gamer - 4-80GB WD in RAID0 on HighPoint RR 2310 as OS drive - 1-320GB WD scratch drive - Corsair CMPSU 750TX - HAF 932 - Hanns-G 281DPB @ 1900x1200
Reply to chunkymonster

/agree with Chunky

Disconnect everything that's not essential - especially USB devices. Use safe mode to manually install current drivers for anything you can't run without (GPU, etc).

You can also try to repair the installation, check system files, etc.

------------------------------ Which Chip? Well, it depends on which set of thieving b@stardz you choose to support: The ones who use insider trading to enrich themselves while running their company into the ground? Or the ones who illegally pay vendors to not support the first group?
Reply to Scotteq

I had a similar problem, though the freeze at the "starting windows" screen would go on to load windows after 1-2 minutes.

The problem for me was I had a memory card reader plugged into a USB header. In the BIOS, there was an option for "Legacy USB Storage Detection" that was enabled by default. After that option was disabled I was able to have my card reader installed without hanging the system.

As others have suggested, unplug anything not required to boot up and if you have anything plugged into your onboard USB then check for a similar option in your BIOS and disable it.

Reply to rwpritchett

Hey all. Thanks for the suggestions. I think I wasn't clear - this is a brand new home built computer. The freeze happens during attempted installation of Windows 7 from disc. I have disabled everything I possibly can disable through bios and I am using a PS2 mouse/keyboard. All new components, including brand new HDDs.

Since last night I tried a Radeon 4850 GPU with both VGA and DVI cables on the theory that maybe there was a problem with the old Nvidia GPU. Win7 install hangs at exactly the same spot at "starting windows" screen right after completing the "loading files" screen with the progress bar on the bottom.

Thanks again for any suggestions.

Reply to Stentorian

Update:

Last night I was able to boot in safe mode, but hung while loading files on:

"Loaded: \windows\system32\DRIVERS\disk.sys"

Help!

Reply to Stentorian

Are your hard drives in AHCI or IDE mode? You may have better luck installing under IDE mode.

Reply to rwpritchett

I've tried AHCI, SATA and IDE. Last night I tried with one HDD only in both IDE and AHCI.

Hardware build took ~3 hours and booted to bios without a hitch. OS install is approaching 1 week. Lol.

I've posted here, to Microsoft forums, Asus forums - no solution yet. :-(

Reply to Stentorian

I googled a bit and this seems to be a very common problem...

Some things to try that you haven't listed above that I saw others having success with:

Update the BIOS
Disable USB keyboard and USB mouse in BIOS
Disable LAN in BIOS
Disable FDD in BIOS
Eject the Win7 DVD after it freezes, and reinsert
Wait 30+ minutes for the system to finally continue

You may have tried some of these. Post back what you find out.

Reply to rwpritchett

rwpritchett,

Thanks for all the googling on my behalf. I think we probably found some of the same information. I've even tried the eject DVD and reinsert method, but to no avail. Tonight I will systematically go through everything on the list again with one HDD in IDE and see if it works.

I will definitely report back when I find a solution. If I can save just one person the agony I am going through I will have made the world a better place. :-)

Reply to Stentorian

Okay, new piece of information that at least confirms all my hardware is working properly. Found my old XP pro install discs and am able to install XP.

Windows 7 just doesn't like my setup, which is really strange because what I have is not out of the ordinary for an i7 920 build.

The saga continues...

Reply to Stentorian

I conceded defeat and took the puter to a professional. The preliminary diagnosis is a bad Windows 7 OEM DVD. The tech said he's seen it happen before. If that turns out to be what wasted all my free time for a week then it will only further endear Microsoft to me.

Reply to Stentorian

I had alike problem with installing windows 7 before it released. I gave up and returned to windows xp pro. After release, friend had downloaded and gave me windows 7 corporate ISO image. It installed without problems and I'm running it for 2 weeks.
But, there is a little problem: when I'd changed bios settings to over clocking profile 15% on start-up windows hangs before logo creates. When I'd changed settings to previous, it boots OK.
I'll try to do over clock and then do repairing. Think, that win7 understands over clocking like new hardware installation. We'll see.

Reply to aav_

Best answer

Reply to truendor

Truendor,

Thanks for the info. If it's not the Windows 7 DVD I'll tell the repair folks to try a different PSU. I'll be surprised if it's the PSU; I've heard nothing but good things about Corsair PSUs and 950 watts is more than enough for what I'm running!

Let me know if your Corsair PSU works after you install Win7 with your old PSU.

Reply to Stentorian

Still couldn't get it to boot past Starting Windows after putting the corsair psu back in after windows 7 was fully installed and operational. I tried changing every setting in the bios related to power but with no results. I guess i'll just return this and get something else but honestly i'm still at a loss as to why it is causing this problem.

Well -- let me know if its the psu thats causing your issue i'm kind of curious at this point as i've never heard of a problem like this.

Reply to truendor

Strange. Did you try connecting power to the motherboard with the 24-pin only and without the 8-pin EAX connection?

My computer is still in the shop so I can't try it myself.

Reply to Stentorian

The tech tried a different Win7 DVD, Vista and Ubuntu and same problem - crash during install. I incorrectly reported that XP installed - that was not the case, it got further than Win7, but never fully installed.

Harware looks fine. Memory passed memtest.

I mentioned truendor's suggestion about the power supply and the tech will try a different power supply today. I'll report back.

Bad luck for a first build...

Thanks again for all the help and suggestions.

Reply to Stentorian

Truendor wins the prize!

The problem was the Corsair 950TX power supply.

The computer was able to install Windows 7 without a hitch after swapping in a different PSU. I might be a dope for giving Corsair another try, but I went with (the more expensive) 1000HX.

Anyone with a 950TX and problems installing an OS, try a new PSU!

Reply to Stentorian

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[Solved] Windows 7 install hangs on "starting windows" screen

Forum Windows 7 : Windows 7 General Discussion - [Solved] Windows 7 install hangs on "starting windows" screen